Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really quick delivery. Thank you, will order again :)”

Helpful Report

Posted 1 year ago

Hey Michelle, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“Aqua Gardening Review On 8 October I purchased a Grow Greens Easy NFT Kit for 36 Plants. After repeated delays, the kit finally arrived on 23 November. When I unpacked it, I found that: 1. it had only 34 holes, not 36 as advertised. 2. the drain pipe going into the reservoir was missing. 3. the alignment of the fittings at both ends did not allow for an even assembly – so the gap between the trays is unequal. This means the whole kit cannot sit squarely on the frame supplied. (The instruction sheets do not specify a sequence of installation of the pipes and trays). I followed the assembly as per the photo supplied in the instructions, as their preferred way of installation. 4. The trays have a sliding lid which does not completely cover the bottom part of the tray. 5. the reservoir is poorly made – uneven stitching, not from a solid material (impossible to see this from the online pictures) The instruction sheets are low quality photocopies and the photographs on them are hard to see – as if the printer has run out of toner. When I contacted the supplier, they did not acknowledge the missing drain pipe and claimed that the pipe installation was deliberately spaced to have uneven gaps. The overall quality of this equipment is poor, especially given the supplier is charging $400. It does not look professionally made and there appears to have been no quality control. The after-sales service is unsatisfactory. When the supplier does get back to you, they have excuses rather than solutions. We live in Western Australia, so obviously cannot visit the store with our issues – we rely on the supplier to provide the correct product and service. Also: we are age pensioners and this is a large amount of money to spend, especially on a product of inferior quality. Definitely would not recommend.”

Helpful Report

Posted 1 year ago

Thank you so much, Albert, for taking the time to provide feedback on your experience with Aqua Gardening. We appreciate your honest review and apologise for the many issues you faced regarding the kit you purchased. We take pride in delivering quality products and exceptional customer service and we apologise that we did not meet your expectations. We are glad to say that we took all of this feedback on board when releasing the improved second version of the kit. Thank you once again for giving us the opportunity to learn and grow.

Posted 1 year ago

“Had problems with the delivery company that were making it difficult when they didn't need to and blunty rude about the situation. Aquagardening team were helpful on the matter.”

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Posted 2 years ago

Hey Peri, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“Consistently good, have had great experience with aqua gardening so far and they will keep my business while they offer this quality service.”

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Posted 2 years ago

Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Absolutely amazing service, love shopping at this store.”

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Posted 2 years ago

Hey Grant, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Products are very affordable and staff very helpful.”

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Posted 2 years ago

Hey Sue, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“I am just starting out and so far everything is going well thanks very much”

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Posted 2 years ago

Hey Boris, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Item arrived quickly. Very happy”

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Posted 2 years ago

Hey, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hey Dave, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Great customer service products prices.”

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Posted 2 years ago

Hey, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Fast and friendly.”

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Posted 2 years ago

Hey Marius, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hey Robert, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Great products (brands which I can't find at Bunnings and other businesses won't deliver), fast delivery and easy to use website.”

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Posted 2 years ago

Hey Christopher, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Thanks for your assistance guys, great customer service. I'm very happy with the advice provided by your sales team, the products were delivered quickly and they are exactly what I was hoping for. I'll be back!”

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Posted 2 years ago

Hey Gergory, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Very helpful and accomodating. No issues with my many questions and providing answers and advice.”

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Posted 2 years ago

Hey David, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our products and services! Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“Great products and friendly service”

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Posted 2 years ago

Hey Sharni, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our products and services! Happy gardening from everyone at Aqua Gardening!

Posted 1 year ago

“I placed an order on 17th and it was shipped on 18th, which is fantastic.”

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Posted 2 years ago

Hey Erika, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hey len, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Super Fast delivery a d always quality service and products.”

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Posted 2 years ago

Hey Chris, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Was easy to use the website, information about the product was good”

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Posted 2 years ago

Hey Stuart! Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews