Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and I was kept upto date regards delivery. Delivery guys were fast, efficient and polite. The office called to ensure delivery had taken place. Would use again”

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Posted 1 month ago

“Very fast delivery and no issues. Second time we have used Appliances Direct and both times have been very satisfactory.”

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Posted 1 month ago

“Great communication, good delivery and at a great price - highly recommend”

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Posted 1 month ago

“Delivered on time by two very nice men, all correct as ordered”

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Posted 1 month ago

“Item arrived on time and was as expected bought at a good price”

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Posted 1 month ago

“They did ok no problems with purchase or exchanging my faulty product as every company should be.”

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Posted 1 month ago

“Good communication all the way through the same and delivery”

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Posted 1 month ago

“Appliance Direct have been fantastic, but the associated saga was not. Purchased an ElectriQ dehumidifier. Because of a product recall Appliance Direct had to swap it for a different ElectriQ dehumidifier. This was OK, until the replacement failed after three months of operation. Appliance Direct had to swap it again. There was no cost to me, but not a good situation. Appliance Direct have been fantastic, and I will use again. But I am not sure I will be purchasing another ElectriQ product!”

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Posted 1 month ago

“Ordered on line no problems informed me all the way for delivery well packed very happy with items”

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Posted 1 month ago

“Very good cordless vacuum and great price.”

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Posted 1 month ago

“They did all they said they would.”

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Posted 1 month ago

“Great service and communication from start to finish. I was kept up to date with the progress of my order and delivery. The delivery driver was professional, helpful and respectful. Very pleased with the product and service I received”

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Posted 1 month ago

“Very good advice from the call centre - the Hisense TV recommended is excellent.”

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Posted 2 months ago

“Easy purchase online, courtesy call next day or day after confirming the delivery date and item, turned out to double up as a sales pitch for warranty on the fridge freezer, but was offered in a friendly “here’s what we have if you’re interested” way but in no way pushy or hard sold. Kept up to date by courier company as Appliance Direct had said I would, all together a happy and painless purchase. Courier company (ArrowXL) were faultless through out, done everything they said they would, delivered on day given, gave a two hour time slot on night before delivery, called 30mins before arrival. Not 2 man delivery, but 3!!. Fantastic team of gents, mindful and friendly, willing to assess access to house instead of blustering in. All in, I’ll likely use Appliances Direct again because it was so easy and hassle free.”

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Posted 2 months ago

“I had a very good experience, my radiator is quality but the light grey I had chosen looked like anthracite, I believed I was sent the wrong colour. A long story short, it was fitted prior to me seeing it, I still rang up, but did expect to be told, too late it’s on your wall. Actually, I had the opposite, ticket opened with an investigation to resolve, it was dealt with swiftly call back the next day and I was completely assured I had in fact received the correct product, I was very happy with the product and the service. (The note that I may have been cherry picked to do a review doesn’t change the fact, I am a happy customer)”

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Posted 2 months ago

“Delivered sooner than expected and a very pleasant follow up call to ensure I had got the message. Thanks for your service”

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Posted 2 months ago

“Arrived within one day without any extra charge. Good product Good price.”

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Posted 2 months ago

“Delivery on time, driver very helpful.”

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Posted 2 months ago

“Brilliant, can pick a delivery date to suit you. Thanks”

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Posted 2 months ago

“Good and really really quick. Had to pay 3 pounds more. But it came next day. All good for now”

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Posted 2 months ago

Appliances Direct is rated 4.2 based on 6,073 reviews