Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,788 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“quality is superb and was delivered on time!”

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Posted 1 year ago

“Great product at a fantastic price!”

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Posted 1 year ago

“The order was processed quickly and arrive on the day they said it would arrive. Everything was packed well and went together easily the first time. I have used it 3 times already and works flawlessly. Highly recommend for any one with a weber 22 kettle or the SnS 22 kettle, which is what I have.”

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Posted 1 year ago

“This fireplace grate is solid! Really heavy duty. We use our fireplace almost everyday and our last grate we bought off Amazon didn’t last 3 months before deteriorating. This one is super heavy duty. 1 1/2” thick rod makes the difference. It is super heavy!”

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Posted 1 year ago

“Arrived on time and fits like it should.”

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Posted 1 year ago

“Swing arrived in good shape although the shipping boxes looked worse for wear. Everything inside was fine and ready for assembly. Can’t wait for the Spring weather!”

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Posted 1 year ago

“I’m very happy with my chairs and double chaise longue and ecstatic with the solid teak stool/side table. I don’t like the other side table I bought because it’s a different colour ….”

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Posted 1 year ago

“This whole transaction was smooth. We ordered 2 benches, received them quickly, assembled with no problem. Very satisfied. Su Ellis”

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Posted 1 year ago

“Great product and good delivery. Very happy”

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Posted 1 year ago

“Right product, on time, no issues. The gate works as advertized. Puts out more heat with less wood than conventional grates. Only issue I had was the front bars we too tall and made it difficult to add wood so I removed about 2 inches and it was enough.”

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Posted 1 year ago

“To be honest, I have not understood why Weber have not built in a Santa Maria style capability with it's grills. This accessory is a must have for owners of the Weber 22 inch grill. I used it and it worked flawlessly. Outstanding innovation!!!”

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Posted 1 year ago

“Great shipping”

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Posted 1 year ago

“Quick service, good product. I will buy it from them again.”

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Posted 1 year ago

“Very easy and pleasant experience from start to finish. Customer service was courteous and they know the product. The quality of the product is great. Will buy from them again.”

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Posted 1 year ago

“strong and effective fireback and grate”

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Posted 1 year ago

“The product was described appropriately. I did have some issues taking advantage of the discount promotion, but when I called in to the 800 number the staff is knowledgeable helpful and was able to execute my order and apply the discount code. Everything was delivered and isn’t working order.”

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Posted 1 year ago

“Great communication during and after the order. Product was a scratch and dent deal, but showed up well packaged and looks great!”

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Posted 1 year ago

“Wanted a larger cast pan for the grill and this works perfectly, I ground and smoothed the inside and seasoned.”

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Posted 1 year ago

“Easy order. Fast shipping.”

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Posted 1 year ago

“Thank you so much for your fast service and delivery.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,788 reviews