Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This was my second order, both were great experiences. Ordering and receiving the furniture went extremely easy and delivery is usua;;y just a few days.”

Helpful Report

Posted 9 months ago

“Easy to shop and pretty prompt delivery on large items. Everything arrived safely and in perfect order. The furniture is heavy-duty and beautiful wood. Not too difficult to put together and very well packaged. A couple of the drill holes did not seem to fit perfectly and therefore difficult to get 2 of the screws in all the way. Excellent quality and great pricing. We will definitely be purchasing more in the future.”

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Posted 9 months ago

“1 of 2 items arrived on time. The one arrived on time in good condition. The second item arrived a few days later with a few scratches. Since we will use it outside I did not return it but it was a little bit of a bummer as a gift. Appear to be solid products on first use.”

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Posted 9 months ago

“Quick delivery.”

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Posted 9 months ago

“Very happy with our teak table! Great quality at a reasonable price and our table arrived as scheduled.”

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Posted 9 months ago

“Ordered and paid for a grill and cart Ended up with only a cart snd no barbeque but repeated postponement of delivery Eventually got refund for the grill and have now have a solitary cart and no grill.”

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Posted 9 months ago

Hi. We apologize for the inconvenience you've experienced. Upon checking, the grill was back ordered and we see that you requested to cancel it. A refund has been processed for the grill. If you decide to place the order again, you can do so on our website or over the phone through our sales team. Thank you for your understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The product was as stated. The instructions were clear. We were about to get the grill mounted on the pole that was cemented into the ground.”

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Posted 9 months ago

“Great products, fair prices, quick shipping.”

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Posted 9 months ago

“Beautiful table! Very easy to assemble.”

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Posted 9 months ago

“Always impressed by the excellent quality of these teak products and careful shipping. I’m most grateful and looking forward to many years of use!”

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Posted 9 months ago

“The bench we ordered shipped pretty quick, and is nice quality. It was pretty easy to assemble- but I did have my spouse do it as it required some upper body strength! But, assembly in sets was quick :) It’s comfortable and the right size (difficult to find!)”

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Posted 9 months ago

“Great experience using this company. Griddle we ordered came in a timley manner and was exactly as described.”

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Posted 9 months ago

“Excellent service and fast shipping”

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Posted 9 months ago

“I love my new bench It’s perfect!”

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Posted 9 months ago

“We haven't put it together yet, but my order did come before Father's Day. Originally it wasn't slated until after. I was pleased with the speedy delivery.”

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Posted 9 months ago

“The teak furniture is high quality, the assembly was easy, and the price was very reasonable. Customer service was also excellent when I had a question. We are extremely happy with our two Hawthorn benches and table.”

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Posted 9 months ago

“Great product.”

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Posted 9 months ago

“the benches are fantastic and so was the service!”

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Posted 9 months ago

“Easy to navigate website, very high quality grill, free shipping was early. I would recommend a care and cleaning guide and a how to guide, other than that it was a very good experience.”

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Posted 9 months ago

“Awsome products, with high quality materials.”

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Posted 9 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews