“Booked and paid for 4 new tyres got a booking appointment for 29/06/2024 for 9am,got be at the centre half hour before,got to place at 40 minutes before my allocated time,place was still shut turns out they open at 9 n not 8 as asda said,waited it out dead on 9 a guy opens I drove my car in to be greeted with a very grumpy young man,explained I booked tyres and paid on line showed him ref number as asda suggest,to be told that reference don't mean anything to him n I need to come back at 10,i said no as iv been booked for 9,then i showed an email confirmation he said don't think I have the tyres I said you joking been ordered past 3 days,he went off come back I have some and i need to go and come back in an hour,not a problem but I'm not local to that area so i sat and waited on the road side,even though it states online this place offers a waiting room.guy now leaves my car to fix a puncture on someone else's car then kept leaving the car for other people who came to question for tyres eventually over an hour he gave me back my ca, the state the new tyres been left in with residue all over them not very professional looking at all.drove car home got a noise now coming from the rear off my car that I now have to get a second opinion on.safe to say I wont be coming back, I will continue with my old.garage i had used for years.bad judgement on by behalf.
Sorry asda not great for first time customer”
“Paid for 4 tyres. Received email confirmation they were paid. Fitting was booked for 7 days later. Upon arrival at the tyre shop. Nothing. No email to them, no tyres delivered. Took half an hour on the helpline to get through. Tyre fitting now booked for 2 days later. Maybe I'll get them fitted then?”
“Ordered a tyre from Asda to replace one damaged by a pothole. The fitting agent put the tyre on ok, but I later noticed when I collected the car, that the lower load rating (91 not 94) had been supplied when I had ordered and paid for the higher rating. I contacted ASDA tyre customer services and was told there was nothing they could do - it was my fault for not checking the tyre before it was fitted (customers not allowed into the fitting bay!). There was not even an offer to refund the difference between the higher price I had paid and the price I should have been charged. Sale of Goods Act? Breach of Contract? First and last time of dealing with Colewood Automotive - I'm surprised ASDA haven't found a better company to represent them!!”
“1/ Took too long,Waited from booking time 10.0 am until 2.0 pm for the fitment of two new front tyres.
2/ Both front tyres were over inflated to 38 psi (Masda 3 recommends 32 to 35 psi. The rear tyres were inflated to 32 psi (thus 6 psi difference) just prior taking my car to the Asda recommended fitment centre Halfords - Abbey wood. Over inflated tyres can cause potential risks.”
“Asda is the cheapest But Bad fitting companies.....
Asda is the cheapest price match on the online tyre market but all tyre fitting places I have been to do not prefer to have online orders from Asda as I have bought lot of tyres from Asda on numerous occasions, Asda fitters are not reliable with time given to the customers online while buying the tyres. Asda needs to look into it and have mentioned to customer services this issue but not much is done in terms of fitting tyres.”
“Had my tyres fitted on the 23rd November 2019 when I paid at the time the option of wheel alignment. I turned up at the tyre garage and the wheel alignment machine had not been working for a few days” wasted journey putting It bluntly.
Therefore if you want a refund a refund ie: wheel alignment, allow a few weeks, as I sent an email asking for refund on the 23/12/2019 and yesterday 05/12/2019 I get a email stating my refund is being processed and to allow up to 14 days. How the hell have Asda Tyres got all these amazing reviews on trust pilot!!”
