Appliances Direct Reviews

4.2 Rating 5,886 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Got a Question?

Ask a question regarding Appliances Direct

What's your name?

What's your email adress?

Hi can you send my a picture on how to insert the micro sd card. I think I've been sent the wrong card and the instructions do not show how to insert the card. Wi-fi enabled door bell with HD camera.

Helpful Report

Asked by David Wishart (2 years ago)

To whom it may concern I ordered several objects from your self's in august. I ordered the items by looking at the delivery date AND ORDERING IN GOOD TIME BORE I HAD MY KITCHEN FITTED. My delivery should now be complete, which it is not. Price Product Image Bosch HBS534BW0B Serie 4 Multifunction Electric Built-in Single Oven With Catalytic Cleaning - White Delivery 29/08/2019 £335.00 1 £335.00 Save: £72.00 Product Image Hoover HBWDO8514TAHC-80 8kg Wash 5kg Dry Integrated Washer Dryer 1400rpm Delivery 13/09/2019 £333.97 1 £333.97 Save: £138.00 Product Image Bosch BFL523MW0B Serie 4 800W 20L Built-in Microwave Oven - White Delivery 06/09/2019 £292.00 1 £292.00 Save: £37.44 Product Image CDA AS1WH Asterite Composite White 1.0 Bowl Sink Four Stars Rating Delivery 29/08/2019 £109.97 1 £109.97 Save: £20.00 Grand Total: £1070.94 You now tell me yet again today another product as been delayed so the sink and washer dryer im in need of will now not be delivered until much later than first intended. I have now been informed by your self's that there is yet another issues with delivery dates . I realise your explanation . How ever that does not resolve my issue of arranging fitting of a kitchen on the availability of your products. I have sent several emails over the week. which even though your reply's are very polite as they have not resolved my issue. As far I am concerned I placed the order in good time of having my kitchen fitted. I have tried to call on several occasions even though your number is peak cost and although I have called I have been kept waiting a long time with no result in getting through. I have now sent several emails the last two requesting a replacement or my money back. Still no resolution. Please help me resolve this issues of me having no sink or washer dryer to install. Product Details Hoover HBWDO8514TAHC-80 8kg Wash 5kg Dry Integrated Washer Dryer 1400rpm Quantity: 1 Item Code: HBWDO8514TAHC-80 Delivery Date: 27/09/2019 CDA AS1WH Asterite Composite White 1.0 Bowl Sink Quantity: 1 Item Code: AS1WH Delivery Date: 05/10/2019 Regards C A Berry

Helpful Report

Asked by C A Berry (5 years ago)

We brought a oven from yourself approx March 18, then back in November 18 then oven broke, (which took weeks to fix) now 8 months late it’s broke again exactly the same issue as before. Now to be told it’s out of warranty, and we will get charged to fix it, I have been speaking with customer services who may I add have been understanding, but the faults departments is shocking rude in professional won’t take my calls or even your customer services calls. We reported this problem on Monday 17th June and it’s now the 20th June. No one from the contact department has got back to us, all we keep getting is the warranties department are looking into it. I was thought customer service was important but doesn’t look like it to your company!!!!!!!!!

Helpful Report

Asked by Lukebott (5 years ago)

I've told Appliances Direct that you have noticed that they are cherry picking the people they ask for reviews from and that it will skew their review results. I wanted to review them but I am going to hold off doing so until this is sorted. They have asked me to inform you that they cannot seem to find this issue on their Trustpilot. They say that they ask all their customers to write reviews. Could you help or at least inform them about what is going on? Thank you.

Helpful Report

Asked by Amalia Grassi (5 years ago)

Are all products brand new

Helpful Report

Asked by Ivor (5 years ago)

Probably "new" but all are damaged goods for resale at discounted prices. All damage is claimed to be cosmetic only and does not affect operation.

Helpful Report

Answered by Andy (5 years ago)

I am having my oven delivered today and have paid for the old one to be taken away. Will they disconnect the old oven or am I expected to have done this?

Helpful Report

Asked by Mrs Smyth (6 years ago)

Hi Im interested in a BAsch Series 4 or 6 dishwasher. DOes the Series 4 have the extra cutlery rack at the top? What is the difference besides Price? Also do you have a 1-800 tel no?

Helpful Report

Asked by COmarie (6 years ago)

My new hot point washer was delivered but the connecting hose was dirty, had a smell of stale water and it was black around the rim. It wasn’t in a bag like it should have been. It was obvious that it was an old one that had been used elsewhere. I am not happy about that. Goodness knows where it came from. Why is this?

Helpful Report

Asked by Carole Haigh (6 years ago)

I need a return address as have parcel being collected today and no return address to put on box

Helpful Report

Asked by Meg Plummer (6 years ago)

I've tried to pay for my order but am informed there's an internal server error. Error Code 5003. What does this mean and how do I rectify, as I need delivery to Collect Plus for Saturday 23rd (next day)?

Helpful Report

Asked by Caroline Williams (6 years ago)

Yes Have emailed yesterday still waiting for a reply.Rangemaster Professional Gas cooker 600mm Was £499.99 now showing £529.99 and stating was £669.99 .When was it the higher price please?

Helpful Report

Asked by CORRADO VOLPE (6 years ago)

Are the fridges and freezers installed by the delivery team - I didn't find that information on your site?

Helpful Report

Asked by Wendy weston (6 years ago)

Do not use this company we have had a terrible experience with these , we ordered a cooker from them they responded straight away to confirm order actually twice by phone, to be ignored by e-mail several times to prompt them for diary date and also by phone that was automated to a music machine on occasion we would receive email saying we have not forgotten you , 1 month a 2 weeks later my husband picked it up without me knowing. because he was on root that way to doctors which i was VERY annoyed with because I had been without an oven for a month and a half I use my oven a lot so I needed this company to know just how i felt but my poor dear husband took the brunt OF MY ANGER I can honestly say I will not use these again they need to be struck off and the good reviews regarding this company i don't believe we have used them twice both occasions made me infuriated,, very angry, wife GRRRRR

Helpful Report

Asked by trudy (7 years ago)

No question other than do you read these reviews which if you did you would do something about the service and your delivery agents. It is appalling and I will be saying so on every review site there is because the service I have received from you and your delivery agents is so bad that I will shout from the roof tops to deter people from using this company that makes money from lying and letting people down. You should be ashamed as a company for the poor service you provide and get people to part with their money for.

Helpful Report

Asked by Christine Bryant (7 years ago)

Do they ever phone you back regarding faulty returned goods? (in warranty)

Helpful Report

Asked by Stephen (7 years ago)

No. They say they will.

Helpful Report

Answered by Rob (7 years ago)

Are Appliances Direct signed up with the Ombudsman Services?

Helpful Report

Asked by Astrid Beenken (7 years ago)