Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

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“So far, I’m not really happy. I ordered a table and chairs, which are beautiful and feel very high quality. However, four of the eight pre-drilled holes and sockets do not line up on the table. Their answer was to offer me a 10% discount to fix it myself. For such a heavy table (250+ pounds) that I spent $2,000 on, I don’t want to have my own screws keeping it together. I want the proper bolts and receiving sockets to line up. I have had friends come over to help me determine if I’m just lining it up wrong, but after multiple attempts and eyeballs on it, the holes just don’t line up. The problem is that drilling new holes won’t help. So far it’s been over a week of me pestering them for an answer. It sounds like I have to figure out how to ship back this heavy table and hope they can send me a working replacement.”

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Posted 2 days ago

“The table and chairs I purchased are beautiful and beautifully made. Assembling them was much easier than I thought it would be. I would definitely buy from A&E again.”

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Posted 2 weeks ago

“Very happy with purchase. Great Quality.”

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Posted 1 month ago

“I was very pleased with your selection of outdoor benches. I have been looking for a memorial bench for several months. I was so delighted with your selection and quaility. My many months search was finally over! Thank you”

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Posted 4 months ago

“Horrible customer service. I purchased a 32" wagon wheel fire pit grate on 11/6/24. It arrived & looked great when i pulled it out of the box. Within 2 days it was starting to rust. The entire surface is now rusted. I have reached,out to them num,erous times, both by phone & message and no one is addressing the issue. I will now have to dispute the charge with my credit card company. Obviously they do not stand behaind their products. I would never purchase anything from this company in the future.”

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Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 months ago

“Very satisfied with the whole process and I love my fire bowl”

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Posted 4 months ago

“I ordered the Sandhill chairs. Absolutely awesome! Extremley well built and sturdy chairs. You will need cushions! Can't wait for Ash & Ember to start offering them with the chairs.”

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Posted 4 months ago

“Happy thus far shipping was quick. Pit had a slit dent bottom side. But know problem i deal with it. Not sure i it was ordered from scratch & dent section.”

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Posted 4 months ago

“I’ve been buying your targets for over a year now. They work great.”

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Posted 5 months ago

“Would recommend. Wood is of high quality and it is easy to put together. I give it a top 5 star rating.”

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Posted 5 months ago

“Haven't yet used the asado but it was shipped and delivered super quick! It was easy to assemble and we can't wait to use it soon!”

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Posted 5 months ago

“THE WAGON WHEEL GRATE ARRIVED IN GREAT PACKAGING AND GREAT CONDITION! USED IT ONCE ALREADY AND IT IS GREAT!”

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Posted 5 months ago

“Purchased a fire ring. Been unable to use it due to a no fire burn in effect. Hopefully one day I’ll get to try it!”

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Posted 5 months ago

“I was excited to find Amber and Ash. I received the grate that I had been looking for for a long time for my homemade fire pit. Fits perfect”

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Posted 5 months ago

“Just got our new fire pit and can’t wait to use it, if our weather ever gets cool enough! Very solid construction that should last for many years of enjoyment!”

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Posted 5 months ago

“We give this fire pit grill as a gift and they absolutely loved it..!! The fire pit grill is very well designed and built..”

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Posted 5 months ago

“I purchased the 30” Heavy Duty Fire Pit Grate and I couldn’t be happier with the results. It arrived in good time and packaged very well. It’s solidly constructed with no flimsy hollow parts and has stood up to many fires.”

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Posted 5 months ago

“I have purchased a number of Ash and Ember products over the past year and have been extremely pleased with every one of them. The quality, workmanship and ease of assembling has been exemplary.”

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Posted 5 months ago

“Dry well made heavy duty bench and only a few parts to assemble.”

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Posted 5 months ago

“We are really happy with our new fire cauldron. Great quality materials and finish.”

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Posted 5 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews