Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery was on time and team was extremely friendly and helpful in placing my heavy appliance where i needed it”

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Posted 3 years ago

“Such fast and easy site to buy from delivery was excellent and quick”

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Posted 3 years ago

“Very good service when my product was faulty Replacement sent out very quickly Would recommend this company”

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Posted 3 years ago

“All arrived well and well packed. Packing could do better not having plastic (bubble wrap). Nothing outperforming in comparison to any other company what would jutify more than 3 stars.”

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Posted 3 years ago

“paid for packaging to be taken away but delivery driver just left item and went. at least it was taken to the room of my choice.”

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Posted 3 years ago

“I got contacted via messenger saying if I replied by 12.30 I could have the oven delivered the next day for free instead of the original date. Item did not arrive. Then back to the original date. No delivery!! Was told the driver had to go home😡. Eventually got it the next day. No happy as taken time of work.”

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Posted 3 years ago

“Order and delivery of a Hoover Tumble Drier went very smoothly with a very helpful driver who collected our old machine and took away the packaging of the new machine. I could not fault the complete arrangement from ordering to delivery. Tumble Drier well priced.”

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Posted 3 years ago

“The delivery was very quick. However. The choice of couriers is not good. My package turned up with loads of DPD tape all over it and holes in the side of the box. The top of the appliance has a dent in it. Not so much that it is damaged but still not great. Ditch DPD”

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Posted 3 years ago

“Didn't receive it”

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Posted 3 years ago

“The customer service is very responsive and helpful. They have helped resolved my issues in timely manner. Will definitely buy from them again. Thank you”

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Posted 3 years ago

“They are appalling. The delivery date of a washing machine was changed on four occasions, the delivery operatives claimed that they couldn't install it when it was finally delivered and I identified and reported a fault with the machine on 22 July, with multiple emails and phone calls to their customer services team finally resulting in a collection arranged for today (5 August). According to a text I received this morning, the collection has "failed" with no reason given. They did refund me the installation and delivery charge which was a plus, but I'd strongly suggest buying from another company instead.”

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Posted 3 years ago

“An excellent company to deal with. Competitive prices and excellent delivery - the item (fan) was in fact delivered within 3 days. I've bought from them a number of times and they've been consistently good.”

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Posted 3 years ago

“Completely satisfied with every aspect of my order. Ordered Saturday pm with a 5 day delivery and received it Monday am. Price most competitive for the item chosen. It appears to cover every requirement we need but not yet installed, so no experience of the machine itself. Looks good though!”

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Posted 3 years ago

“People, PLEASE, NEVER-EVER-EVER USE THIS COMPANY! THEY CAN'T DO THEIR JOB! I've seen some bad service in my time, but Appliances Direct takes the cake. The most unprofessional, disorganized, hectic, idiotic mess imaginable. All they can do is just to promise and apologize, but the job will never be done. The delivery and the installation of a new washing machine and the collection of an old one couldn't be more complicated. At first they brought a damaged machine and had to take it away. On the second attempt they have delivered the machine, but forgot to install it and to do a scrap collection. These services had been somehow lost during the re-booking. So eventually the installation and the scrap collection had to be rescheduled to another day. And each time it means that you have to stay at home all day waiting for them, and they can't arrange a convenient booking slot. And all this time you have to live without a washing machine, just hoarding dirty clothes. Eventually, the installation and the scrap collection have been scheduled for Saturday and they agreed to do it in the morning. After so much time on the phone with their customer service team who ensured me that now everything would be done perfectly I also believed that now all would be finally fixed. But no! The guys really came in the morning to collect the old washing machine, but the note about the installation somehow was lost again. Really? Seriously? It takes 3 weeks and 4 attempts to do the job which is their main expertise? I’m really curious how do they manage to survive on the market with service like this? I had another chat with them on the phone, they were apologizing and promising that they would get someone to fix everything on the same day by 1pm. Clearly that didn’t happen. Otherwise they promised to reschedule another visit for installation on Tuesday. So I had to wait for another 3 days and cancel my plans to sit at home for another day. A day before I was ensured via phone that everything is scheduled and will take place on Tuesday and eventually they just didn't turn up and didn't call. Additionally, when I called the office one of their team members purposefully lied to me, asking to call at 6pm and knowing that the office closes at 5. A brilliant and inventive example of work with an unhappy customer. Well done! And I'm sure when I call tomorrow again they will be apologizing on the phone instead of just doing the bloody job. I’m really curious, how did all this happen and keeps happening? Am I special or is that their usual routine? Seriously, is it just one person who keeps screwing everything up, or is that the whole team? Or maybe it's deliberate? Is that possible that a company keeps screwing up one order over and over again by accident? I have a feeling like I'm in a prank video. How much more unprofessional they can get? Needless to say that my record of the most incredible uselessness is broken and with the work like this they can only loose customers and gain bad word of mouth.”

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Posted 3 years ago

“Only purchased one thing from here but very happy. Only feedback is about PayPal and delivery....not really anything to do with ApplianceDirect”

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Posted 3 years ago

“Ordered on line- easy Then had a customer service call about my order- helpful and friendly Delivery was a bit less sleek but all items arrived by the day expected. Had a problem with one item (leg broken on wine cooler) rang Customer service and they arranged an immediate replacement and pick up of damaged item- excellent service. Delivery again good with the only criticism being the number of texts received. All round very happy with products and Customer Service”

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Posted 3 years ago

“Fantastic service. Ordered on a Sunday delivered on the Monday. Had to speak with customer service about a minor issue resolved almost immediately to my satisfaction. I would highly recommend Appliance Direct 5 stars from me.”

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Posted 3 years ago

“had to exchange the cooker I'd bought. Rather than an exchange, I was able to arrange a return, and purchase a different model. I was also refunded the difference in cost. New cooker is great”

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Posted 3 years ago

“The BBQ is brilliant but my favourite is the rotisserie, the chickens & meat slow roasted is absolutely fabulous. We use the mats for BBQ’ing so less mess & lovely tasty food, we all love it thank you 👍🏻”

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Posted 3 years ago

“Very quick order and delivery .”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews