“This business is a joke. Zero accountability, zero customer service. No one cares or takes accountability. Inept and arrogant. No other business would treat its customers with such disregard. But they will tell you they have a concierge… yeah right. Obviously concierge doesn’t know how to measure and really has no interest in getting a problem resolved. Store manager apparently has no influence or input on their “concierge “ again what a joke. No interest that the couch you purchased has a cushion insert that’s pretty much collapsed. I think I’m nearing a year for replacement.
Go elsewhere for furniture.
Skip the arrogance, save some money and shop where they actually believe in quality and customer service.”
“I do not know where to start. Poorly build furniture, slow service, unfriendly service and limited willingness/ability to help. My wife went to their location at Oakbrook and purchased a bed frame. She loved the look of it and spent nearly $3,000 on it. To start it was not delivered for nearly 6 months, now 3 months later the bed frame is split in half. I am 175 lbs and my wife is 100 lbs, we are not jumping on the bed I promise you that and this bed split in half. When we called customer service, they were unfriendly, unable to help and overall a complete nightmare. Their warranty for defects, is a straight up lie and they will over charge you for a low quality piece of furniture and turn their back on you when it is time to put their money where their mouth is. Do not shop here, do not spend your money here and do not expect quality product or support. My advice for you, go anywhere else.”
“Be W A R E: ARHAUS Quality is at Best just better than Bob's Furniture ! Try Basset or Stickley, they are reliable and have honest managers / sales. The Consierge help is HORRIBLE, reminder delivery can be 10 -14 months, but they will quote delivery 3 months,”
“Arhaus has the most unique and one of a kind items. I LOVE the quality and the ability to customize furniture to fit my home. From the moment I walked into the store until delivery, I was treated with utmost respect. Buying furniture is an investment and something I was stressed out over but Arhaus made it easy. I had a problem with the dining table hardware and the concierge service handled the problem quickly and efficiently.
I highly recommend!”
“Arhaus has great products, but their salespeople are not great. We were sold a dining set including a wood table and chairs, and also purchased the warranty since our salesperson said it would cover literally any damage. Well, here we are with pet damage to the table and Arhaus and the warranty company are saying they don't cover "that type of pet damage".
Would recommend purchasing their products, NOT the warranty. Also, buy online to avoid their pushy salespeople who aren't truthful about things like the warranty.”
