Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.05

2.1 Rating 147 Reviews

24 %

of reviewers recommend Appliances Online Australia

Company Reviews

Questions

Metrics

2.1

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Visit Website

Write Your review

Tell us how Appliances Online Australia made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Online Australia 5 star review on 14th April 2025

Daniella Emmanuel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful from start and, still going. I've waited over two months for delivery. Online chat and call centre useless. Every person you speak/chat with gives you different answers. Very disappointed and certainly don't put customers first. (customers keep you in a job! You seem to forget that) l don't recommend Appliances Online. I'd rather pay more at one of the many competitor's stores than buy from here again. You assured me item has been posted..aussie post has no record item has been posted. First pic, answer from appliances online. Second pic, answer from Aussie post.”

Appliances Online Australia 1 star review on 20th January 2024

Helpful Report

Posted 1 year ago

“Terrible dishwasher installation service that I paid $205 extra for.Door had to be forced shut ( scrapping on kitchen cabinet).Their excuse was that the bench opening was too small.The I’m only the delivery guy said to ring up if I wasn’t happy.After they left I checked the level and it was out. I fixed it myself( thanks YouTube) and reattached some floor moulding which they refused to do(we don’t have any tools). My email to customer service still unanswered after more than 2 days. AVOID APPLIANCES ONLINE.”

Helpful Report

Posted 1 year ago

“Fast efficient professional ongoing communications, delivery and installation- can't recommend or compliment enough. Thankyou so much appliances online!! Love your work!!”

Helpful Report

Posted 1 year ago

“Ordered oven at the end of November. Could not install until 5/1/23. They cancelled that morning.”

Helpful Report

Posted 1 year ago

“This company is brilliant. I bought a washing machine last month had a issue with spinning. Jagpreet the delivery guy did everything to fix the issue however eash8ng machine was faulty. Compand did exchange straight away and organized delivery for the next day.I will highly recommend Appliance online.”

Helpful Report

Posted 1 year ago

“We purchased a series 6 BOSCH Dishwasher from AOL in OCT 2021. I would NOT recommend this unit or other BOSCH UNITS. Here are the issues...... 1 - The logo and lettering keep coming off, we are very carful when we clean the door however over time the letters come off. BOSCH have replaced the door twice and now that it is out of warranty they don't want to know about it, the unit is no good. 2 - E15 Error - the unit can not not be used, it has flooded somehow the day before Christmas. Again, not a good unit. 3 - On / Off button does not work sometimes. 4 - Now that we are out of warranty, we have to use the AOL extended warranty, third party company and non Bosch service company..... SMP66MX01A”

Helpful Report

Posted 1 year ago

“Hello everyone, I'm David Alexandra from Texas. In January of this year, I found myself entangled with a highly skilled hacker group. Initially, I invested $430,000.00 in USDT with a fraudulent crypto website, expecting significant returns within a few months. As the profits accumulated, I attempted to make a withdrawal, only to have my account frozen with a demand for additional fees due to an alleged breach of the agreement. This situation left me in distress, to the point of contemplating suicide. Fortunately, my supportive family intervened when I shared the details of my ordeal. During a conversation with my niece, she mentioned HACKINGPROTEAM001, a resource that had previously assisted with GPA grade changes. Intrigued by the possibility of help, we discovered that HACKINGPROTEAM001 also offered services for victims of crypto scams. I reached out to them, detailing my predicament. Remarkably, HACKINGPROTEAM001 managed to recover $394,330 for me within approximately four days, if my memory serves me correctly. If you find yourself a victim of a scam, I highly recommend reaching out to HACKINGPROTEAM001 recovery professionals—they are truly remarkable CONTACT THEM VIA EMAIL>>> (HACKINGPROTEAM001@ GMAIL. COM) Whatsapp only>>> +44 7526 187377 website>>>>>> www.hackingproteam.top”

Helpful Report

Posted 1 year ago

“Still waiting for my delivery from 5/12 with no response from their so called 24/7 customer service. Avoid at all costs”

Helpful Report

Posted 1 year ago

“Absolute appalling after sales customer service, bought a TV, fitted it to the letter of the instructions, eventually plugged it in, half the screen doesn’t work!!! Appliance online palm me off to the manufacturer TCL who asked me why I hung the TV….what???? They say it’s not their problem!! It’s obviously been done in transit but appliance online have been shocking to deal with, all I want is my TV to work……,$1800 spent and nothing to show for it!! This has been going on for a month…..do not purchase from them, the back up is disgraceful….”

Helpful Report

Posted 1 year ago

“Sales representative, Mikayla Jay, was a joy to speak with and provided sound advice. Highly recommend buying a washing machine from Appliances Online. Free delivery, removal of the old machine and connection is all part of the service.”

Helpful Report

Posted 1 year ago

“Very disappointed. Bought and organised delivery of an appliance with a weeks notice. Was waiting until 11am day of delivery only to be called and told the warehouse had not loaded. And then it would take another two days. Not good enough”

Helpful Report

Posted 1 year ago

“I am writing this review/complaint to express my deep disappointment and frustration with my recent experience at Appliances Online. On November 17th, I contacted the company to purchase a fridge, and I was assisted by customer support representative Estella Graham. Initially, Estella was helpful in negotiating the price of the fridge as per my request. I specifically mentioned that I wanted to use PayPal to divide the payment into four installments, and I also emphasized that the fridge needed to be delivered by the end of December. However, while I was on the phone with Estella, she unexpectedly asked for my credit card information. Unfortunately, as soon as I finished providing my credit card number, I received a notification from my bank indicating that I had been charged over $1500 in one go. This immediate charge caught me off guard, and I promptly informed Estella about the issue. She apologized and offered a $100 discount as a gesture of apology. I then requested her to send me an email explaining the situation, assuring me that I would receive a refund and that the payment would be rectified with installment payments. Despite being understanding of mistakes, I was concerned about the large charge and wanted to ensure the situation was resolved. After three days had passed, I still hadn't received any refund. In an attempt to reach out and seek clarification, I sent Estella three emails. On November 21st, I called her again, but she apologized for not having the time to respond to my emails. She assured me that my money had been processed for refund a few days ago and would take up to three days to be returned to my credit card. Trusting her words, I patiently waited for the refund to come through. On November 28th, as I still hadn't received any refund, I emailed Estella again. Unfortunately, she didn't reply, so I called her, requesting a call back after 1 pm. Much to my disappointment, she never called me back. When I tried to reach her directly, she did not answer. Consequently, I decided to contact the customer support line and requested to speak with a manager or supervisor. To my dismay, Sasha Pobereznic, the manager/supervisor, answered my call but displayed a complete lack of empathy or apology. In fact, he was sarcastic and aggressive during our conversation, until I expressed my dissatisfaction with his conduct. During this phone call, I discovered that despite my earlier conversations with Estella, Appliances Online had mistakenly delivered the fridge to my future house in WA, while I reside in NSW. This mix-up caused a significant inconvenience as I had to track down and inform the individual residing there about the delivery error. I proposed to Sasha that they leave the fridge at the property as at the end of the day I will be moving there until my refund was processed, at which point they could arrange payment via PayPal. Considering the circumstances and the mistreatment I had already endured, I also asked for an additional discount. However, Sasha rudely dismissed my request and insisted on collecting the fridge before refunding my money, claiming it would take a maximum of 2 to 3 days. Today, December 4th, I am still awaiting my refund. Appliances Online has collected the fridge from my future address I. WA, but I have yet to receive any reimbursement. Yesterday, on December 3rd, I emailed Sasha once again to seek clarification, and he assured me that I would receive my money by the end of the day. Unfortunately, no refund has materialized. The distress and financial impact caused by this ongoing issue are difficult to put into words. At this point, I cannot recommend anyone to make a purchase from Appliances online at ALL! Kind regards Andre V.”

Helpful Report

Posted 1 year ago

“This company USED to have good prices and excellent service, but no more... I spoke to the salesperson on the phone on Monday to price match. I was told they can't do next day delivery but Wednesday is fine. My order was processed and payment made. Wednesday morning, a bit suspicious that I didn't get my usual sms from their dispatch around 6am with delivery timeframe, I follow up with the phone call, to be told that delivery should be happening A MONTH from now as not all of the items are in stock. They were surprised that I was promised this delivery in the first place as it is quite evident that those items are on backorder. I have cancelled my order and hope there won't be any issues with the refund.”

Helpful Report

Posted 1 year ago

“I ordered a vacuum and unfortunately missed the delivery for it. I called up to reorganise the delivery and was told that I can rebook it for the following Saturday and change the address and he said this was fine and that he rebooked it. The Saturday it was supposed to be delivered it wasn't so I called again and asked what had happened. The girl (who was amazingly helpful) said that there was never any changes made or anything booked in from my last phone call and that there was actually a cost for Saturday delivery. I was happy to pay this cost, despite being told it was already booked in last time. This was processed to be delivered the next Saturday. On the Thursday before delivery, I missed a call and received a text saying there was a delay to my order and to call back. I called back and was told that there were no notes on my file and that my delivery was still scheduled for that Saturday. The Saturday came and no delivery, so I called up for a refund because I couldn't wait 3 weeks for a vacuum and was told my refund would be processed. 4 days after this I got an email saying my vacuum would be delivered on the Saturday. On the Saturday morning I got a text saying a delivery window so I called up and said I hadn't received my refund and that vacuum was still coming, the girl processed the refund for me (which finally actually happened) and then said she called the delivery person to make sure the vacuum wouldn't be delivered. The vacuum still was attempted to be delivered. I have never bought off a company that got so many things wrong at every step of the way.”

Helpful Report

Posted 1 year ago

“Avoid at all costs. 2023, ordered a stove online. 2 days before expected delivery called to say they are out if stock. Will be another month. I emailed back 2 weeks later, they still didn't have stock couldn't tell me when it'll be in. 3 emails over 2 week and they wouldn't reply. I called now 5 weeks after the order, still didn't have stock and will be another month. Horrible customer service horrible experience. I've now been 6 weeks without a cook top, and only now are going to refund my order. Avoid this company”

Helpful Report

Posted 1 year ago

“Absolutely horrible. Home at arranged delivery time, no delivery. Customer service was an experience. Caught them out lying, moved onto “supervisor”, Told to that they could not redeliver until l provided my mobile number. Asked why they required my private mobile number. Crickets…….. cancelled order and requested refund. Not worth the hassle.”

Helpful Report

Posted 1 year ago

“When I say I work from home on a Monday and you say pick up of wrong order is a Monday - I expect you to arrive on a MONDAY the one we arranged- not me ring at 1pm on the pre arranged MONDAY and be told that’s organised for TUESDAY- LEARN HOW TO READ A CALENDAR FFS.”

Helpful Report

Posted 1 year ago

“The customer service by Sasha was like talking to robot. Sent many information to critic and order number and reply of my enquiry of my 65" viano tv playing up of 3 years. They scammed my warranty for the tv to the wall bracket who does that? Warning..for this scam!”

Helpful Report

Posted 1 year ago

“Never buy a viano 65" TV for 3 years and 3 months it lasted, started showing a white screen. Warranty given is 3 years only. Warning!!”

Helpful Report

Posted 1 year ago

“Customer service team was amazing extremely helpful easy to talk to . The delivery was spot on i can not fault anything my 2 hour time frame window was 12 to 2 was here at 12.30 i had constant updates. Was just wonderful thank you. Highly recommended i will be using Appliances online again.”

Helpful Report

Posted 1 year ago

Appliances Online Australia is rated 2.1 based on 147 reviews