Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering, paying and delivery were all as expected with the exception of delivery- it was ultra fast. No hanging about however, i did book a date a week later but they changed it to the next day. Whilst that is very efficient i was unable to keep my original date and it was either next day or a date three weeks later. Almost forcing me to have it next day. On this occasion it was perfectly acceptable. Delivery drivers were friendly and good. Customer services were a little pushy with their selling of after care insurance, something i wasn’t looking for. My credit card covered the purchase, the manufacturer covers mechanical failure and my home insurance covers accidental damage so why would i want/need to take out further insurance? Anyway, still an excellent experience.”

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Posted 3 years ago

“Very happy. Bought a cooker hood which was delivered in less than 36 hours. Super service. Won't hesitate to use again. Thank you.”

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Posted 3 years ago

“Brilliant communication. Phone call follow up from placing on line order . Review date and delivery date. Good communication on delivery day . On time delivery. Good driver and courier .”

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Posted 3 years ago

“Very swift service excellent delivery drivers.”

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Posted 3 years ago

“very helpful, good price, very efficient delivery”

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Posted 3 years ago

“I had to wait a while for my items to be in stock but they arrived on the expected date and the delivery men (both) were very friendly and arrived when stated. All in all good service. It would have been better if both items arrived at the same time though.”

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Posted 3 years ago

“Delivery is a joke, they try to deliver before the agreed date and then claim to have arrived on the agreed date, however, we were in all day waiting for the delivery which never arrived! I needed this today for fitting tomorrow Very disappointing”

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Posted 3 years ago

“Great delivery service.”

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Posted 3 years ago

“We knew what cooker we wanted so chice was easy. The price was generous and the customer service was exemplary. The delivery team were very friendly, slick and professional.”

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Posted 3 years ago

“Service was excellent and the drivers friendly all in all very good”

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Posted 3 years ago

“I paid extra to have the cooker put into a room of my choice and all packing removed and taken away - the cooker is in the garage still wrapped because it would not fit through the kitchen door with the packing on! Not only that but the delivery guys damaged our new neighbour's tree leaving two large branches in the road. I just hope the cooker is good when I unwrap!!”

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Posted 3 years ago

“I would like to say how impressed I am with Appliances Direct and their amazingly quick delivery of my microwave. I paid for next day delivery, ordered at 4.45pm and by 4pm the next day I had received my item. I was able to track my item all the way through to delivery. I would certainly order through Appliances Direct again. Their service was excellent.”

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Posted 3 years ago

“Easy to understand website, good prices and availability and a fast, cheerful and polite delivery service. This is my third white goods purchase from this seller and each has been a good experience.”

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Posted 3 years ago

“Excellent value for money and very efficient delivery”

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Posted 3 years ago

“I was very happy with the customer service I received…communication was excellent….delivery was fast & the drivers were extremely polite, helpful & they adhered to all Covid 19 practices very well. I’m not one that likes to complain & it is a stunning Fridge/Freezer, however the description online stated black & even the box on arrival stated Icon-Black but once we had removed all packaging it was definitively not black…it was more Silver!! I’ve told the other half that I don’t want the hassle of sending it back & now he needs to re-decorate the kitchen! 🤷‍♀️”

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Posted 3 years ago

“(There is a warning about cherry-picking reviews) However, the product is as described, and arrived on-time. Good stuff.”

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Posted 3 years ago

“Terrible company waited in for my delivery nobody turned up a email was sent to me later in the day saying it was transferring my delivery to a much later date would use”

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Posted 3 years ago

“Ordered for next day delivery. Got a phone call giving me delivery details. Delivered on time and as requested”

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Posted 3 years ago

“The add on's were much more expensive than normal. ( Delivery, connect, disconnect and remove old machine) I was willing to put up with this, except they didn't fit the new machine as they said they couldn't get the water pipe through the existing hole in a cupboard. We managed to do it after they had gone. Feel as though I have paid for a service I didn't receive.”

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Posted 3 years ago

“Great service all round - easy website to use, item priced right and super fast delivery!!”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews