Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a teak bench and 2 scratch and Dent teak 20" planters. I received the bench and 1 planter and am very satisfied with both. I was not told upfront that only one scratch and Dent was available even though I ordered and paid for two. I inquired after only receiving one and was told that was the only one available and you didn't know when another would be available which is completely understandable. My payment has been refunded. If I had known only one was available at the time I ordered I would have ordered one at regular price so I would have gotten a pair as planned. I purchased two plastic inserts for two planters from another company to protect the teak. I went back on your site quickly to order another planter and it appeared the price had gone up from the time I originally purchased and I would now have a shipping charge that I wouldn't have had if I had received two with the first order. It is still in my cart as I try to figure out if I want to spend the additional money or get additional products from you to avoid the shipping charge.”

Helpful Report

Posted 8 months ago

“No where on the website does it say that the bench needs to be assembled. When it arrived - it came in pieces. When I inquired back to the company about this - they ignored me on three separately email occasions - where each time a standard “we will get with you” reply.” But they never did.”

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Posted 8 months ago

Hi. We apologize for the late response. Unfortunately, we don't provide assembly service at this time. We however have available manuals online that will help you to easily assemble our products. You may also reach out to our product team if you have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“I ordered a large planter box. It was easy to order on line. It came in a few days and was very carefully packed and in perfect condition. I love it. Thank you for a very pleasant experience.j”

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Posted 8 months ago

“Very nice product, heavy and very sturdy.”

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Posted 8 months ago

“This is a really well built unit. I'm enjoying learning to cook on it, fire control is fun!”

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Posted 8 months ago

“Lightning fast shipping and well packaged to prevent damage. Pit and support are stout and will last a long time. Love the design! Well thought out with minimal points for future failure from rust. Ember screen and poker not as stout as expected but certainly functional. Overall, purchase exceeded expectations.”

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Posted 8 months ago

“Just what I was looking for , well made and quick delivery .”

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Posted 8 months ago

“fast and efficient, kudos!”

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Posted 8 months ago

“Ash & Ember's website was easy to navigate. The welcome discount was great. Delivery on time. We love our table. We would order again.”

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Posted 8 months ago

“Very solid, high quality products from this company so far.”

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Posted 8 months ago

“Always nervous about ordering from a catalog but this piece exceeded our expectations. Sturdy and nice and large for a beautiful bonfire. All we had hoped for and more.”

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Posted 8 months ago

“Item was as expected.”

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Posted 8 months ago

“I love your products! I have the table and 2 Adirondack rocking chairs and am very pleased!”

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Posted 8 months ago

“Like the product, a small Santa Maria grill. Solidly built. The assembly instructions were a bit vague in places, I ultimately relied on pictures of assembled units on l found on line to figure out how it goes together.”

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Posted 8 months ago

“Prompt delivery...well-protected in carton...impressive finishing and fit...recommend that two people assemble the bench together”

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Posted 8 months ago

“na na nanana”

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Posted 8 months ago

“great probuct , built to last.”

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Posted 8 months ago

“Nice equipment”

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Posted 8 months ago

“Love the fire pit. Delivery was great!”

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Posted 8 months ago

“Very nice grill but a few pieces were missing. Still waiting to receive the pieces.”

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Posted 8 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews