Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Aqua Gardening on many occasions and the service is always top notch. If you want a hassle free experience use Aqua Gardening.”

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Posted 10 months ago

Thank you Timothy for a 5-star review. We are so pleased you like our hassle-free service and we will continue to provide the best possible customer experience.

Posted 9 months ago

“It took over a month to get the product.”

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Posted 10 months ago

“I don’t normally write reviews but really wanted to share my experience. Ordered a product unfortunately it had some manufacturing defects ( no fault of aquagardening) Straight away aquagardening were on to it. The communication was fantastic, they got a replacement sent out to me even though it’s in the busy Christmas period. Hands down one of the best customer service experiences I have ever had. Fantastic work guys I would definitely recommend to anyone I know. Thanks once again”

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Posted 10 months ago

Dear Eli, Thank you so much for your outstanding 5-star rating of Aqua Gardening! We sincerely appreciate your loyalty and continued support. Firstly, we would like to express our gratitude for taking the time to write a review and share your experience. We understand that manufacturing defects can happen occasionally, but we are thrilled to hear that our team promptly addressed the issue and provided top-notch customer service. Ensuring your satisfaction during the busy holiday season was a priority for us. Your kind words about our communication and swift replacement process truly warm our hearts. We are delighted that you consider Aqua Gardening to be one of the best customer service experiences you have ever had. It is customers like you who motivate us to continually improve and provide the utmost satisfaction to everyone who chooses our products. Once again, thank you for recommending us to others. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best regards, The Aqua Gardening Team

Posted 9 months ago

“Good products for adding microbes to soil.”

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Posted 11 months ago

“Easy to order on line very quick delivery will use them again great products”

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Posted 11 months ago

Dear Janette,Thank you so much for taking the time to leave us a 5-star rating for Aqua Gardening. We truly appreciate your kind words and feedback. We're thrilled to hear that you found it easy to order online, and we're glad the delivery was quick for you. We strive to provide excellent service and high-quality products, so it's fantastic to know that we succeeded in meeting your expectations. Thank you again for choosing Aqua Gardening, and we look forward to serving you again in the future!

Posted 9 months ago

“Just like to say that in today's world, very few companies would take the time to ring you to confirm that the items you ordered were what you actually wanted; they would just send what you ordered even if it was obvious something was not right. In my case I ordered a mismatched base and dome lid for getting my cuttings going, I actually ordered this mismatch on purpose and before the order was fulfilled Ash (I think that was her name) rang and left a message to confirm the items were in fact what I wanted. Fantastic service”

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Posted 11 months ago

Thank you for the glowing review, Michael! I am so pleased to hear that Aqua Gardening's top-notch customer service has helped you to get your cuttings going. We fully appreciate customers like yourself who recognize the value of our personalized service. Thank you again for your 5-star rating!

Posted 10 months ago

“Good service and felivery”

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Posted 11 months ago

Thank you for your 4-star rating of Aqua Gardening! We truly appreciate your feedback. We are glad to know that you had a good experience with our service and delivery!

Posted 10 months ago

“Great range of products fast shipping.”

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Posted 11 months ago

Thank you so much for your 5-star rating and for your kind words. We appreciate your loyalty and are glad that you enjoyed our great range of products and our fast shipping service. Your continued support helps us to continue to provide the best products and services to our customers. Thank you again!

Posted 10 months ago

“Staff are very knowledgeable & helpful. Highly recommend them.”

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Posted 11 months ago

Thank you, Craig, for your 5 star rating of Aqua Gardening! We really appreciate the kind words about our staff being knowledgeable and helpful. We are happy to hear that you would highly recommend us!

Posted 10 months ago

“Best online grow shop hands down”

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Posted 11 months ago

Thank you so much, Colin, for giving Aqua Gardening a 5 star rating. We're so glad you feel it's the best online grow shop hands down! We truly appreciate your loyalty, and are always here to help you with any of your gardening needs. Thank you again!

Posted 10 months ago

“A great website with alot of information as well as great products! Always a please shopping with them”

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Posted 11 months ago

Thank you so much for the 5-star rating of Aqua Gardening, Jason! We appreciate your kind words and are thrilled to hear that you think the website is great with lots of information and great products.

Posted 10 months ago

“Great prices, Great products , Great service and postage time.”

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Posted 11 months ago

Thank you so much Dennis for the 5 star rating of Aqua Gardening! We really appreciate your kind words and we are thrilled to hear that you're satisfied with our "Great prices, Great products, Great service and postage time". We are grateful to have a loyal customer like you, thank you!

Posted 10 months ago

“Good prices, good service. Tel was busy, but got replies over email. Bought 1 mm rubber liner for new pond. Now pond is done, all good and my soul is happy when i look at it. Thank you guys and girls!”

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Posted 11 months ago

Thank you so much Eva, for your 5 star rating, it means a lot to us! We strive to provide our customers with the best quality products and services at affordable prices, and to hear that you had a positive experience is music to our ears! We'd like to thank you for choosing Aqua Gardening and we're delighted that you are now the proud owner of a new pond. Your kind words bring us so much joy!

Posted 10 months ago

Hey Eva, Thank you so much for leaving a review for us! As promised in our email here is a $5 voucher to be used on your next purchase on our website at checkout. Use the code: "AXLE785" - Not including quotation marks! This code is valid for one use and has a 3-month expiry, but there is a new code available every month Happy gardening from everyone at Aqua Gardening!

Posted 10 months ago

“Great store, friendly staff and a huge variety of products”

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Posted 11 months ago

Thank you, Adam, for your 5-star rating of Aqua Gardening! We are so happy to know that you have had a positive experience with us. We are glad that you were satisfied with our store, friendly staff, and wide variety of products!

Posted 10 months ago

“Fantastic products, great service”

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Posted 11 months ago

Thank you Chris! We are thrilled to receive your 5 star rating for Aqua Gardening. We are dedicated to offering fantastic products and great service, and we are glad you had a positive experience with us. Thanks for your kind words!

Posted 10 months ago

“Extremely pleased with the quality of customer service and your fantastic delivery partner in Aramex was always next-day delivery. Deliveries are now blowing out to 3 days with Courier Please, don't understand why Aramex delivery is not offered at checkout.”

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Posted 11 months ago

“It would be good to get goods in a reasonable time frame and not wait for 3 to 4 weeks to get your order.”

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Posted 11 months ago

“We purchased 8 x 40lt Round Fabric Pots and have found them to be the best ever pot to grow new seedlings or trans-planting established vegies. Wont be going back to the plastic types thats for sure. Also, your service in the packaging and despatching of same, was terrific. I am sure we will be coming back to you guys in the future. We would highly recommend you to anyone looking for good quality and value for money and great service. Very easy shopping on line also. Cheers, Christina & Ken Myers, Crows Nest, Qld.”

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Posted 11 months ago

Thank you so much Christina and Ken for your wonderful 5 star rating of Aqua Gardening. We're so glad to hear that you are impressed with our 40lt Round Fabric Pots and that you're satisfied with our service and our easy online shopping. Your kind words mean the world to us and we look forward to having you as valued customers again in the future!

Posted 10 months ago

“Yeah look, I’m sure that this was probably only a one off instance or something but I would be kidding myself if I said that this service was good in any way. Item sat on back order for about a month, I ended up buying the exact same item from the actual company and got it within 3 business days. Just overall not a satisfying experience to say the least 👍🏻”

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Posted 11 months ago

Thank you so much for the feedback, Ryan. We are sorry to hear about your experience with us. We want to make sure you have a better experience with Aqua Gardening in the future and that is why any feedback is helpful, I have passed this case on to management so we can investigate what went wrong and hopefully avoid something similar in the future.

Posted 11 months ago

“Great prices + quick and easy checkout & delivery = winning!”

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Posted 11 months ago

Thank you so much, Noah, for your 5 star rating of Aqua Gardening! We are so glad to hear that our great prices, quick and easy checkout, and delivery met your expectations. We appreciate your loyalty to our company and are delighted that we were able to meet your needs!

Posted 11 months ago

Aqua Gardening is rated 4.7 based on 1,974 reviews