Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

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Posted 2 years ago

“Extremely fast delivery, ordered in afternoon and was at my doorstep the next morning”

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Posted 2 years ago

“Aqua Gardening were very good to deal with. I was able to phone to ask questions about the product prior to ordering. Then the product was dispatched & received very promptly”

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Posted 2 years ago

Thanks for your review! Glad to hear it has arrived safe and sound - Aqua Gardening

Posted 2 years ago

“Easy to deal with.”

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Posted 2 years ago

“Great place for online shopping and a visit for a cuppa”

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Posted 2 years ago

Thanks for the review - see you next time! - Aqua Gardening

Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

Glad to hear that the couriers helped get it out to you on time! Hope the products come in handy for your projects - Aqua Gardening

Posted 2 years ago

“What can I say besides just an awesome shopping experience!. Good website easy to find things, good variety and brands good prices and quick service!. Would highly recommend 10/10”

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Posted 2 years ago

Thank you so much for your review - glad that we are succeeding in helping with prices and service! Thanks again for your encouraging feedback - Happy Gardening!

Posted 2 years ago

“Always been a pleasure to deal with”

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Posted 2 years ago

“Prompt service.”

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Posted 2 years ago

“Great, as always. Thank you.”

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Posted 2 years ago

“Poor communication”

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Posted 2 years ago

Hello Mitchel, Thanks for calling through earlier in the week, we hope the refund on the product and shipping was sufficient and has been successfully returned to your account? Please let us know if there were any issues with the refund process. As mentioned, our staff member had gone through the packed parcels to find your one and change the connection that was incorrectly ordered on the original order. We are sorry that we did not call to confirm that we had managed to find your parcel and swap out the products, or else we would have been aware that you were wanting to amend the order again and have a third product sent out instead. In the future, if an item was ordered incorrectly, we do have a 60-Day Change of Mind policy where they can be sent back to us for a refund on the products given they meet the policy's criteria. Please don't hesitate to get in touch if you have any questions about this. Kind regards, Aqua Gardening

Posted 2 years ago

“Pricing is pretty good. But the service at the store is very slow. I got a text saying my order was packed and ready to be picked up, it wasnt”

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Posted 2 years ago

Hello, Thanks for taking the time to leave a review. We will take this feedback onboard. We do encourage customers to pay online beforehand to speed up the Click and Collect process - our Terms and Conditions at the checkout do mention your order will only be prepared after payment is made. Stock is reserved for 48 hours without payment and a first confirmation message of this order being reserved will automatically be sent to you. Once payment is made, the order will then be prepared immediately for you. We can see that this order was paid for at 9:57am, and then had been picked and packed by 10:02am for collection. If there are any other questions or further feedback you'd like to provide, please don't hesistate to contact us. Kind regards, Aqua Gardening

Posted 2 years ago

“The team at AG are running a business properly, huge professional online presence, if I were the competition I’d be worried, pleasant and relevant website interface keeps me coming back. Plus a processing and delivery speed unmatched by any other retailer or online store I’ve purchased with. Hats off to AG”

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Posted 2 years ago

Hello, thanks for your great review! We do appreciate the positive feedback and are glad e are able to work as a team to provide this service and business for you. Happy gardening from all at Aqua Gardening.

Posted 2 years ago

“The packets arrived undamaged & in a timely manner. Thank you”

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Posted 2 years ago

“Lightning fast shipping, great prices and fantastic range. Couldn’t ask for more! But wait........”

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Posted 2 years ago

Thanks for taking the time to leave a review! - Much appreciated - Happy Gardening!

Posted 2 years ago

“Excellent dispatch times..got product very quickly..”

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Posted 2 years ago

Thanks for taking the time to leave a review! - Much appreciated - Happy Gardening!

Posted 2 years ago

“My order was dispatched the next so couldn’t ask for quicker service.”

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Posted 2 years ago

“Great service and plants, thank you”

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Posted 2 years ago

“Works well. Thanks”

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Posted 2 years ago

“Brilliant”

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Posted 2 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews