Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt with enquiries and very helpful”

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Posted 4 years ago

We appreciate your positive feedback. Here at Aqua Gardening we always want to make sure that our customers are satisfied! Happy Gardening! 😃

Posted 4 years ago

“Great products, prices and fast shipping. I will shop here again.”

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Posted 4 years ago

Thank you for your 5-star review of our company! We do appreciate your feedback and kindly let us know if you have any questions on how to use any of our products. We'll definitely wait until you shop again with us. Happy Gardening! 😊😁

Posted 4 years ago

“As a gardener of 40 yrs I was able to see the difference after the first application I couldn't be happier”

Aqua Gardening 5 star review on 5th November 2020

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Posted 4 years ago

Thank you for your positive feedback and for providing a photo of evidence as this would help other gardeners choose the right product for them. We're happy to hear a gardener with experience of 40 years is satisfied with our product. Let us know if you have any questions and you can visit our website at aquagardening.com.au Happy Gardening! 😁

Posted 4 years ago

“First of all, can you stop emailing me every time I look at your site. It's very annoying. Secondly, I'm not a fan of the new shop system, it was nice to be able to browse and check out items for myself in person. I have spent a lot of money on your premises over the years but I've since taken my business elsewhere. There's not much point in me buying online when I have to go and collect my purchases in-store. I do not like to give my details to anybody to purchase items and prefer to collect rather than have items delivered. I hope this has been of help to you and I wish you all the best in the future.”

Helpful Report

Posted 4 years ago

Hey David, Thank you for providing your feedback. We have done some investigating to make sure all our digital correspondence is being distributed only to subscribers, apologies for any inconvenience. All our customers have the ability are always welcome to unsubscribe from our emails by clicking the unsubscribe at the bottom of the email, if you have any issues with this please let us know so we can investigate. Apologies for any inconvenience caused, we have removed you from receiving these notifications and have ensured that only subscribed customers will receive non transaction/order related emails. We understand that this new concept is not for everyone but we wanted to place the focus on customer success, expand our warehouse so we can keep more stock on hand so our community don't have to wait as often, while keeping pricing competitive and stable. Now we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! For the people that know what they’re after, the ordering can be done from the comfort of home so it's just a case of popping down at a time that suits, walking to the counter with your click & collect number to be handed over to you in a jiffy. This is for our local customers who prefer to pick up orders instore and may not want to rely on freight providers for things they need urgently and gives customers the option to reserved stock online and come pay cash instore. It’s understanding that not everyone feels comfortable shopping online and providing details so we still have the facilities to take your order instore so you can chat to our team if you have any questions or want to troubleshoot something before completing your order. If you are not comfortable providing your details you can always use an alias as your account name. As long as you remember the name you used and password, orders can be placed under this method. We hope you can give the new Aqua Gardening concept another go, please chat to our team next time you’re in and we can show you how to make the new concept work for you, while being mindful of your concerns and making you comfortable with the experience. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! If you want to continue the conversation and provide us more feedback please send us an email to feedback@aquagardening.com.au. Kind Regards, Ash - Aqua Gardening

Posted 4 years ago

“Great service - very fast delivery from on-line order. Happy with product.”

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Posted 4 years ago

Thanks for the positive feedback, glad everything arrived safe and speedy. Happy Gardening! 😁

Posted 4 years ago

“Used to get lots of advice before acqua went online only, I enjoyed the browsing. Now,I have neither available 1 on 1 and would change suppliers...if one was close enough, on second thoughts,I’m happy to travel. I feel Acqua have just suited themselves”

Helpful Report

Posted 4 years ago

Hey Francis, Sorry to hear that this is how you feel this way, our new concept intentions are to place the focus on our customers' success, expand our warehouse so we can keep more stock on hand so our community don't have to wait as often, while keeping pricing competitive and stable. This was all so we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! We understand the Show Room concept isn’t for everyone as many like to browse shelves, but this change allows us to hold a lot more stock so we can hold a larger range of products and larger quantities so there are less delays and chance things will be out of stock for our community. All our products are available to see online and you can always ask for more information if you think the product page is lacking anything as this is something we are continuously improving and expanding. Our Customer Success Team has expanded to have more people available to answer questions, give advice and troubleshoot with our community via email for all who can’t make it instore. We completely renovated our Show Room to give us space to sit down and talk to customers who want advice on their projects. Soon we will be offering a service to book time in with our team so you can be sure you will get that one-on-one chance with our team to get the advice you are after at a time that suits without being interrupted if the store gets busy. As we know sometimes it can be hard if there is a rush of customers when you are instore and the team have to balance this. The online side of things is for all our customers who know what they are after, can shop from the comfort of their home and get orders freighted or come instore and collect for a faster transaction, we are always here to give advice via email, phone or instore and we hope you can give the new concept a chance. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! If you want to continue the conversation and provide us more feedback please send us an email to feedback@aquagardening.com.au otherwise use our contact us form if you want to start a conversation with our sales team for advice. Kind Regards, Ash - Aqua Gardening

Posted 4 years ago

“Great service and good communication, prompt delivery.I recommend Aqua Gardening and will definitely buying more from them in the future.”

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Posted 4 years ago

Glad it arrived in a speedy manner. We look forward to doing business with you moving forward. Just let us know if you have any questions and you can visit our website at aquagardening@com.au Happy Gardening! 😃

Posted 4 years ago

“Great product”

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Posted 4 years ago

Thank you for your positive feedback! Let us know if you any questions and you can visit our website at aquagardening@com.au Happy Gardening!

Posted 4 years ago

“Not badd,, good soize”

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Posted 4 years ago

“It's too early to really know yet”

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Posted 4 years ago

“Great range. quick and easy.”

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Posted 4 years ago

Thanks for the positive feedback, glad everything arrived safe and speedy. Our team is always here to help when you need advice :) Happy Gardening! 😃

Posted 4 years ago

“Couldn't have done anything better”

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Posted 4 years ago

“Great service!!”

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Posted 4 years ago

“Very fast service thankyou”

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Posted 4 years ago

“Great customer service was a pleasure to deal with, delivery came before the estimated date due to a quick store dispatch and the product was very good quality will definitely be purchasing more, great to see a company deliver goods to such a high standard during the crisis, well done team Aqua you guys and girls have set a very high benchmark keep up the great work.”

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Posted 4 years ago

Thanks for the positive feedback, glad everything arrived safe and speedy. Our team is always here to help when you need advice :) Happy Gardening! 😍😍

Posted 4 years ago

“Transaction was faultless - from order, payment and collection. Friendly and helpful staff.”

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Posted 4 years ago

Thanks for the positive feedback, always here to help if you have any other questions! Happy Gardening! 😁

Posted 4 years ago

Thanks for the positive feedback, always here to help if you have any other questions! Happy Gardening! 😁

Posted 4 years ago

Thanks for the positive feedback, always here to help if you have any other questions! Happy Gardening! 😁

Posted 4 years ago

“Pleasure to deal with :-)”

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Posted 4 years ago

Thanks for the positive feedback. We are always here to help if you have any other questions! Happy Gardening! 😁

Posted 4 years ago

“Good”

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Posted 4 years ago

Thanks for the positive feedback, always here to help if you have any other questions! Happy Gardening! 😊

Posted 4 years ago

“Great product & service! Product delivered way ahead of time!”

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Posted 4 years ago

Thanks for the positive feedback, glad everything arrived safe and speedy. Happy Gardening! 😊

Posted 4 years ago

“An awesome bunch that are most helpful and fast active. I will definitely be a permanent customer to Aqua Gardening.”

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Posted 4 years ago

Thanks for the positive feedback, always here to help if you have any other questions! Glad to hear you're considering to be a permanent customer of Aqua Gardening. 😍😍😍 Happy Gardening! 😁

Posted 4 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews