Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This rating is about the shipping/handling/packaging-as heavy as the gril is, why would you ship it in a flimsy cardboard box? Box has been ripped open, taped, ripped open again and taped again. We have not opened the box yet as we are transporting it to another location that you do not ship to. I hope once we get there and assemble the grill all the parts and pieces will be there. This is the 3rd grill from you that has arrived like this. We will be buying more, but from who is yet to be determined.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality or any missing parts, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“Very satisfied with everything, Glad I shopped directly from the company.”

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Posted 1 year ago

“Incredibly well-made and beautiful chairs. We love that they are stackable and easy to store.”

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Posted 1 year ago

“product is amazing. great quality. way better than crate & barrel, west elm, even RH. Well crafted and heavy. Delivery was delayed a good month, and the peice took some care assembling. would definitely buy more items from ash & ember.”

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Posted 1 year ago

“Great customer service , thank you !”

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Posted 1 year ago

“My first cook out was excellent The rotisserie preformed very well”

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Posted 1 year ago

“Was missing 2 screws. CS wanted me to find replacements on own and after 3 exchanges of no, replacements sent. Instructions do not have part # or number that should have been provided to check before putting together. Didn't know until put together as far as could with what was available.”

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Posted 1 year ago

“fire pit ring arrived quickly and was easy to put together and install. Everyone that has seen it has been very impressed. Definitly reccomend!”

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Posted 1 year ago

“Love the table. We enjoy alfresco dining now.. it is amazing how a small table can create such wonderful memories Thanks”

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Posted 1 year ago

“Was never able to connect with anyone.”

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Posted 1 year ago

Hi, we regret any inconvenience caused. Despite our attempts to reach you by phone on Monday, April 15, 2024, we were unable to connect. To ensure we address your concerns promptly, please don't hesitate to email us or give us another call. You can reach us at info@titanbrands.com for further assistance.

Posted 1 year ago

“Beautiful and easy to put together . Would have given 5 stars but one of the screw openings was offset and the screw wouldn’t fit.”

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Posted 1 year ago

“Product is good, shipment was fast no complaints”

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Posted 1 year ago

“Awesome job”

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Posted 1 year ago

“Great company to do business with. Great product as well for a fair price.”

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Posted 1 year ago

“Beautiful teak folding chairs that look really well built. Love that the backs fit your back with a curve also.”

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Posted 1 year ago

“Excellent products and excellent customer service. Well done!”

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Posted 1 year ago

“Wonderful customer service!”

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Posted 1 year ago

“Work of Art. Perfect fit for novice to assemble. You will need a pickup truck to load to a remote location. Fits in a F150 6ft bed”

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Posted 1 year ago

“I love this item”

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Posted 1 year ago

“Great product and fast delivery.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,786 reviews