Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was quick, I'm thoroughly enjoying my product😁”

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Posted 1 year ago

“The delivery was super quick and the appliance everything that I wanted.”

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Posted 1 year ago

“Fantastic service, fast next day delivery in perfect order”

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Posted 1 year ago

“The customer Service guy Bjorna Bauerhuit was very helpful and resolved the issue quickly”

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Posted 1 year ago

“Great service thank you. Arrived a lot sooner than expected and a good price.”

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Posted 1 year ago

“Super happy. Was expecting delivery Monday and got it Saturday!! Mrs was very pleased when she took the delivery. I only ordered on Friday! 5 🌟”

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Posted 1 year ago

“Ordered in the evening was delivered next day at lunchtime. Fantastic service. Product as described *****”

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Posted 1 year ago

“Delivery person threw my De Humidifier 12L over my 6ft high garden wall onto a wet path, I'm speechless and not happy, will not use this company again, very, very bad delivery service.”

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Posted 1 year ago

“Excellent service and product I would definitely use this company again”

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Posted 1 year ago

“very quick delivery, great price, thankyou”

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Posted 1 year ago

“I was not very impressed by this company. I purchased a Ninja kettle after their website stated 10 in stock. When i did not receive any sign of despatch I contacted customer services. It seems they had ordered in the item, and it could be a long time before delivery. I complained and pointed out they should not be selling an item not in stock and ordering it in. After a long drawn out call they managed to get one and send it out. The box was delivered by DPD opened, and the courier took a photo because he was concerned about its state. I have purchased over £600 of items from this company but after this it could be the last. If i had not phoned customer service, I would still be waiting”

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Posted 1 year ago

“Bought a Indesit larder fridge with standard delivery. Positive first experience was that they called and confirmed order, also asked whether I wanted delivery earlier without any extra cost which I opted for. On delivery day, delivery lady called 20 minutes before arriving to confirm their arrival time. On arrival they took good care whilst unloading goods from van and delivered to spot of my choice in the dining room. The delivery guys were very courteous and not hurried and waiting to run off. The product itself was in mint condition with no damage to the appliance or even its protective covering. Cannot yet comment on the product itself asbit is just 2 days into use. Overall very pleased with the whole experience with Appliance direct.”

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Posted 1 year ago

“Excellent! Dehumidifier ordered and delivered the next day, at the specified time, by a charming driver.”

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Posted 1 year ago

“Expected delivery date got changed by 2 weeks. But really great service when I phoned to check and delivery was put back to original date. Didn’t like the pushy sales call to buy insurance but other than that v happy with the service.”

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Posted 1 year ago

“I booked & paid a premium for Saturday delivery, only to get a message on Monday to say my delivery was arriving next day ?? Tried to reschedule to Saturday but wasn't an option, so opted for Friday. On the Tuesday morning, got a message to say my delivery was arriving that same day - Tuesday !! - Turns out my order had been split in to 2 delivery slots for some reason. After some time spent on the phone, managed to get both items arranged to be delivered on the Friday. Why offer a choice to select a delivery date & time and then just ignore it ? Very annoying.”

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Posted 1 year ago

“No problems at all with Appliances Direct but the courier needs to teach their drivers how to handle items far better. Very bad damage to the box of our £740 kitchen microwave. I had to ask the driver to wait while I inspected the microwave and the top part of the box/packaging just came away from the bottom.”

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Posted 1 year ago

“Excellent customer service, very competitive price and very fast delivery. Would definitely recommend. Dehumidifier absolutely brilliant it is a must have. E”

Appliances Direct 5 star review on 25th November 2022

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Posted 1 year ago

“Do not touch this company! I have been battling with this company since August 2022 and their faulty goods, awful customer service and general attitude absolutely stink. They do not care how they treat you. I have been told "we don't have to offer you any compensation" when I was lucky enough to get £10 for my troubles. The delivery date you choose is never honoured. The helpline is charged at 13p per minute. The respond to emails eventually. Their case managers are rude. Don't do it... go somewhere else. Even if they are cheaper, you will pay in time and costs trying to sort out their mistakes.”

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Posted 1 year ago

“No issues with this order at all. Picked the one I wanted, ordered it, it was delivered next day and they texted me what time and that is the time it came. No problems. Good service.”

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Posted 1 year ago

“Really good and fast service if you contact them by email. Can't fault them on that side of their service, but don't bother contacting them by phone. It will cost you a lot of money on the phone bill. You will wait a long time to be answered and the problem won't be dealt with. I would recommend this company.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,897 reviews