“Disappointed & very Unhappy
I am really unhappy from start to End, ASDA is not proper outlet to buy car tyres probably bread and vegetables?
1-I paid about £263.96 for two MICHELIN tyres but looks 2nd hand, threads were 6.5mm to 6.75mm rather it supposed to be 7.5mm to 8mm for new tyres.
2- I shown to workshop person and he said these are not new tyres rather refurbished tyres. It was not my workshop rather ASDA partner workshop where tyres were been changed. When first time he revealed this information I couldn’t get chance to record his statement but after sometimes when he again started explaining things I recorded! I also recorded measurements video at workshop as an evidence.
3- I took appointment in between 5pm to 6pm, I reached at 5:30pm but they refused to change tyres on 04-04-2022, I made another appointment on 08-04-2022, they changed tyres but didn’t do balancing even I requested. Eventually car started shacking and bubbling asap reach speed 60 mph 70mph on motorways. I came back to workshop but workshop was close, I rung next day to workshop and explained situation rather to help me they started to blame me whether I hit tyres somewhere etc ? I explained that right after changing tyres I had to go to test drive and I came back to your shop but your shop was closed, tyres are not hit anywhere! The guy name was HASSAN, he suggest me to email ASDA to send two brand new tyres because tyres are faulty !
I requested him to balance tyres as it has not been balanced but he refused me over the phone.
I emailed Asda but due to weekend I could not get reply from ASDA until MONDAY 11-04-2022, three days wasted, but the reply was amazing, it look like ASDA customer support officer was drunk or on n drug after good weekend! I had to email ASDA again to help me and help me what to do ? Please help me ! I am becoming shuttlecock between workshop and ASDA. Anyways I went to workshop after 4 days and explained workshop that Asda wants you to check up tyres please . A GUY name was MOO he did balancing tyres and problem sorted out.
I lost 4 days and could not use car for 4 days, why they not bothering for balancing on first place ? Even I chose very high rated ASDA partner workshop in Welling.
I got attracted towards ASDA as I was getting offers of vouchers if I buy tyres from ASDA at the end no vouchers, lost my 4 days without car. Got 2nd hand refurbished tyres instead of new tyres with price of new tyres £263.96. Moreover accusation from workshop that I hit tyres somewhere that’s why it’s making problem. Bunch of liars and misleaders in this world.
I am really upset and disappointed with ASDA how they sold me 2nd hand tyres with 6.5mm to 6.7mm thread and charged me price for new tyres as well as very poor communication.
Order ref: ASD220495655
Order date: 03/04/2022”
“Ordered a tyre 2 days ago. Went to the fitters today and they said Asdatyres hadn't sent the tyres. Rang up Asdatyres and they said 'sorry for the inconvenience' but it is not our fault as the supplier hadn't told them that the shipment wasn't deliveres. Asked them for any other place to fit my tyre today as I work as a carer and needed my car urgently to get to each of my job locations. They said that I would probably get a time next week. If you want guaranteed and good service then I suggest going to Tyrespro, Just tyres or even Halfords. If they can't fit you in on the same day (and you need the tyres urgently) they will tell you which other locations you would be able to acquire the tyres you need. I should have definitely looked up reviews before going for the cheapest option available.”
“Ordered two tyres a month in advance - took the car to have them fitted at their nominated garage — got a call an our later to tell me ASDA TYRES had only delivered one. Had to make a number of calls between Stoneacre Rochdale and ASDA tyres to resolve and they were finally fitted another 7 hours later. Really poor service.”
“Please do not use Asda Tyres. Absolutely disgusting service. Lied twice about delivery of tyres to fitters and took no responsibility for them not being delivered.
Thank you to the fitters for getting the job done as soon as they could.”
“Shocking. Sent 1 tyre rather than 2, didn't inform me. Turned up to alloted appointment as I was not informed, Asda customer service is shockingly bad. Avoid at all costs.”
“AVOID THIS COMPANY
The tyres were delivered by a scruffy bloke in an unmarked white van who was immediately objectionable about being asked to manoeuvre his vehicle into place on site. Within no time at all he had lost his patience, got very rude with a colleague and threw the tyres on the ground and sped off.
He was a sub-contracted fitter who then reported us for being rude and abusive when it was him! When chased, Asda tyres told us that they could no longer fit the tyres.
We had to arrange for the tyres to be collected and were told we would receive a full refund within 5-7 days. Their refund still hadn't arrived after 20 days beyond their stated 7 days. When I chased them again today we received only a partial refund. Apparently, because the fitter supplied the tyres they deducted £28.80 for his "service" - nonsense!
This company is an atrocious shambles and it is safe to say we will never use them again.”
“Ordered a 12:00-16:00 slot. I received a phone call at 15:30 asking me if I'd had a phone call to tell me that the tyres hadn't come in yet. No was the answer, I hadn't. I'd ordered 4 days previously. Could I have been called in the morning so I didn't wait around all afternoon? Yes I think I could.
The guy on the phone was lovely and apologetic and we arranged for the tyres to be fitted on my next day off 2 days later, 08:00-12:00 slot. I can get my head around that, stuff happens. Can you guess what's coming? My next day off comes around and........A total no show, no tyres, no phone call, no explanation and another wasted day for me. In fact the first communication I received was an email asking me to review their service!!??!!
It took a further 5 days to get refunded.
I understand supply chain issues and can work with that. What I don't understand is the total and utter disrespect for the customers time evidenced by the lack of communication.
Asda, serves you right.”
“Asda tyres sold me used tyres , refused to repalce and made a court claim against the company.
Unprofessional, unhelpful and incompetent customer service denying that they sold me remould car tyres.”
“Horrendous customer service
Had the displeasure of speaking with “NAMRA” in customer services who needs retraining on how to speak to customers.
Asda sent “new” Pirelli pZeros dated 03/19 and 03/20 - 3 years and 2 year old tyres then wanted me to take photos to prove this.
Complete waste of time and beyond incompetent.
Avoid this company and find some better staff who can deal with issues in a more professional way”
“**Avoid them like the plague** Mix up your order, you are the one left chasing for a resolution. They don’t attempt to come back to you to resolve it at all. Worth paying the extra amount to go to more reputable companies. Asda should remove their name from this as it’s”
“Following being given a four hour slot for tyre fitting I received a call two hours into my time slot on the day of fitting to be told they did not have the tyres in stock and would have to reschedule. I could not get a time or date that was suitable so had no choice but to cancel the order. An hour later a fitter turned up expecting me to have the tyres for him to install!
Shambles, make the time and go your local garage.”
“Place an order on 28/12/2021 paid and fitting appointment booked for the 11/01/22 Arrived at the fitting centre on time only to be told my tyres have not been delivered. After phoning Asda tyres I'm told they were out of stock?? So why didn't anyone inform me?? Very frustrating from Asda tyres”
“‘Annoyed’
Follow up, picked wheels up after tyre fitting, looks like valves not replaced and checked the tyres manufactured date,
2x 0120 2x 0220, on each tyre there is a 4 digit date when the tyre is made, I believe that the recommended life of a tyre is 5 years, that’s one year of tyre life I’ve lost by using Coleman automotive.”
“23rd dec, 4 tyres bought (£350) and chose 28th dec appt
Contacted to say 28th dec wouldn’t be possible, eventually told couldn’t get the tyres delivered due to lack of courier drivers over Xmas
Agreed 31st dec 830am
Confirmation sent through,
Arrive depot 810am, no tyres
Reply email from 23rd, 840am and blanked, ended up emailing main page and received various excuses,
Left depot 1300, last contact 1410.
4th Jan, call main number, on hold 15min, eventually answered and ask what’s happening, told will be on the Thursday am drop, asked what that meant and was there a rebooked appt ?
Call cut off, that’s what you get for £350, called depot Thursday 1530,
Fitter had to search for the delivery,
Yes they arrived but it’s me asking the questions, fitter said to come in Friday afternoon which I did today,
Absolute shambles.
Go and find a small local tyre supplier and give them your business
I for one won’t be back”
“I have never seen anything more miserable. The site does not working professionally. I went to make the payment and it keep sayng insert the postcode or email. Service miserable. Bad bad run!!”
“If I could give lower I would. Ordered tyres 1 week prior, 10 minutes before close (my fitting was at 8.30 the next morning) email to say the garage couldn’t do as tyres too big. Utter lies, I rang them and no issues - just didn’t have the tyres. Horrendous customer service, will never use again. And now have to wait 7 days to get my money back (£500) !!”
“Dont use Asda tyres, not only is it an impossible struggle to try get the asda coupons but even once we paid in full, it was a nightmare trying to get the suggested tyre fitting companies to even recognise what we were taking about let alone make an appointment to fit..
Eventually we found a company But they were dead rough
And not at all happy that we had contracted them through the asda scheme.
Be warned..
ASDA really need to sort out this side of their business
Its an absolute disgrace.”
“Ordered 4 Tyres online to be fitted at Pro Tyre weston, i was late for set time but being tyres i assumed its not like a service and having a little bit of experience in this industry , 30plus years, i thought a 30 minute Job at best, i called in anyway as delays meant a failed to get right window, and the tyre shop was empty all but one car, i spoke to the manager , i think he was, he was very edgy and tried at every opportunity to avoid me , when i did get his attention he explained that i was late! And because of that he could not fit in until 2.5 hours at the earliest , as they were busy, (I’m guessing the new invisible cars) , needless to say he did not want to do my job his overall persona was avoidance , seems they dont get performance related pay or branch stats from ASDA sales , so you’re not as a ASDA customer very popular, i hasten to add i cancelled the job and bought 4 tyres from next door , Nationals, who seem like they wanted my work, No small wonder Pro Tyre were Empty ,shame i have to wait over 2 weeks for my £400. Refund, my advice , cheats not alway best, avoid if its Pro Tyre Weston…….”
