Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“WE LOVE OUR BENCH ~ WHEN OUR FAMLY COMES OVER THEY COMPLEMENT IT”

Helpful Report

Posted 9 months ago

“We just received our chairs this past weekend and are thrilled with the quality of the wood. They were super easy to put together as well.”

Helpful Report

Posted 9 months ago

“Delivery was quick, set up was easy with no assembly, and teak wood is beautiful with a fresh coat of teak oil.”

Helpful Report

Posted 9 months ago

“The product I purchased was new. Cover for griddle. Fit was awesome. No dents or scratches noted on the cover. Fits awesome”

Helpful Report

Posted 9 months ago

“Outstanding workmanship and quality.”

Helpful Report

Posted 9 months ago

“I was pleased with the ease of ordering and prompt delivery. I also love the robustness of the product compared to other fire bowls.. Unfortunately it was not packaged sufficiently to protect it from the rigors of shipping. It arrived with some of the heat and rust protective paint scraped off. Wondering how to resolve that. Other than that I think it's a good value purchase.”

Helpful Report

Posted 9 months ago

“I placed my order on Sunday and it was delivered on Tuesday. It was packaged well and I was shocked that it was assembled!! Beautiful Teak Table”

Helpful Report

Posted 9 months ago

“High quality items! Thank you!!”

Helpful Report

Posted 9 months ago

“This was supposed to be a Father’s Day gift for my husband. I made the mistake of not taking accurate measures. It is too small for our XL egg. The shipping will costs me more that the actual table and on top a restocking fee. Now I have a table that doesn’t work for us and trying to sell it on the side to recover some money to buy the actual size that I need.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Messed up delivery address, late. Had to pay UPS to change delivery address.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 9 months ago

“Beautiful, well-made, easy-to-construct furniture with thoughtful delivery.”

Helpful Report

Posted 9 months ago

“Beautiful bench. Very well packed and easy to attach the legs.”

Helpful Report

Posted 9 months ago

“We now own three products from Ash & Ember. Each one is extremely well built and do exactly as described.”

Helpful Report

Posted 9 months ago

“Excellent open fire grill”

Helpful Report

Posted 9 months ago

“I ordered a wood rack for our backyard fire pit. The product is of good quality and arrived on time as scheduled.”

Helpful Report

Posted 9 months ago

“Love this grill! Had an idea to put it on top of a nice smokeless fire pit that I have... It works perfectly! Thanks for making the idea a reality.”

Helpful Report

Posted 9 months ago

“Side table is nice quality but the table bracket tends to slide on leg attachment no matter how much I tighten it and pops loose from side of grill when weight is applied.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Great quality and well packed”

Helpful Report

Posted 9 months ago

“Awesome item. Fast shipping.”

Helpful Report

Posted 9 months ago

“Great customer service and heavy duty quality fire pit. 2nd and 3rd products ordered bc so impressed with thickness and quality thanks”

Helpful Report

Posted 9 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews