“Absolute useless service.
Booked a day off work and arrived at the tyre fitters to be told the tyres weren't there.
Customer service are a joke as promised immediate call back... still waiting 2 hours later. PLEASE AVOID AS THIS COMPANY SELLS TYRES THEY DON'T HAVE”
“Horrible service, waited all day for the mechanic to turn up, never showed, called all day to find out what was happening and when eventually answered was told they wasn’t coming. Stay away from this service was absolutely awful start to finish”
“WORST service ever. Highly irresponsible. Needed urgent tyre replacement and ASDA tyres confirmed booking with vendor which on arrival found that they are closed for the whole week. ASDA rebooked for another appointment after 2 days, again reached the shop to find out the tyres have never arrived. Complete waste of time and the bookings slots are done randomly without even checking with the fitters or making the tires available.”
“Booked 2 tyres mobile fitting. They never showed up received no email from the company. Called after the weekend they sent a cancellation email . I have received no refund yet after a week. Do not use this company.”
“booked and paid for tires to be fitted next day at Halfords in Romford appointment time of 12 midday prior to going to Halfords contacted the branch and was told there is no appointment times and the car would need to stay there and possibly back to me at 5 o’clock in the evening, to change one tire. Cancel the order with Asda still no refund after 7 days contact them again today and told that the refund hadn’t gone through because they hadn’t collected the tire that I’d ordered from Halfords yet?”
“Asda tyres themselves were easy to deal with and a good deal on the tyres we purchased. The big let down for us was the garage they Asda tyres choose to fit for us really bad service lost locking wheel nut key. Now costing us more money to have them removed and replaced. Think your getting a good price but your end up pay double would avoid.”
“Just paid nearly 300£ for 2 dunlop sport maxx.after fitting i notice tyres are 4.5 year old where brand new one in local garage cost only 26£ more but are BRAND NEW.
Now i can't returned becouse been fitted already.
My advise is not buy any tyres for ASDA TYRES Web they selling very old stock"new tyres"
Avoid this SCAMERS!”
“Booked online and paid this morning.
Just rang me to say they cant fit until mid August
Then said it will take 7 days to get my money back.
What a shower of oooo they are
POOR POOR SERVICE”
“1/ Took too long,Waited from booking time 10.0 am until 2.0 pm for the fitment of two new front tyres.
2/ Both front tyres were over inflated to 38 psi (Masda 3 recommends 32 to 35 psi. The rear tyres were inflated to 32 psi (thus 6 psi difference) just prior taking my car to the Asda recommended fitment centre Halfords - Abbey wood. Over inflated tyres can cause potential risks.”
“Asda tyres was ok but the fitters was a no show, waited and at home all day tried ringing no answer then eventually got hold of them and they told me they're closed and they told Asda they couldn't do it but I heard nothing from Asda or the fitters. Booked new appointment with fitters for two days later and again a no show called Asda tyres who tried to contact them, again no response so I requested a refund and gone somewhere else at least the new fitters turned up.”
“I bought 2 continental tires from them and got 2.5 years old tires and they justified saying the tires are considered new till 5years (poor customer response)..I can bet on my 20 years of driving experience in different countries and different cars that even if the tire is 1 year old the performance on the road changes and the same I felt after getting these tires from them waste of money was better of with the used tires. just because there price is less does not means there tires will be good and new please check the dates before buying or you will be writing a review like me..:-;”
“Tyres where fitted OK but the wheel alignment I paid for wasn't sent to garage on invoice, so I had to prove I'd payed for it doing. The wheel alignment was carried out in around 5mins including reopening shutter to garage that had been due to the garage shortly closing the car putting on ramp alignment supposedly being done and car coming off the ramp and back outside. I request a refund because I did not feel they had done a proper inspection and realignment in the short space of time but just got told the garage said that's how long they take to do it? Definitely will not use Asdatyres or garage again and would advise others to avoid them aswel!”
“Problems with fitter, wrong pressure put in and valve snapped. Asda Tyres totally disowned the issue and passed the buck to the fitter who also disowned the issue.
Buyer beware.
0 star rating.”
“Fitter did not show up and did not communicate to me that they were cancelling the appointment. I was disappointed especially by the fact that the Asda tyres team were totally unconcerned. Changed to a different garage to fit and again the guy hasn’t communicated and not answering their phone.
Trustpilot reviews for this company are manipulated as the company provides an incentive to provide a review based on the website only. The problem is not with the website it’s with the very poor service”
“Awful experience, I would avoid and go elsewhere. Booked a slot at 12noon, called the tyre fitters in the morning to check they had received the tyres, they said they could not fit me in until 4pm, lucky I had the afternoon off. They then fitted to wrong tyres, only once I was due to pay I double-checked - the wrong set of tyres were sent to the fitters so they had to remove them and put the old tyres back on. What a waste of an afternoon. Asda was no help whatsoever.”
“Bought four tyres one was faulty within two days. The returns policy is totally. I had ti buy another tyre and wait for refund. Now even though Goodyear sent me a letter over 2 weeks ago stating 100% refund I still have not recieved it from asda. Useless stay away....”
“Ordered 4 run flat a day before fitting day received an email to turn up early when I went to the fitting place it is only three tyres when I contacted customer service very unprofessional or deliberately said he couldn’t do much to help”
“Ordered the tyres
didnt realise that the tyres were in the offers section (same price but would receive a small voucher)
Asked if my order could be changed so that I would get the voucher (it would be no loss to Asda for the tyres)
Told it was tough luck and I would not be allowed to take up the offer.
Next time I will use Black Circles”
“Promised full refund for cancelled order.
Long wait for refund (over a week)- several unhelpful calls to customer service
Refund received was not including VAT (£50)
Another call to customer service, the advisor on the phone tried to tell me wasn't charged this, explained that I can see the amounts on my statement. I was then put on hold and hung up on after long silence, advisor said hello, gave me no chance to respond and hung up.
Called again, now I'm told that this amount is a delivery fee that can't be refunded.
They've apologized for me having misunderstood the term 'full refund' but nothing more.”
“I am so pleased that I replaced my tyres with Adsa Tyres. I feel that I got a much better price than with Audi directly.
I opted for the 2 wheel alignment option at £29.99 having replaced 2 tyres. Audi offered at 4 wheel alignment at £400! Sorry but do one Audi!
I stupidly thought I knew the exact tyre specs and ordered the wrong tyre. Thankfully when I called Asda Tyres, to make a last minute change to the type upon realisation of my mistake, I had only one telephone option to go through to speak to a human. Furthermore that human was the angelic Emily who delivered world class customer service. Emily is an absolute testament to your company and knows how to look after a customer, especial one in a panic having spent a few hundred quid on the wrong tyres! She resolved my issue in a matter of minutes with a great deal of patience.
I would like to thank Emily (from somewhere in the North East!) for your help and implore management to look after your people like Emily who uphold your highly regarded reputation.”
