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Artizan Coffee Company Reviews

4.6 Rating 2,190 Reviews
91 %
of reviewers recommend Artizan Coffee Company
Company Reviews Product Reviews
1,336
 Metrics Info
4.6
Based on 2,190 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Artizan Coffee Company Reviews

About Artizan Coffee Company:

USDA Organic Fair Trade Specialty Coffee Compostable and Biodegradable Pods and Capsules for Nespresso® Machines. Freshly Roasted In Small Batches in Miami, Florida USA.

www.artizancoffee.com

Artizan Coffee Company is not affiliated with, endorsed, or sponsored by Nespresso or any of its affiliates. Nespresso® is a registered trademark of Societe des Produits Nestle S.A.

Visit Website

Phone:

(800) 280-2698

Email:

hello@artizancoffee.com

Write Your review

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Didn’t love the taste but will try another flavor. Great to find organic capsules.”
Helpful Report
Posted 5 years ago
Kevin OBrien
Verified Buyer
“Delivery timing was slow compared with past nespresso orders. But am excited to have an organic alternative.”
Helpful Report
Posted 5 years ago
Friedel Schmoranzerr
Verified Buyer
“I love the coffee + delivery is fast, but the handling on the website needs to be approved. I wanted to order more than one bundle for the subscription. That did not work but you guys where nice enough to send me a code so I would not have to pay for the second delivery. I ordered the second batch of coffee, the code did not work... so I would be glad if you could refund the delivery costs for the second delivery (Please see also email thread, my email address is friedeldj@gmail.com) thanks!! Happy 4th!”
Helpful Report
Posted 5 years ago
Peter Laundy
Verified Buyer
“Reason I buy from Artizan is that I use Nespresso and want to purchase regeneratively grown coffee. Artizan comes closest to that. I also like that they are compostable (except for the foil) But there is a lot of room for improvements. 1) Coffee emerges from the pod unevenly, causing a fair amount to gather in the water tray, without a full measure of the coffee. What emerges is uneven, alternately rich and watery 2) No pods optimized for larger "Lungo" coffees, my favorite size 3) Sometimes foil falls off during coffee brewing process, and sometimes pods do not eject, so one needs to pick at them to get them to drop out 4) Pods do not appear to be vacuum sealed, preserving freshness of ground coffee 5) Would love it if environmental standard of coffee could be raised from organic to Rainforest Alliance Certified 6) Extraction of foil from compostable coffee and plastic shell not easy and time consuming 7) In general the good things about compostability seem to be at odds with good things like air tight seal, perception of pod quality level, and easy of use. Nespresso method of recycling might not be as ecologically sound, but it doesn't seem to fight ease of use, airtightness, and ease of use. 8) Coffee taste has not been a differentiating feature 8) You have been making progress with Nespresso like sleeves rather than bags, and compostability of pods. Am hoping as you grow you can invest more in pod quality and coffee sourcing of even more regeneratively grown coffee.”
Helpful Report
Posted 6 years ago
Hello Peter, Thank you for the feedback. Please reach out to our customer service team at (800) 280-2698 so we can assist you with this issue. Artizan Coffee Co.
Posted 6 years ago
Anonymous
Verified Buyer
“I found the coffee itself to be of excellent quality and enjoyed it very much, but for me, the problem lies in the pods. While I was using an Artizan pod this morning, it actually got stick in my Nespresso machine which has never happened to me before with any other pods I have ever used, so I was really frustrated by that. As a result, I'll have to spend some time prying it out of my machine with a butter knife. I guess it's back to the drawing board for the pod construction/design, however, as I mentioned, the coffee itself is really delicious.”
Helpful Report
Posted 6 years ago
Hello!, Thank you for your review. Please call our 800 number so we can assist you with this issue. Artizan Coffee Co. (800) 280-2698
Posted 6 years ago
D Harris
Verified Buyer
“Got the sample pack so haven’t gotten through all the varieties. The pods leak quite a bit into the pod dispenser tray.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“It's weaker than Nespresso brand.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“i had hoped it would be good because I preferred the idea of recline immediately instead of gathering Nespresso capsules over time and mailed back. However it was extremely difficult to peel the top off, empty the compressed ground and recycle I addition for some reason the capsules ALWAYS leak into the Nespresso reservoir, I never have this issue with the real ones. So, coffee was good but the hassle isn't worth it.”
Helpful Report
Posted 7 years ago
We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you.If you wouldn’t mind reaching out to us, we’d greatly appreciate it. By the way, check back with us in two months. We are switching all our capsules to a plant-based biodegradable material so you can just throw it in the compose and forget about it! Naomi Comerford Customer Love Department
Posted 7 years ago
Gary Young
Verified Buyer
“Coffee was OK”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The coffee is quite good and prices are very reasonable, but the pods often clog or partially clog producing a short cup.”
Helpful Report
Posted 7 years ago
We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that your experience was less than amazing. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department
Posted 7 years ago
Anonymous
Verified Buyer
“The coffee is good but it's not a perfect fit in my machine and the result is that the coffee dribbles out of the machine (which is not the case with original Nespresso pods). But the coffee is good.”
Helpful Report
Posted 7 years ago
We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that your experience was less than amazing. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department
Posted 7 years ago
Artizan Coffee Company is rated 4.6 based on 2,190 reviews
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