Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed 5 large bags of expanded clay balls. I rang up to order them. The gentleman I spoke to told me he was too busy to take my order and to just go online and buy them there, then virtually hung up on me. So after looking online for expanded clay balls I found a store that was selling them closer to me and also $5 a bag cheaper. So I suppose I should be giving them a higher score as it was a $25 saving for me. But I really don't like to be fobbed off by a store I am trying to make a purchase from.”

Helpful Report

Posted 2 years ago

Hello Anonymous, All of our purchases go through the web store, and all orders must be created and processed via the website. We have a dedicated website team who are constantly working to improve the website and make it as clear and easy to checkout as possible while expanding the range of products available for our customers. We are sorry to hear about your experience over the phone and have forwarded this review to the relevant department. Kind regards, Aqua Gardening

Posted 2 years ago

“Fast discreet shipping great range of products.”

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Posted 2 years ago

Hey James, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our products and services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Very helpful, received my order in record fast time.”

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Posted 2 years ago

Hey Ron, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Happy with speed and quality”

Helpful Report

Posted 2 years ago

Hey Michael, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Great team to deal with , orders are packed fast with quick and easy pickup”

Helpful Report

Posted 2 years ago

Hey Wayne, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Simple interface and pleasant shopping experience. Fast dispatch and good communication during the shipping phase.”

Helpful Report

Posted 2 years ago

Hey Michael, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Awesome service, highly recommended. Thank you”

Helpful Report

Posted 2 years ago

Hey, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Absolutely useless Sells me something that isn't in stock yet it's on sale Says they will send the items in stock separately but didn't and sent it all together days later. How is that express fast shipping from brisbane? Now my items have been sitting in an aus post warehouse for a week when I payed for express postage. Thanks for wasting my time.”

Helpful Report

Posted 2 years ago

Hello Jeremy, We provide the option for customers to buy backorder and preorder items so they can reserve stock levels for themselves - backorder products are marked in each listing, and a box will appear before checkout to confirm that these products are not in stock, but will be dispatched as soon as available. The order is split if the products are outside of the 3-7 business day window for the backorder products to get in. Checking over your order, these products arrived 3 days after making your order, and were dispatched on the next courier collection. Unfortunately, it looks as if there have been some wires crossed or some confusion in regards to shipping, as the 'FLAT RATE STANDARD SHIPPING' option was selected for this order, not the Express option, hence why it may have taken longer to get to you. Apologies for any inconvenience caused by this. We have checked and seen that this was delivered successfully on Tuesday - we hope you can get some good use out of these products, and apologies again for your feelings towards this shopping experience with us. Kind regards, Aqua Gardening

Posted 2 years ago

“Good price and super fast delivery.”

Helpful Report

Posted 2 years ago

Hey Nathan, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Staff seemed anxious and unwelcoming. Very little courtesy or eye contact. Great product range. Poor staff”

Helpful Report

Posted 2 years ago

Hello Luke, Thank you for the feedback. Also, thank you for taking time on the phone before and for your understanding of the situation in the store. We hope that the next experience is more welcoming for you if you choose to shop here again. Kind regards, Aqua Gardening.

Posted 2 years ago

“no dramas. ordered. paid ,delivered. Just what you want”

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Posted 2 years ago

Hey Lance, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Friendly staff, great service and product range.”

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Posted 2 years ago

Hey Benjamin, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Ordered over phone very straight forward worked well”

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Posted 2 years ago

Hey Ken, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Items arrived the next day.”

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Posted 2 years ago

Hey Dean, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Aqua Gardening takes the Gold medal for delivery speed and customer service, never have i seen such a fast dispatch of products, Aqua Gardening is the top tier of Internet traders whom all others should strive to be. Thank you AG.. Totally impressed beyond words”

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Posted 2 years ago

Hey Duncan, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Once again you guys excelled in your dispatch and delivery of my purchase”

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Posted 2 years ago

Hey Gareth, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“I wish you further prosperity”

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Posted 2 years ago

Hey Trevor, Thank you! We hope you have a wonderful day. Aqua Gardening

Posted 2 years ago

“Great speedy service, happy with my order as always”

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Posted 2 years ago

Hey Nikola, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Top service. Great inventory and always quick delivery. Returning customer.”

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Posted 2 years ago

Hey Gordon, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

“Great specials, Best prices in Brisbane followed with 5 star service. Can’t fault these guy’s the postal delivery is second to none. Had 1 damage delivery and they did not hesitate to replace.”

Helpful Report

Posted 2 years ago

Hey Happy Customer, Thank you so much for leaving a review for us! We are always happy when our customers are happy with our services! Happy gardening from everyone at Aqua Gardening!

Posted 2 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews