Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service, both items were delivered in excellent condition and on time .”

Helpful Report

Posted 4 days ago

“I order a few things from Appliances Direct as they were the most affordable option. The orders included 2 sinks, one a compost 1.5 sink and the other a stainless steel sink. The composite sink arrived in 2 pieces!! snapped in-between the sink sections (for this level of damage it must have been dropped from a significant height) and the stainless steel sink was badly dented in 2 places. Both unusable. They did refund the composite sink (after saying they wouldn't as I reported it over their 14 day period after delivery (I had left it boxed to protect it until it was needed for the worktop template - the lesson is always check immediately on arrival) and they did reluctantly replace the stainless steel sink. I also ordered a fridge freezer which arrived almost undamaged - only one small dent on the fridge door. I accepted this as it seems too much of a lottery to see if you will receive undamaged goods and a replacement could have had more damage, so a small dent may be the least of the problems.”

Helpful Report

Posted 5 days ago

“Come in good time and great price”

Helpful Report

Posted 1 week ago

“Very helpful staff, and fast delivery of my new Hob, very pleased.”

Helpful Report

Posted 1 week ago

“They delivered my order exactly as I ordered it with no fuss or delay. Thank you”

Helpful Report

Posted 1 week ago

“Brilliant service will use again”

Helpful Report

Posted 1 week ago

“kept up to date on every stage prompt delivery cleaned everything away Very pleased with Appliances Direct would recommend”

Helpful Report

Posted 1 week ago

“The stuff was nice and polite and got the job done.”

Helpful Report

Posted 1 week ago

“I ordered a ninja AF500uk on the 1st of April to be delivered on the 9th and after being told so many different things. No stock and no idea when they are going to supply my air fryer. But they are still selling it on the website for £70 more than I paid so it looks like that new orders are still being taken out yet I don't get one . If you are thinking of ordering anything please make sure they have some in stock”

Helpful Report

Posted 1 week ago

“My laptop arrived as planned. Very happy. Would happily buy from this seller again.”

Helpful Report

Posted 2 weeks ago

“Excellent service”

Helpful Report

Posted 2 weeks ago

“customer service excellent,i had to return my items that was no problem.There was continuous updates from Appliance Direct and i was refunded Many thanks for your help. Madeline Bennett”

Helpful Report

Posted 2 weeks ago

“I received what I have ordered but it took One week to receive it. Need to speed up delivery timing”

Helpful Report

Posted 2 weeks ago

“Not called before the delivery so missed the apparent delivery. Said I was not home. This is untrue. Rearranged delivery but not received a time slot at 5pm day before delivery. Not sure what’s going on.”

Helpful Report

Posted 2 weeks ago

“All good, except the email with the code was not very clear. The code should be made abundantly clear in the email. It took me a good few minutes to locate the code. hope this helps.”

Helpful Report

Posted 2 weeks ago

“Got the product l wanted”

Helpful Report

Posted 2 weeks ago

“Efficient and helpful . Very competitive price with option to purchase 5yr guarantee .”

Helpful Report

Posted 3 weeks ago

“Having one delivery guy for heavy dishwasher when it says two person job and steps is not good practice”

Helpful Report

Posted 3 weeks ago

“Delivery time was way too long. If I'd have known how long it would take I would never have ordered, other companies do next day but 3 weeks is rediculous and no communication either unless you've set up an account and even then you have to go looking for it! Driver was good and put it where we wanted it to go. Would I use them again? Not with these long delivery times.”

Helpful Report

Posted 3 weeks ago

“Ordered a fridge-freezer for a club within a council park, so unusual delivery point which needed a call before arrival as no-one would be there. Order taken by AD staff, very pleasant person, took all details, order arrived back on first time given, date booked beforehand, all good. Great service every tim, and have used them alot.”

Helpful Report

Posted 3 weeks ago

Appliances Direct is rated 4.2 based on 6,076 reviews