Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.92

1.9 Rating 306 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

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“If I want cloths i go to asda. very good valve for my money.”

Helpful Report

Posted 5 years ago

“Good quality cushions. Look lovely and good price too.”

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Posted 5 years ago

“Great Quality !”

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Posted 5 years ago

“1st time had my groceries delivered fantastic service Cory was kind and helpful and also easy to progress of delivery.”

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Posted 5 years ago

“If I could rate it lower than 1 star I would. The most basic thing you want is your order to be delivered, they couldn't do that right as they lost parcel. They didn't inform me of this I had to chase them to find this out”

Helpful Report

Posted 5 years ago

“I used to order from Asda a lot a while ago then they started using Borderfree and due to issues with delivery I stopped. I like their products for kids so few month later I gave it another go. They stopped using Borderfree - thank God! - and once again happy customer, items delivered on time to Ireland. Will be back for more.”

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Posted 5 years ago

“Bought some brushed cotton sheets in sale, Excellent quality and goods arrivd quickly for me to Click and Collect at Chadwell Heath Asda.”

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Posted 5 years ago

“I received a confirmation from Paypal that my on-line order had gone through but no email confirmation from Asda George. Negotiating a customer recorded message service maze, I eventually spoke to a human who initially insisted that the order hadn't been processed. They agreed to look into it, when I provided the Paypal transaction number, and phone me back. No surprises, two days later I had to chase customer service again. Again I was told my order hadn't been processed. I persisted and did receive a much more helpful response. They managed to trace my order but the collection time had expired. They tried to contact the stall and hopefully will extend the collection time to Mon. Fingers crossed otherwise I guess I'll be phoning again! Thanks to the most recent member of staff for being helpful . But the rest of the online / customer service - Not impressed.”

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Posted 5 years ago

“Great selection of good quality items, love the bedding and so do my big family, got some great animal duvet sets, towels are great quality and reasonably priced, the clothes from George are amazing, always Shop here and always find what I am looking for, could not cope without the wonderful George range!”

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Posted 5 years ago

“First time I used click and collect,loved it was so easy and delivery excellent.Thank you.”

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Posted 5 years ago

“What an absolute joke!! Had to chase my order to find out it's "lost". Had to speak to 3 customer service members that all said they will ring me back and didn't. On the phone for nearly an hour. Terrible customer service. Still no clothes for my son starting nursery that I needed. NO CUSTOMER SERVICE SKILLS. The maximum gesture is £15 because is based on how much I spent !! Not the fact I've spent hous on the phone. Queued to see if my items have reach the store. Will not be using Asda again!!!”

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Posted 5 years ago

“Ordered 2 pairs of three quarter length jeans in the sale for my wife. Both pairs fit perfectly. The one pair are black with belt and other pair are faded denim and look fab with boots. Well done George, size 10 fits perfectly.”

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Posted 5 years ago

“Ordered 2 pairs of ankle length jeans in sale. Parcel delivered to store earlier than expected. Both pairs of jeans perfect fit ... and at sale price such a bargain.”

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Posted 5 years ago

“I have been meaning to write this for about a week now, to hopefully let people know what a bargain this pre lit christmas tree is. I am over 65, and I have never bought a tree as good in looks and value as this one at Asda, If you are still looking for a six foot tree, that looks good even without baubles, then this is the one you should buy. I think I paid fifty pounds at Motherwell Asda for this one. I have paid three times as much in the past for a tree, and this one is far nicer than any I have seen advertised, that are well over my price range. Don't forget Asda's guarantee. If for any reason, you are not happy with your purchase just take it back for a refund.”

Helpful Report

Posted 5 years ago

“I AM DISGUSTED WITH THE SERVICE I HAVE RECEIVED. ON THURSDAY 13TH DECEMBER I PLACED AN ORDER OVER £80.00 FOR CLOTHING FOR MY NIECE AND NEPHEW FOR CHRISTMAS OF ITEMS NOT AVAILABLE IN STORE. I PAID AN EXTRA £4.50 FOR DELIVERY ON MONDAY 17TH DECEMBER. NOTHING ARRIVED. ON TUESDAY MORNING I RECEIVED 1 OF THE 8 ITEMS. I CONTACTED CUSTOMER SERVICE AND WAS ADVISED THAT AS A GESTURE OF GOODWILL THEY WOULD REFUND MY DELIVERY CHARGE, THAT'S NOT A GESTURE OF GOODWILL THAT IS A REFUND FOR A SERVICE I PAID FOR BUT DID NOT RECEIVE !!!!! I WAS ADVISED THAT THEY WOULD CHASE THE REMAINING 7 ITEMS AND EMAIL ME. I RECEIVED AN EMAIL TODAY TO SAY THAT THE ITEMS WERE DELIVERED TO THE WRONG ADDRESS AND NOW THE ITEMS I PAID FOR WAS NO LONGER IN STOCK !!!!!! HOWEVER THEY WOULD ARRANGE A REFUND FOR THESE ITEMS BUT THAT WILL TAKE 5 WORKING DAYS, SO MY NIECE AND NEPHEW CURRENTLY HAVE NO GIFTS AND I HAVE NO REFUND BEFORE CHRISTMAS. I AM APPALLED AT THE SERVICE I HAVE RECEIVED AND FEEL THAT ASDA GEORGE DON' T CARE. !!!!!!!!!!”

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Posted 5 years ago

“Paid for next day delivery, didn't turn up now got to wait in another day as parcel needs a signiture”

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Posted 6 years ago

“Haversham outdoor patio set ordered in the summer. One chair was faulty having been manufactured incorrectly. This filled up with water which resulted in rusty water marking my patio. Costomer services were advised and photographs sent. Had to wait in 3 times for delivery and collections as part of the set could not be sent out. On one occasion the courier didn't arrive as costomer services had cancelled them but not told us. Still no resolution or interest from costomer services who are insistent that the we had not followed the care instructions and it has been outdoors !! No recognition of the fact that the chair was faulty.”

Helpful Report

Posted 6 years ago

“Ordered a 3 piece unicorn print pj and dressing gown set for £14.00 when arrived and opened no pyjamas just the gown. Called customer service who asked to send back the gown,as couldn't send me out the pj's as part of a set. I asked if they could order a new one. All sold out . When asked why my order was sent out with pj's. ANSWER:warehouse sent out. Asked to speak to a manager sorry on other line call back in 24hrs. Just not good enough, very bad service”

Helpful Report

Posted 6 years ago

“Faulty patio set purchased from George caused rust marks on my patio. Costomer services ignored the fact that the set was only purchased a few weeks before, was for outdoor used and was faulty despite me sending photos and numerous texts and calls to then. £30 offered as a good will gesture. This however bears no correlation to the £100 needed to clean the patio and the 3 times I have taken off work to stay in for the courier firstly for the initial delivery then to receive a replacent and then to sent the chair back for inspection. Even though the went with the George courier and I have a receipt for it they say they did not receive it !! This is an outdoor patio set with a label on the box which boasts it's coating and none rust capacity. Had it not been faulty it would not have rusted as it did and I would not have a stain on my patio. Costomer services just don't listen.”

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Posted 6 years ago

“Found a huge stringing root in ASDA chunky chicken and veg soup. Yuk - it was chunky alright!”

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Posted 6 years ago

Asda George is rated 1.9 based on 306 reviews