Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,075 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was seamless from beginning to end. The two delivery drivers performed their duties exceptionally well. 5/5 ⭐️”

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Posted 5 months ago

“Very competitive price. Speedy delivery.”

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Posted 5 months ago

“Fast and efficient purchase and delivery. Many thanks 🙏”

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Posted 5 months ago

“Appliances Direct is badly let down by their courier, Arrow XL. First they claimed there was nobody at home (we were) and sent a photo of a country lane as proof they had tried the house (!). Then when delivery was rescheduled, the drivers refused to remove the packaging, even though we had paid extra for this. Appliances Direct customer services team said all the right things and the fee was refunded, but the whole experience was frustrating, and left me wishing I'd gone with John Lewis.”

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Posted 5 months ago

“As always a wide selection of products to suit all pockets. Prompt delivery and removal of my old appliance. I did have an issue which was resolved very quickly by a very good customer service e team. This is my go to company whenever I need a new appliance.”

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Posted 5 months ago

“Great service as always good products at great prices, and if there's an issue it is sorted with minimal fuss.”

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Posted 5 months ago

“The company is OK, but a product recall process took longer than I expected. This is what happened: 1) An item I purchased was subject to a product recall 2) After a delay a replacement item (with collection of recalled item) was arranged 3) This did not happen, not sure why 4) I contacted Applicance Direct, and another swap was scheduled. 5) This was successfull. So we go there in the end, but the product recall took two and half months! Not sure what caused the problem, maybe multiple issues.”

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Posted 5 months ago

“Excellent Meaco 2! Promptly delivered and dry’s my clothes in no time also very good at taking the moisture out of the air as I have an en-suite”

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Posted 5 months ago

“Prompt, efficient replacement of a faulty product keeping me informed all the way through.”

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Posted 5 months ago

“Courier arrived with package but could not deliver because I did not receive my four digit PIN. Still waiting. .”

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Posted 5 months ago

“Perfect great help after the fault ,they replaced the item quickly, 100% recommended”

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Posted 5 months ago

“Very happy with service and appliance. Very good price . Extremely quick delivery.”

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Posted 5 months ago

“Fast efficient service arranged for my cooker hood to be redelivered in no time. Happy with the customer service unfortunately one bulb is faulty which is the only disappointing thing!”

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Posted 5 months ago

“This company is great to use . They keep you fully informed at all times . We had to change the product we first brought as it didn’t fit where we wanted it properly and we got a refund with no hassle at all. We ordered the next item from them too as they were so reliable .”

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Posted 5 months ago

“Easy to view website. Used them before and been very happy with delivery. So used them again. Speedy delivery, excellent considerate delivery men.”

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Posted 5 months ago

“Well, what can I say about this company. I placed a order about 7.30 on Thursday,it was delivered the next day by 11 am. I missed the delivery because I didn't think I would get it for a few days. It was easy to rebook. DPD delivered it on time on my chosen day. Lovely looking piece of equipment. Am really pleased with it. Would definitely buy from this company again if I need anything.”

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Posted 5 months ago

“Great service”

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Posted 5 months ago

“Top service have not let me down returning a damaged item and replacement here next day. Top team and help.”

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Posted 5 months ago

“Really good - next day delivery went without a hitch. More than I can say about AO!”

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Posted 5 months ago

“Easy to navigate website, product I wanted was a very good price, my order was acknowledged straight away and I was kept informed of the delivery. An all round great shopping experience. I would use again and be happy to recommend to friends.”

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Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,075 reviews