Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time, on the day anticipated.”

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Posted 2 years ago

“Called in advance to give the ETA. Very friendly, helpful, experienced and efficient. Would recommend and will use again. Same experience as the first time I had used this company.”

Appliances Direct 5 star review on 21st May 2022

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Posted 2 years ago

“Very happy with the price and delivery.”

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Posted 2 years ago

“Good product, fairly priced - overall good experience. Only comment would be that the delivery drivers didn't call ahead 30 minutes before their arrival (as I was informed they would do) so I nearly missed them, but luckily I was only 10 minutes from home at the time.”

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Posted 2 years ago

“Just what I needed, arrived on time, Extremely pleased with it.”

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Posted 2 years ago

“the 2 delivery men were friendly and helpful”

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Posted 2 years ago

“You say in product description it comes with 4x20m cables when in fact it is 4x15m cables more then disappointing as I needed 20m cables? As to rest of quality not sure yet as yet to connect it up.”

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Posted 2 years ago

“Text received saying to arrrive Wednesday.. arrived Thursday in 2 separate parcels in 2 separate dhl delivery’s . Bbq very poor quality for the money . Finish shocking !”

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Posted 2 years ago

“Ordered tv and wall mount on Monday paid for next day delivery I received the wall mount on Wednesday. It’s now Friday and still no tv.”

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Posted 2 years ago

“Excellent service, delivery men very polite and helpful, cooker is great, highly recommend”

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Posted 2 years ago

“Good price, delivered when quoted.”

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Posted 2 years ago

“Ordered a microwave ,next day delivery at £9.99 which was fine I was happy to pay that as the product I bought was cheaper than anywhere else I could find. However, the courier would not leave it unless I was there to sign for it, nor would they re-direct it leave it with a neighbour or any other option normally available. Why was this the directive of the the company? The only way I could receive my delivery was to wait two days until the weekend when I was not working and pay a further £4.99. I was not happy and write an email to Appliances Direct to say they needed to make it clear on their website if that was the case, or change there courier DPD as they were ripping of their customers. I was just having a rant really and did not expect any reply or action. Appliances Direct refund the the £9.99 I had paid to them, I did not expect or request this. I think this was excellent customer service and will definitely be buying from them again, they upheld there end it was the delivery company I had the issues really. Product would had arrived on time, in good condition and at an excellent price. All in all would recommend this company.”

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Posted 2 years ago

“Used this company several times over the years. Great pricing. Never disappoint, reliable & friendly delivery. Highly recommend!”

Appliances Direct 5 star review on 7th May 2022

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Posted 2 years ago

“Prompt delivery. Reasonable price.”

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Posted 2 years ago

“Very smooth experience. Good price and delivery date was given before check-out, and the grill was delivered on time in perfect condition. Would use again.”

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Posted 2 years ago

“Service was brilliant ordered on line delivery real quick and great communication on delivery slots. I have had the appliance installed today and great for money and is what it said on the box definitely recommend your sight”

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Posted 2 years ago

“Delivery was really annoying. I was told when the delivery would be and was told I'd have choices of what to do if I wasn't in. But I wasn't given choices, they just said they'd deliver it again, but no option to leave it with a neighbour or collect from a depot. I could change the date of delivery but not chose a time. If I'd known delivery would be like this I would have ordered from a different company. The product was fine once I'd managed to receive it.”

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Posted 2 years ago

“After placing my order with Appliances Direct I received a call confirming the details and delivery date that had been chosen (several weeks hence): this date was confirmed on all of the email paperwork that I received too. All seemed well except then I had a notification that DPD had attempted to deliver my parcel and it was now waiting for me at Homebase. I specifically chose a delivery date several weeks in the future and confirmed that with the person that called because the room that the appliance is for is not yet ready - so now I have had to store it for the remainder of the time and also had to arrange to go and pick it up when it should have been delivered on the date agreed. Very frustrating and not what I was expecting.”

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Posted 2 years ago

“Delivery was really annoying as you had to be in to receive it and there was NO other option offered, no leave with a neighbour or collect from a depot or anything. And you couldn't chose a time for delivery, just a day. If I had know I would have ordered it from somewhere else. Everything else was OK.”

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Posted 2 years ago

“Good communication regarding delivery time. The drivers were careful and courteous and installed the machine as requested, although I still had to adjust the feet afterwards. Bear in mind though I live in a 200 year old house with uneven floors!”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews