“Arnold clark Aberdeen,you should hang your heads in shame,my daughter went to buy her first car from them,she said she wanted to pay for it herself and since im a long distance trucker i couldnt be with her to look at cars (just home this week) ive seen the car now and im really angry,dents,marks and passenger front wheel has been kerbed to death! I asked my daughter why she didnt notice the wheels, she said the passenger side was parked next to another car and she couldnt get down that side!! Thats a dirty salesman trick,but im not finished with arnold rip off clark,im taking this further and i will find out who the dirty salesman was! Oh and the car was over priced too,people need to be warned”
“Bought my new car on the 3rd of June am still waiting for my log book . I have phoned,text and went in to see if they could help me did not get any help . I had to phone DVLA they said first the heard anything was on the 28th September and waiting this is shocking service from Arnold Clark. Sold the car and don't want to help.”
“I have always been wary of Arnold Clark as I have heard some bad reviews and issues that people have had regarding the company. However, decided to give it a try and seen as they were offering a good deal for trade-ins at the time, thought I was getting a good deal. Now, the car itself was immaculate, can't fault the valeting team on that part. Drove the car home that day, Saturday.
After work on Monday, whilst it was still daylight, I had a look at the tyres, just as I had heard issues of old tyres and sure enough, the passenger front tyre, on the outer edge, was worn down to nearly nothing and the edges were all cracked.
Took it to get privately looked at by tyre place near my work who told me that the tyres were all original tyres that the car came out with back in 2016 when the car came off the ramp. The tyres were clearly damaged, old and cracked and needed replaced.
When I phoned and asked about being booked into get them changed under my warranty, I was told that if I paid for four new tyres, they would reimburse me for two tyres. So, now I need to spend another £200 for tyres to only get £100 back when the tyres should have been replaced.
I was also told that if the tyres were cracking due to age, there was not much that could be done on their end. However, they should not have sold me a car with its original tyres as in nearly six years, there wouldn't be a massive deal of tread left. It is also approaching winter when decent tyres a must for getting around safely. So, I have felt quite cheated.”
“They don’t deserve the one star. A truly dreadful experience, this firm sold me a defective car and the follow up customer service was disgraceful.
Don’t go anywhere near them, go to a reputable dealer.
No stars in this company!”
“I cannot stress how much Arnold Clark should be avoided.
I bought a car from the Preston Motorstore in June of this year. The vehicle had multiple issues when sold to me, that were all reported immediately. One issue should have been an MOT failure, and another was a catastrophic failure of the central locking. On reporting the issues to Arnold Clark, they attempted and failed to resolve. On further reporting the issues remaining after the failed attempt to repair, Arnold Clark’s Service Manager, Mike, then claimed there was no fault. On formally rejecting the vehicle, the car was independently inspected by the manufacturer who were horrified that the car had been sold in a dangerous condition. The upshot was that the car has been rejected with the finance provider, although Arnold Clark have still tried to wriggle out of it. The General Manager, Jack Huggins, was the biggest snake of them all, and had zero idea about what he was doing. He provided conflicting information at every step, information through even conflicted with Arnold Clark HQ. The guy was a liability to both me and to Arnold Clark.
My assessment of Arnold Clark is that they live up to their nickname within the industry of “Arnold Shark”. They sell dodgy motors, and their service staff are either incompetent in being unable to correctly carry out their duties, or are fully negligent in identifying and covering up issues. The customer service department is a joke too. I’ve contacted them with this as a complaint, and their initial answer amounted to “go away, your finance provider has sorted you out” (obviously not in those words). On pressing the complaint back to them, I’ve now received an equally dismissive response.
In short, these people will take your money, put you and your safety at risk, and will take no responsibility for doing so. They are scumbags”
“utter joke of a big car company!
my wife bought a car of them and nothing but
problems with it in the first 2 shes had it.
broke down sothing to do with the turbo
this car is a 16 plate. was at 70mph when it cut down to 40mph
luckerly no one hit us very dangerous.
also the boot trim is falling of inside.
tyres are bald outside 2 front.
AA came out and reset the code so i can take it back.
got to the garage and they told us can't do anything with no codes.the AA man has gave them a code put in a report and told them it needs to be fixed if not it will go in limp mode again if this is the case it is dangerous!.
i have left it with them to get it fixed i have told them i don't wan't it back till its safe to drive again.
Arnold Clark Edinburgh Seafield Motorstore!!!!!!!
:-(”
“I brought a vehicle from Oldbury branch with the service plan in 2019. I have yet to be able to use the plan for a MOT or service due to the lack of availability. Apparently you need to book at least 4 months in advance to secure an appointment and use the service you have paid for. Once again i need to seek an alternative garage to service and mot my vehicle which is not what i paid for. Overall customer service has been shocking. Its a shame they cannot continue good relationships once you buy the vehicle!”
“Would never recommend Arnold Clark. They sold me a car before the pandemic that had so many issues, then we went into lockdown and I could not get these issues fixed. (Still under warranty.) They told me to phone back when the branch opened back up, so I did, to then be told my warranty is up and nothing could be done. I’ve had the car for only a year and a half and so many issues have went wrong with it, and they are so quick to pan you off when you call to ask questions or complain about it. They just don’t want to deal with you after the commission is made. I don’t know how they’re so highly regarded. Everyone I speak to says the same as me. Especially if you’re buying your first car, do not choose Arnold Clark because they will see you coming and take you for a ride. Disgrace of a company.”
“Beware buying from Arnold Clark !
I bought a car from Arnold Clark Preston. The car was damaged during transportation and during a seat repair. They acknowledged the damage was their fault (also photographed at sale by sales employee) after some blame dodging. AC expect me now to photograph damage again (after loosing photos and original complaint) and get quotes myself, prior to me taking car to repair facility, leaving my wife without transport to work. This has been going on now for 2 months with lost information/photos etc. and I have now lost my goodwill.”
“told car we were buying was ready on the monday. Arranged to pick it up on the Friday (Changed insurance to new car), only to be called 30 minutes before to say it was in another part of the country, nowhere near us (changed insurance back to existing car). one of the cars we were trading in MOT ran out day after we were supposed to receive car, and had to spend a day trying to sort that out. then made appointment to pick up car, (changed insurance again) left sitting with nobody seeing us for 30 minutes- when eventually got to see car only to find someone had done a very bad repair on some paintwork with paint that didnt match and looked like it had been done by a 5 year old. said i wasn't accepting the car, and they were rude and dismissive. walked out.
dont bother”
“Staff out and out lie to you, bad service from the start even on test drives, try to con you from the start pushing prices up, reception woman was terrible and had a hell of an attitude this is across two of the dundee sites out of three and in this case two out of three is not good, avoid if at all possible, bandits and know for it.”
“Don't buy from them, the car will probably have loads of problems which they will "overlook" which you will then have to pay thousands to sort out. No wonder thay offer the servive/MOT Plan, just more ways of ripping you off.”
“If u could give this company 0 I would each person I've dealt with has been more incompetent than the last. I've had the car back in the garage twice since I've had it and only had it 3 months. One person tells me 1 thing another tells me another. Car broke down on way to my holiday totally spoilt my holiday cost me a fortune to hire a car. Been told can't even escalate my complaint. Stay away don't touch”
“5 star review for Brad Gallagher.
Very happy car from cluck & collect was as described.
Brad Gallagher at Birtley motorstore was first class , friendly & very accommodating. He was a pleasure to deal with, nothing too much trouble & made the click & collect experience very pleasant, having bought many cars in the last 30 years, this was new to me & would recommend it..”
“Great customer service, especially when engaging with my elderly parents who were buying the car. Adam Senior at Salford and Dan Smith at Newcastle have both been excellent. A blemish on the car was noticed at pick-up and they were both only too pleased to arrange for this to be sorted out (later date).
Thanks so much!”
“Nice to know that as soon as money is paid, no-one wants to know. Service is horrendous, customer service and overall principles are ignored and left with no other option than trading standards”
“I must commend Arnold Clark Benton Newcastle SEAT for their brilliant service. The Benton dealership branch goes the extra mile to help you and make everything quick and easy from servicing your car to buying a new car. Their customer service is fantastic, nothing is too much trouble.”
“On buying a car from Arnold Clark alone definitely 5 star they couldn't be more helpful Nick Sanderson excellent at his sales job but sadly after sales service like a different company we sadly bought 2 services from them prior to each service we had quite a bad oil leak from the oil filter once maybe twice is a problem especially on a 19 plate car.
I was told its genuine vauxhall parts which I don't dispute possibly over tightened also told that the locking nut was damaged on rear wheel and asked to pay £70 to replace I argued that they must have damaged it on last service they disagreed I said the last time the rear wheels where off was when they took them off.
The person went to speak with someone out the back finally with the never said anything other than all done no explanation just a very poor situation very disappointed with everything.
I would love to go back to Arnold Clark but I have doubts now especially with warranty you get if you possibly have a fault all you get is you have to go back to manufacturers and there warranty its an easy cop out you'd be better off going to a main dealer and get fobbed off by them rather than fobbed off twice.”
