Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

“Pretty stoked with the equipment I purchased!”

Posted 4 years ago

Thank you for your positive feedback. This would definitely help other gardeners choose the product suitable for their projects! We’d love to see pictures of your project if you ever want to share it! You can tag/mention us on Facebook or Instagram or flick us an email. Happy Gardening!

Posted 3 years ago

“Great product and prompt service A1 Cheers Aqua”

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Posted 4 years ago

We appreciate your positive feedback on our service and product. You can ask us for help anytime by visiting our website at https://support.aquagardening.com.au/hc/en-us/categories/360004162413-Contact-Us Happy Gardening! 😃

Posted 3 years ago

“Idiot at the front door!”

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Posted 4 years ago

Hey Donald, We are sorry to hear you had a poor experience with one of our team members when visiting the showroom. We take this feedback seriously so if you are able to provide us any further details about your interaction we will be able to properly investigate and ensure the appropriate feedback is passed on to mitigate any future poor experiences. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! Kind Regards, Ash - Aqua Gardening

Posted 4 years ago

“Great online shop hard to navigate browser just a shop when you go into store there is no actual shop to look at or product demonstrations otherwise great online shop”

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Posted 4 years ago

Hey Dave, It is currently a high priority project of ours to make our website more functional and easier to navigate for our community so hopefully you notice in the coming months these changes in action. If you have any specific feedback on what you did/didn't enjoy or found clunky please pass it through to feedback@aquagardening.com.au. We have changed from our previous more traditional shop front to a ShowRoom as we wanted to place the focus on customer success, to be able to expand our warehouse so we can keep more stock on hand for our community so they don't have to wait as often or as long for stock, while keeping pricing competitive and stable. This allows us to spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! We do have a few systems on display but understand some people prefer a more tactile experience before they buy. All our products are available to see online and you can always ask for more information if you think the product page is lacking anything. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! Kind Regards, Ash - Aqua Gardening

Posted 4 years ago

“Great product”

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Posted 4 years ago

Glad to hear that you have success using our product. You can visit our website at aquagardening.com.au if you have any questions. Happy gardening!

Posted 4 years ago

“Shipping costs were ridiculous. It cost me as much to get something from America as it did from Aqua from Sydney to Melbourne! Won’t be using Aqua again the shipping makes it cost prohibitive.”

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Posted 4 years ago

Hi Emily, I'm sorry you were surprised with the shipping costs, but this is always a cost we show you upfront before the purchase is made. In particular, for your bulky and heavy order, we need to charge shipping accordingly as it is expensive for us too! Your order of almost 25kg was sent from Brisbane to Melbourne, and the costs are high, however much cheaper than from the US to Australia for a 25kg product, I hope you agree? Happy gardening, we're sure you will do well with the products you purchased, Chris

Posted 4 years ago

“Great store really easy to buy products and fast delivery”

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Posted 4 years ago

Thank you for the 5-star review! Seeing our customers satisfied with our service always inspires us to do better. Let us know if you have any questions and you can visit our website at aquagardening.com.au Happy Gardening!

Posted 4 years ago

“everything is bigger and betta with Aqua”

Aqua Gardening 5 star review on 22nd November 2020

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Posted 4 years ago

We appreciate your positive feedback. Here at Aqua Gardening we always want to make sure that our customers are satisfied! Happy Gardening! 😊

Posted 4 years ago

“Thanks for the professional advice and service.”

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Posted 4 years ago

Thank you for the 5-star review! Seeing our customers satisfied with our service always inspires us to do better. Let us know if you have any questions and you can visit our website at aquagardening.com.au Happy Gardening! 😃

Posted 4 years ago

“At present, we are still in the process of building an outdoor pergola to shade our fish pond, so the new pump has not been used yet. Happy with the help and the sale. Thank you Julie Rosenlund”

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Posted 4 years ago

Thank you for the 5-star review. We do hope you finish your project soon. Our team is always here to help when you need advice :) Happy Gardening! 😊

Posted 4 years ago

“Very rude !! Terrible”

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Posted 4 years ago

Hello Anton, We are sorry to hear you found the team rude, we pride ourselves on customer service so that is very concerning. Thank you for taking the time to provide this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! We will ensure to pass this feedback to the team, if you are able to provide us more feedback and details about your experience please send us an email to feedback@aquagardening.com.au and we can continue the conversation there, so we can investigate further to ensure we are mitigating any future communication issues and provide feedback to our team in the appropriate areas. Kind Regards, Ash - Aqua Gardening

Posted 4 years ago

“Lights up my life”

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Posted 4 years ago

Thanks for the positive feedback, always here to help if you have any other questions! Happy Gardening! 😁

Posted 4 years ago

“Made my purchase on line over the weekend during COVID 19 conditions, Goods arrived within 7 days, with full tracking visible, Goods arrived well packed and ready to use. A great experience all round.”

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Posted 4 years ago

Glad to hear that your product arrived safely and we do appreciate your feedback on how our company works. Rest assured we’ll always think of ways on how to serve our customers better. You can visit our website at aquagardening.com.au if you need any help. Happy Gardening!

Posted 4 years ago

“Contacted Aqua with an issue once I received the item discussion led to returning the item and receiving a refund. Very helpful staff and knowledgeable staff a pleasure to deal with would recommend.”

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Posted 4 years ago

Thank you for the 5-star review! Seeing our customers satisfied with our service always inspires us to do better. Let us know if you have any questions and you can visit our website at aquagardening.com.au Happy Gardening! 😊

Posted 4 years ago

“I received a wide range of products 3 days after my order was maid and I am almost 1000klm away Good job guys”

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Posted 4 years ago

Glad to hear that your product arrived safely and we do appreciate your feedback on how our company works. Rest assured we’ll always think of ways on how to serve our customers better. You can visit our website at aquagardening.com.au if you need any help. Happy Gardening! 😊

Posted 4 years ago

“Loved the prompt response and short delivery time. Look forward to shopping with you in the future.”

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Posted 4 years ago

Glad to hear that your product arrived safely and we do appreciate your feedback on how our company works. Rest assured we’ll always think of ways on how to serve our customers better. You can visit our website at aquagardening.com.au if you need any help. Happy Gardening!

Posted 4 years ago

“Great customer service Great advice”

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Posted 4 years ago

Thank you for the 5-star review with our company! Seeing how satisfied our customers always make us inspired to do much better. Happy Gardening! 😁

Posted 4 years ago

“Unfortunately on visiting the store I was expecting to walk in to the same helpful advice and to be able to look at product displays i was wanting to buy a Wilma system. On walking into the store staff looked at me like I was stupid for not already having placed my order online”

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Posted 4 years ago

Hey Brad, We apologies if the staff were not accommodating on your latest visit, although our renovations are a few months old, this is no excuse and all customers should be made to feel welcome and comfortable whether its the 1st or the 15th visit. Our new concept's intentions are to place the focus on our customers' success, expand our warehouse so we can keep more stock on hand so our community don't have to wait as often, while keeping pricing competitive and stable. This was all so we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! We understand the Show Room concept isn’t for everyone as many like to browse shelves, but this change allows us to hold a lot more stock so we can hold a larger range of products and larger quantities so there are less delays and chance things will be out of stock for our community. All our products are available to see online and you can always ask for more information if you think the product page is lacking anything. Our Customer Success Team has expanded to have more people available to answer questions, give advice and troubleshoot with our community via email for all who can’t make it instore. We completely renovated our ShowRoom to give us space to sit down and talk to customers who want advice on their projects. Soon we will be offering a service to book time in with our team so you can be sure you will get that one-on-one chance with our team to get the advice you are after at a time that suits without being interrupted if the store gets busy. As we know sometimes it can be hard if there is a rush of customers when you are instore and the team have to balance this. The online side of things is for all our customers who know what they are after, can shop from the comfort of their home and get orders freighted or come instore and collect for a faster transaction, we are always here to give advice via email, phone or instore and we hope you can give the new concept a chance. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow! We will ensure to pass this feedback to the team, if you are able to provide us more feedback and details about your experience please send us an email to feedback@aquagardening.com.au and we can continue the conversation there, so we can investigate further to ensure we are mitigating any future communication issues. Kind Regards, Ash - Aqua Gardening

Posted 4 years ago

“Great service and products at really good pricing majority of the time!! 🙏🙏🙏🙏😎😎😎❤️❤️👌👌👊👊”

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Posted 4 years ago

Thanks for the positive feedback, always here to help if you have any other questions! Happy Gardening! 😁

Posted 4 years ago

“Goods arrived as described in a timely fashion. Will not hesitate to use them again. Cheers Steve.”

Helpful Report

Posted 4 years ago

Glad to hear that your product arrived safely and we do appreciate your feedback on how our company works. Rest assured we’ll always think of ways on how to serve our customers better. You can visit our website at aquagardening.com.au if you need any help. Happy Gardening!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Aqua Gardening Reviews