Name: Artizan Coffee Company
Address: 15992 NW 48 Ave. Miami Gardens, FL 33014, 15992 NW 48 Ave. Miami Gardens, FL 33014, Florida
Rating: 4.62

“Extremely disappointed with Artizan's misleading marketing that their pods work with Nespresso machines. There's only one kind of Nespresso machine that these work for (the original). When I received their pods and realized they were too small for my Nespresso Virtuo, and followed up to return the pods, the customer service interaction, in my opinion, was alarmingly rude. In fact, they outright blamed me! I now have almost $50 worth of pods I cannot use that they claim I cannot return (even though the boxes have not been opened).”

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Posted 2 years ago

Thanks for your feedback. As per the customer service agent who assisted you, every product listing for Nespresso original machines on our website clearly states that our capsules are not compatible with any Vertuo machine, in multiple locations, and in both text and images. This information is also on our home page, FAQ, and in several blog posts on our website. There are no capsules in the market that are compatible with Nespresso Vertuo machines and there will not be for at least another eight years. Unfortunately, due to the patent on the Vertuo capsules, you can ONLY buy capsules made by Nespresso.

Posted 2 years ago

“This is for the hazelnut only. I’ve yet to try the others. It’s horrible. Butter and barely smells/tastes like hazelnut. Wanted so much to love this especially since it’s compostable and organic.”

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Posted 2 years ago

“'WARNING! Please do not buy coffee from this company. We had several issues and their Customer service is horrible. We requested a refund and learned after our purchase they have a non-refund policy and refused to give us a refund. They did make a useless offer to give credit for i merchandise or a bag of coffee. Our response to receiving more coffee for an already horrible tasting coffee was unacceptable, and especially to someone who orders pods to fit a Nesspresso machine. We also did not need nor were we interested in Artizan merchandise. The box we received with our large order of sleeves had grounds all over the box and on all the sleeves. Their pods fell apart in the box and in our Nesspresso machine and we ended up with horrible coffee and with grounds every time. The clean up was really bad and not worth it. We didn't appreciate having to strain the coffee grounds! When I mentioned all my issues including the weak and unsatisfied tasting coffee, I received an email explaining how to use less water in order to get a better tasting coffee. My setting were set at the lowest espresso water setting and this advice was useless. We even tried using 2-3 pods to try to get the equivalent of one shoot of expresso and still didn't receive the results of a good tasting cup of coffee. Please read the reviews written by others with the same issues we had. We just read a review from 5 years ago from a person with the same issue of pods falling apart in their coffee machine and weak tasting coffee. Don't make the same mistake we did … we took a chance, lost our money and experienced frustrations with customer service after ordering Artizan Coffee.”

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Posted 2 years ago

Thank you for your feedback, Marylin. We're sorry that you were disappointed with our capsules and customer service – your order arrived damaged, which occasionally happens during shipping. We offered to send a replacement order or provide a store credit. Taste preferences vary. That's why Nespresso has built its machines with the ability to calibrate or change the coffee-to-water ratio. Most of our customers find the default satisfying, but if it isn't to your tastes, you can adjust it until you find your sweet spot. We stand by our product. We have the best organic alternative to Nespresso, and our team is dedicated to providing excellent customer service. Please let us know if there's anything else we can do for you.

Posted 2 years ago

“I ordered the bundle pack my first time trying this product. I can’t return because of food safety policy so I asked customer service for a refund since the pods I tried tasted awful. I have 70 of the 80 pods left and 5 boxes are unopened and sealed. I wasted $50 of money. Customer service swiftly ignored my request for a refund and instead restated their no return policy. I don’t recommend ordering a bundle the first time. If you are trying for the first time, I recommend started with a smaller quantity so you are not in my situation. I don’t understand how people like this coffee. It takes like they put soil or compost in the pods and not espresso.”

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Posted 2 years ago

“Got a bunch of the decafs. Eh. Thin bodied, boring nose, dull flavor profiles, and disappointing crema.”

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Posted 2 years ago

“The coffee is very weak. I had such high hopes and was very excited to see that you had Peruvian coffee but the taste is just so underwhelming and disappointing.”

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Posted 2 years ago

“Unfortunately, I do not like the flavor.”

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Posted 2 years ago

“Flavor was sub par.”

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Posted 2 years ago

“Was searching for organic Nespresso compatible capsules I ordered 8 packs of different coffee to try. The order arrived within a couple of days. The first thing I noticed was the badly designed sleeves that do not stay closed and the capsules are not marked in any way that makes it possible to distinguish which type of coffee it is. I first tried a Cuba Mia capsule and could not believe how bad it tasted. I then tried 3 other types of coffee capsules hoping they might be better but they all had the same bad taste - watery, bitter and burnt There was no way I could drink any more of it. I returned the whole order and had to pay for return shipping and was refunded only for 4 out of 8 sleeves. Huge disappointment, sorry to say it but it's probably one of the worst coffees I've ever tasted.”

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Posted 3 years ago

“Unfortunately, the coffee pods fail to produce espresso when compared to Nespresso brand pods. I was pleased to hear they these pods are fair trade and compostable, but the paper pods do not hold back the coffee in the brewing process, resulting in a thin, watery coffee that is not expresso. The coffee itself may be quite good, but the pods are not constructed to make a good espresso.”

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Posted 3 years ago

“The flavored coffees - chocolate, vanilla, caramel, hazelnut - are terrible. The chocolate, vanilla and caramel all have the same bitter taste - I could not differentiate one from the other. And I don't know what flavor the hazelnut coffee was, but it certainly was NOT hazelnut. Just tried 1 of each flavor, then threw the rest out. What a waste of money! Will go back to Nespresso pods.”

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Posted 3 years ago

“Still waitin my coffe Order #32104 Placed on August 21, 2021...Today is de 8th sept.”

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Posted 3 years ago

“This is labeled as a 13 for intensity? The strongest coffee available? Did not hit the mark for me.”

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Posted 3 years ago

“The coffee taste bad”

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Posted 3 years ago

“I have been a loyal Nespresso customer for years and like many others, disappointed when they dropped their Decaf Lungo. I searched the web for an acceptable alternative and landed on Artizan’s Decaf Sumatra Lungo. I ordered 7 sleeves. When my package arrived I quickly noticed that the word “Lungo” doesn’t appear anywhere - not on the packing slip, not on the box containing the capsules, and definitely not on the capsules. I tried the coffee, brewing it as a Lungo, and was not impressed. So I called Customer Service multiple times, could only leave a message, asking my question about whether or not this is a true Lungo. No one has returned my call. Having been in the coffee business for 13 years, I know the value of good customer service. I will keep my 7 sleeves, but I will not be an Artizan customer.”

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Posted 3 years ago

Hi Frank, Thanks for reaching out. We called you back and left a message on your voicemail. We will try you again tomorrow. In the meantime, you are welcome to contact us again via phone or email and we'll be happy to address any questions. Kind Regards Artizan Coffee Co.

Posted 3 years ago

“Very light, more coffee-like than espresso. Does not have body. Tastes are bland.”

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Posted 3 years ago

“I am sorry to say that this coffee is so flavorless that it is neither worth brewing nor drinking. First I tried the Decaf Sumatra in a mocha. All I could taste was hot chocolate. Next I tried the regular caffeinated Ethiopian in a small cup of steamed milk. All I could taste was steamed milk. I did feel the caffeine, so I know there was coffee in there somewhere. But I couldn't taste it. My basis of comparison is the Nespresso line of pods that I normally drink, both decaf and caffeinated. I think the only way to enjoy organic coffee is to buy beans or ground roast and brew it yourself.”

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Posted 3 years ago

“We wanted to love this company, but unfortunately they proved not to be professional at all. It is all good as long as there are not problems, but when they arise the company doesn't want to have anything with it. The particular situation was regarding the completely damaged items. The company stated that it is not their, but the courier's fault. They didn't even want to help contacting the courier and never wanted to even consider replacing the damaged items. The e mails were ignored and after considerable amount of the time, an e mail was sent from one of the owners sending a too long of an e mail talking about how they work very hard, how they are trying to keep their business well, but they can not do anything about the damaged items. There are many people working hard, trying to build their businesses while taking a great care of their customers! Everything is good until you keep buying, but a customer service, although looks fine at first - is simply lousy when the problems occur. We ordered the items and then needed to wait for a week and a half to be shipped because they had problems in the production. After that our shipment was traveling to the other side of the country to come back to us , which again took at least 5 more extra days to finally come visibly damaged from outside and almost completely damaged from the inside, with pile of loose coffee grounds. We were left with 10 packages of damaged (pierced) pods, no help whatsoever and no money refunded. They never replied on couple of requests for return. Regarding the products: The products look good on paper, I believe they are organic as stated, but the coffee is watery and there is a very thin crema coming out from espresso pods. Another thing to consider, the coffee is organic, but the pods which are bio degradable still have aluminum foil (heavy metal that accumulates). The shipping always takes around 9 business days, which is too long considering that we were at the time, at the same side of the country. Other than being organic the product is mediocre and the company's customer service is absolutely ridiculous. They really have a long way of learning and stepping up in order to become a serious business, because when a co-owner replies too late, with a too long of an email praising their own work as being wonderful and at the same time doing nothing to resolve the issue, completely ignoring numerous inquires for a return or a replacement and all about an order of around $50, and you send them a reply with once again asking for the possibility of return on which you never get any more answers, you are left with thinking if this all was a joke or they have some serious attitude issues.”

Helpful Report

Posted 3 years ago

Dear Martina, We would like to apologize for your negative experience with your order. All reviews, good, bad or otherwise are incredibly important to us. Our records show that since you initial email on February 26th our customer service team has responded to each of your emails within one business day. Additionally, twice we asked for clarification on the number of boxes that were damaged so we can issue the appropriate refund but we did not receive a response from you. Please see a copy of the last two emails we sent below: ******************************************************* Naomi Comerford - Mar 03 ‪07:33 am‬ Good morning, Martina. Your other email was flagged as SPAM and in our suspended ticket folder. Now I understand the disconnect and why you thought that we were wiping our hands of this issue by asking you to contact USPS directly. We were unaware that your package arrived damaged and of course we will handle this on your behalf. How many sleeves arrived damaged so that we may provide a refund? Thank you for being our valued customer. We are grateful for the pleasure of serving you and it would be our pleasure to continue serving you. Please call or email us if we can be of further assistance. Kind Regards, Naomi Comerford - Customer Love Department Artizan Coffee Co. | @ArtizanCoffee 15992 NW 48 Ave. Miami Gardens, FL 33014 Toll Free (800) 280-2698 ********************************************************** Naomi Comerford - Mar 23 ‪11:59 am‬ Hello Martina, I am just following up on my email from March 3. We were unaware that your package arrived damaged and of course, we will handle this on your behalf with USPS. How many sleeves arrived damaged so that we may provide a refund? Thank you for being our valued customer. We are grateful for the pleasure of serving you and it would be our pleasure to continue serving you. Please call or email us if we can be of further assistance. Kind Regards, Naomi Comerford - Customer Love Department Artizan Coffee Co. | @ArtizanCoffee 15992 NW 48 Ave. Miami Gardens, FL 33014 Toll Free (800) 280-2698 ********************************************************** We’d love nothing more than to make this right for you, whether it be by issuing a refund or sending replacements. Please email us the quantity of boxes that were damaged so we can resolve this for you. Alternatively you can reach out to our customer service department at (800) 280-2698. We are here Monday thru Friday 9:00 AM to 6:00 PM. Artizan Coffee Co. Customer Love Department

Posted 3 years ago

**CUSTOMER RESPONSE: Dear Artizan Coffee personel, since I don't have a chance to reply on your reply to my post, I will send a reply like this. It is absolutely not true that you have posted your replies within one business day, and shame on you to try to make yourself look like you care. The problems we had happened more than two and a half months ago, so if you cared you would have reached out since you had address, e mail address and phone number. I posted this as anonymous since I don't have a profile on your web page and no one gave you permission to post the names yourselves. Again, very shady way to try and patch things up. It really is not my problem that my email supposedly went to your spam, and I never ever got any of your e mails (that you posted as a comment on this page) in the inbox, to the junk or spam folder! After all I went through with your company, you suggest I should call you to see what we can work out?! Congratulations and all the best in your future endeavors! I will stop all of my communications with you because this is ridiculous and I kindly ask to remove names you have posted in your reply today, once again you didn't have the right to do it and you never asked for permission to do so.

Posted 3 years ago

**CUSTOMER RESPONSE: Dear Artizan Coffee Customer Love Department, since I wanted to reply on your reply and couldn't, I have tried to do it as a separate review, but just got blocked, I am going to try and do it with a different e mail address and maybe it gets through. I wanted to say that I never, ever got any of the e mails after the one that came 5 days after my initial e mail. I never received any of the e mails published below (supposed e mails), not in the inbox, spam or the junk box, so this is pretty shady. The dates on them are really ridiculous too, March 3rd and then March 23rd -20 days in between. You had received my initial e mail together with my photos and thorough explanation and I know it because I have received the confirmation of delivery of it(and I could post it too if needed), so no question about "we didn't know how many packages were damaged". I have posted the review as an anonymous because I personally don't have a profile on your web page, it was posted as anonymous this morning, so I kindly ask you to remove the names you have put after because you don't have the right to do so, and you have never asked for the permission. After cca 2,5 months of the issue you are suggesting me to call you so that we find the solution?! And you had the address, e mail address and the phone number all along, but it never occurred to you to use them. My intentions, as I also stated in my reply to the person who introduced herself as a co-owner, were not to put you or your business down, but to express my disappointment as a customer. At this point I really don't want to continue any conversations. Once again kindly ask to remove the names you have included without permission. Congratulations and I sincerely wish you luck in your future endeavors.

Posted 3 years ago

**CUSTOMER RESPONSE: Dear Artizan Coffee Customer Love Department, since I wanted to reply on your reply and couldn't, I have tried to do it as a separate review, but just got blocked, I am going to try and do it with a different e mail address and maybe it gets through. I wanted to say that I never, ever got any of the e mails after the one that came 5 days after my initial e mail. I never received any of the e mails published below (supposed e mails), not in the inbox, spam or the junk box, so this is pretty shady. The dates on them are really ridiculous too, March 3rd and then March 23rd -20 days in between. You had received my initial e mail together with my photos and thorough explanation and I know it because I have received the confirmation of delivery of it(and I could post it too if needed), so no question about "we didn't know how many packages were damaged". I have posted the review as an anonymous because I personally don't have a profile on your web page, it was posted as anonymous this morning, so I kindly ask you to remove the names you have put after because you don't have the right to do so, and you have never asked for the permission. After cca 2,5 months of the issue you are suggesting me to call you so that we find the solution?! And you had the address, e mail address and the phone number all along, but it never occurred to you to use them. My intentions, as I also stated in my reply to the person who introduced herself as a co-owner, were not to put you or your business down, but to express my disappointment as a customer. At this point I really don't want to continue any conversations. Once again kindly ask to remove the names you have included without permission. Congratulations and I sincerely wish you luck in your future endeavors.

Posted 3 years ago

“Coffee doesn’t fit into my standard Keurig coffee maker. I’ve asked to rerun the item and to get a refund and have not heard back.”

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Posted 4 years ago

Daniel, Thanks for the review. We don't sell standard Keurig coffee pods. You order Nespresso pods which of course do not fit any Keurig coffee machine. As per our return policy you have the right return any merchandise that does not suit you within 14 days after receipt of the order. Since your order was shipped and the tracking number was issued, you are responsible to pay for the following cancellation charges: 3% credit card processing fee + all shipping and handling charges Artizan Coffee will only accept returns of merchandise in their original condition and packaging accompanied by the invoice. When returns are properly completed, Artizan Coffee will reimburse the price of the returned merchandise within a maximum of 30 days upon reception of the returned merchandise. The return postage will be at your expense. Refunds will be made in the form of the original payment. PLEASE SEND RETURNS TO: Artizan Coffee Co. Att: Customer Service - RMA#27665 7200 NW 7TH AVE SUITE 1 Miami, FL, 33150

Posted 4 years ago

“I have waited to write this review hoping the company would resolve my issue. I was so excited to find “healthier” pods that stated they would fit my nespresso, I carefully read the description and reviewed the pods pictured on the website. But when I received the pods they do not fit my machine even though the website states that they should. The shape is actually different than the pod pictured on the sleeve of pods! I have heard from two separate people from the company but the replies are few and far between. I do hope they will refund my purchase. I provided several pictures upon their request and offered to mail the pods back. Please beware when ordering.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Artizan Coffee Company Reviews