Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy process, delivery was quick, love the product, price was great”

Helpful Report

Posted 11 months ago

“I've received 2 orders so far, both were just what I expected and well packaged”

Helpful Report

Posted 11 months ago

“Love our new chairs. Great quality and received our order fast.”

Helpful Report

Posted 11 months ago

“Thank you so much! My teak table is beautiful and it arrived very quickly and in perfect condition.”

Helpful Report

Posted 11 months ago

“quick turnaround from placing order and receipt.”

Helpful Report

Posted 11 months ago

“We are in the process of assembling our chairs but even my woodworking husband is impressed with the quality! Looking forward to getting them on our patio.”

Helpful Report

Posted 11 months ago

“Price was low, delivery was fast, packaging was superb, product is better than ecpected”

Helpful Report

Posted 11 months ago

“Great quality, easy assembly and fast shipping!”

Helpful Report

Posted 11 months ago

“Love the firepit and service.”

Helpful Report

Posted 11 months ago

“excellent product well packaged and I was very impressed with the fit and finish. It's too good to put outside I may keep it inside my home!”

Helpful Report

Posted 11 months ago

“We received our chairs in a timely manner but one was damaged. We reported the issue and the chair was replaced. They are exactly what we wanted and so far we’re most pleased.”

Helpful Report

Posted 11 months ago

“I was really impressed with the quality of the table I ordered. It is well made and great style. It was also shipped quickly and well packaged. I highly recommend the Ash and Ember company .”

Helpful Report

Posted 11 months ago

“This grill is built very sturdy and works perfect in our fire pit.”

Helpful Report

Posted 1 year ago

“Ordering was easy delivery was quick you guys also kept in touch the whole time I will definitively order from Ash and Ember again thx so much !”

Helpful Report

Posted 1 year ago

“Deplorable! The worst purchase we've ever made. Box was left in front porch, no one rang the bell, if they had, we would have refused the delivery. The box was literally torn in every corner, it appeared that the box was just too heavy for the courier. The grill itself was scratched bent, & damaged.When we contacted Ash and Ember, we were told to take pictures & send to Leon.... at, support@ashandember.zendesk.... After receiving the pictures, we were told that because of high volume of requests, it would take a minute. Inexcusable!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Nice, solid chairs. Quick delivery. Would have been a 5 if they weren’t so difficult to put together. I damaged a few of the pegs before I realized that the pre drilled holes did not line up. I had to assemble the pieces and then drill out every hole on 2 chairs. Even then, several of the pegs bottomed out and split. I had to purchase a flush cut saw to trim the pegs. A lot of effort for an expensive pair of chairs.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 11 months ago

“Great place, great products and great service! They don’t make them like this anymore! Shop with confidence!!”

Helpful Report

Posted 1 year ago

“Quality furniture at a very reasonable price.”

Helpful Report

Posted 1 year ago

“Very happy with purchase of teak chairs, bench and coffee table from ash and ember. Furniture came very fast and well packaged. Furniture quality exceeded my expectations. It was built sturdy and well fitting. Neat thing I didn’t expect way it was all mortise and tenon with dowel fasteners. Easy to put together and strong.”

Helpful Report

Posted 1 year ago

“I ordered the insert for the fire pit the metal ring in the large size and it wasn't till I drill holes in it, put it together and started to put it inside the stone fire pit that I realized it was the twin size and it's not for purposes. What can we do to remedy the problem?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://www.ashandemberoutdoors.com/return-policy.html. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews