Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,027 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,027 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 4 star review on 10th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company is OK, but a product recall process took longer than I expected. This is what happened: 1) An item I purchased was subject to a product recall 2) After a delay a replacement item (with collection of recalled item) was arranged 3) This did not happen, not sure why 4) I contacted Applicance Direct, and another swap was scheduled. 5) This was successfull. So we go there in the end, but the product recall took two and half months! Not sure what caused the problem, maybe multiple issues.”

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Posted 3 months ago

“Excellent Meaco 2! Promptly delivered and dry’s my clothes in no time also very good at taking the moisture out of the air as I have an en-suite”

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Posted 3 months ago

“Prompt, efficient replacement of a faulty product keeping me informed all the way through.”

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Posted 3 months ago

“Courier arrived with package but could not deliver because I did not receive my four digit PIN. Still waiting. .”

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Posted 3 months ago

“Perfect great help after the fault ,they replaced the item quickly, 100% recommended”

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Posted 3 months ago

“Very happy with service and appliance. Very good price . Extremely quick delivery.”

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Posted 3 months ago

“Fast efficient service arranged for my cooker hood to be redelivered in no time. Happy with the customer service unfortunately one bulb is faulty which is the only disappointing thing!”

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Posted 3 months ago

“This company is great to use . They keep you fully informed at all times . We had to change the product we first brought as it didn’t fit where we wanted it properly and we got a refund with no hassle at all. We ordered the next item from them too as they were so reliable .”

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Posted 3 months ago

“Easy to view website. Used them before and been very happy with delivery. So used them again. Speedy delivery, excellent considerate delivery men.”

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Posted 3 months ago

“Well, what can I say about this company. I placed a order about 7.30 on Thursday,it was delivered the next day by 11 am. I missed the delivery because I didn't think I would get it for a few days. It was easy to rebook. DPD delivered it on time on my chosen day. Lovely looking piece of equipment. Am really pleased with it. Would definitely buy from this company again if I need anything.”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“Top service have not let me down returning a damaged item and replacement here next day. Top team and help.”

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Posted 3 months ago

“Really good - next day delivery went without a hitch. More than I can say about AO!”

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Posted 3 months ago

“Easy to navigate website, product I wanted was a very good price, my order was acknowledged straight away and I was kept informed of the delivery. An all round great shopping experience. I would use again and be happy to recommend to friends.”

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Posted 3 months ago

“Item as described and next day delivery.”

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Posted 3 months ago

“Excellent value for the money, fast delivery, easy to work.”

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Posted 3 months ago

“I've always been honest in my reviews, and unfortunately, this was a bad experience. My appliance, a large Hob and Hood, was somehow lost in transit—hard to believe something so big could go missing! When I reached out for a replacement, I spoke to a representative named Clarisse. She said they could only offer a scratched replacement or that I’d have to pay an additional cost for a new one. When I asked to speak to a manager, she hung up and promised a callback within two hours. No one called back, even though I waited the entire day. Very disappointing customer service. I would not recommend using this site for purchasing appliances, as their delivery service is very poor.”

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Posted 3 months ago

“The efficiency and speed of having everything sorted for me”

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Posted 3 months ago

“Did have a problem but it was all resolved efficiently, meant we lost a week but these things happen. Efficient system, customer service helpfull, delivery people very good.”

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Posted 3 months ago

“Took some time but everything was sorted out in the end”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,027 reviews