Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,871 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 11th December 2025

384

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rapid delivery, well built item.”

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Posted 2 months ago

“This firepit is beautiful! Haven't used it yet. Almost hate to get it dirty, but I am looking forward to an evening by the fire. It is easy to assemble and seems very durable.”

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Posted 2 months ago

“Our 42 inch fire bowl was exactly what we were looking for. The quality and price made our choice a no brainer and we love it. From offering to delivery, it was a smooth process.”

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Posted 2 months ago

“Initial product was shattered. Tried to coerce me into paying for shipping insurance. The replacement piece was poorly packaged and nearly shattered. The two pieces don't fit together.”

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Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our support specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“As advertised!”

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Posted 2 months ago

“This was by far the smoothest process to order but the most impressive part is shipping! Holy cow was shipping fast. I did not expect for an item that heavy and large to arrive within 3 days of ordering it. would highly recommend Ash & Ember if you value fast shipping and quality items.”

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Posted 2 months ago

“awesome quality product, well worth tha money”

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Posted 2 months ago

“Love this table, and Ash & Ember shipping and quality.”

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Posted 2 months ago

“Love our bench. Perfect for our front porch. The wood is beautiful and well constructed.”

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Posted 2 months ago

“Overall, it's an impressive grill that I'll use for decades. However, the door hinge did not fit, so it took an hour with a file and rubber mallet to get it on.”

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Posted 2 months ago

“Was very pleased with the service the speedy delivery and quality of the product, was well built. Would recommend anyone to check out all products well made and speedy delivery!”

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Posted 2 months ago

“The quality is solid, but I’d tweak a couple things. First, I’d add support on both ends so I can flip it upside down when needed. Second, I’d sharpen the hooks — would make hanging the meat way easier."*”

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Posted 3 months ago

Hi! Thank you for the great feedback! We're glad to hear you're happy with the quality. Your suggestions about adding support on both ends and sharpening the hooks are appreciated and will be passed along to our product team for consideration in future updates. If you need any further help, please don’t hesitate to reach out to us at info@titanbrands.com.

Posted 2 months ago

“Have purchased several items over the past year and am loving every bit of it!”

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Posted 3 months ago

“Great Company to deal with. Quick, excellent quality products and great customer service.”

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Posted 3 months ago

“The cusstomer service was outstanding. As a municipality, Ash and Ember staff worked through our tax- exempt status and fulfilled our order. Staff was courteous and helpful throughout the purchasing process. We are looking forward to future purchases as we make our community a great place to walk, learn, rest and relax.”

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Posted 3 months ago

“MY PERSONAL EXPERIENCE I reached out to RANGEPRO.ORG regarding a concern with my account, and their support team truly impressed me. They were quick to respond, clear in their communication, and efficient in resolving the situation. Everything was set right, and my funds were promptly returned. Exceptional service from start to finish.”

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Posted 3 months ago

“Ash and ember is the place to go. They have a great selection of product , I’m sure they could help you find exactly what you need.”

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Posted 3 months ago

“I have purchased and assembled at least 3 Ash & Ember Teak Benches, along with several tables and many chairs. This is high quality construction using "clear" and quality teak wood. Excellent value for the cost, they look and feel substantial and in use they are fantastic. I should add that I started with a small order and after receiving the first order I understood that this was a real bargain with lasting value. We have older teak furniture that is not as substantial but lasted 25 years so far... I expect even better results with these Ash & Ember products.Frederick Maryland”

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Posted 3 months ago

“everything went great with my delivery, excellent product very high quality. Vey happy with my fire pit purchase. diffently would order again from Ash & Ember.”

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Posted 3 months ago

“Well built, heavy duty, plenty of cooking area. I love my new Santa Maria Argentine grill! I done wood-fire cooking for a few years and this thing takes it up a notch and makes it so much easier to do at home. Great temperature control and flare-up prevention.”

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Posted 3 months ago

Ash & Ember is rated 4.5 based on 2,871 reviews