Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems at all came quickly delivery driver rang half an hour before. Pleased with purchase”

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Posted 2 years ago

“Ordered & paid for express delivery and it turned up on time as planned.”

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Posted 2 years ago

“Needed a tumble dryer quickly and got it! OK, paid for next day delivery but overall price still good.”

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Posted 2 years ago

“Shortage of goods so delay by only one day though. £10 voucher as apology. (Think should be cash back onto account of customer as may be a while before ordering anything else).”

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Posted 2 years ago

“The ordering process was fine. You were let down with the delivery of the oven which was 'dumped' in the residents lobby without ringing our apartment bell. Which was an embarrassment as a Magnolia Court residents meeting was held next morning.”

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Posted 2 years ago

“Absolutely rubbish”

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Posted 2 years ago

“Item is great, and was a good price but the dispatch time and communication from appliances direct was poor. Sent several enquiries as couldn't get through on the phone, none were replied too.”

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Posted 2 years ago

“Lovely crew but didn’t unpack and take away packaging as paid for :-(”

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Posted 2 years ago

“I think this item is very good and true to description. Unfortunately I have to return it aside to a miscalculation, it is too big for the cupboard in mind.”

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Posted 2 years ago

“Dishwasher is fantastic and works as it should. What really them down was the couriers who they used to deliver and install the item....... They looked for every excuse not to take the old one, but I insisted as it was a job that I had paid for and had to prove, that I had paid for it. I also had to ask the delivery driver not to drag the Appliance on my floor, as it will scratch.... They could not install the item, as they had not been trained and said it was his boss fault as they had not been put on the training then basically told me that's what Google is for..... despite paying and pre-booking this service I am more than cable of installing a dishwasher, I was just pressed for time. They informed me that customer services would contact me to arrange a refund. Information from courier company was to contact Appliances Direct?????? Which I already knew........A refund was obtained from Appliance Direct very swiftly..... My advice would to be review your contract with your courier and install services as they let you down big time.”

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Posted 2 years ago

“My dishwasher has still not arrived it is a week overdue Not Happy”

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Posted 2 years ago

“All good, thanks.”

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Posted 2 years ago

“the company basically scammed me a disabled pensioned of £200+ I cannoptt afford this, especially n the current COL crises”

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Posted 2 years ago

“Guys arrived as specified in text, unpacked appliance and I found them friendly and courteous. I would recommend your company whole heartily.”

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Posted 2 years ago

“Arrived on time. Packaged extremely well and arrived in one piece. Very happy so far!”

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Posted 2 years ago

“Happy delivery they offered me an earlier delivery and were cheaper than the competition. Cant complain”

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Posted 2 years ago

“BBQ arrived in two days all packed and padded, haven’t put it together yet but all seems correct. No problem’s dealing with this company this time and wouldn’t hesitate in doing so again”

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Posted 2 years ago

“You made me happy”

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Posted 2 years ago

“The website suggested that you could deliver my BBQ next day. It wasn’t until I placed my order it changed to 3 weeks. After 10 days I was told it was coming the next day by text and email. I waited in and it didn’t come. Then when I called customer service I was told my delivery date had been changed to 6 days later. Apparently this was due to supplier issues. It did arrive eventually.”

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Posted 2 years ago

“Good price and excellent customer service”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews