Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.48

4.5 Rating 2,776 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very solid, high quality products from this company so far.”

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Posted 3 months ago

“Always nervous about ordering from a catalog but this piece exceeded our expectations. Sturdy and nice and large for a beautiful bonfire. All we had hoped for and more.”

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Posted 3 months ago

“Item was as expected.”

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Posted 3 months ago

“I love your products! I have the table and 2 Adirondack rocking chairs and am very pleased!”

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Posted 3 months ago

“Like the product, a small Santa Maria grill. Solidly built. The assembly instructions were a bit vague in places, I ultimately relied on pictures of assembled units on l found on line to figure out how it goes together.”

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Posted 3 months ago

“Prompt delivery...well-protected in carton...impressive finishing and fit...recommend that two people assemble the bench together”

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Posted 3 months ago

“na na nanana”

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Posted 3 months ago

“great probuct , built to last.”

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Posted 3 months ago

“Nice equipment”

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Posted 3 months ago

“Love the fire pit. Delivery was great!”

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Posted 3 months ago

“Very nice grill but a few pieces were missing. Still waiting to receive the pieces.”

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Posted 3 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 months ago

“Great item”

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Posted 3 months ago

“Beautiful table exactly as described. Fast shipping too.”

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Posted 3 months ago

“I was surprised (not in a good way) that the panter had a slated bottom necessitating several steps on outpart to remedy so it could hold large amount of soil.”

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Posted 3 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 3 months ago

“Customer service useless”

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Posted 3 months ago

Hi. We apologize for the confusion. There is no longer a need to register an item for warranty. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim using the link, https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“YOU AND YOUR PEOPLE ARE CLUELESS IDIOTS”

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Posted 4 months ago

Hi. We sincerely apologize if you did not receive your order. While our carriers make every effort to keep information current, we have limited control over these situations. I have reviewed your account and see that you have already spoken with one of our customer support specialists, who has processed a full refund for you. If you need any further assistance, please feel free to reach out to us at info@titanbrands.com.

Posted 3 months ago

“The item was broken and you are not replacing the item and not giving full credit to our credit card account. Instead you are offering to pay by venmo.”

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Posted 4 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Beautiful furniture, extremely well made. Makes our deck look beautiful.”

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Posted 4 months ago

“Customer service was a 10 - our order was lost in transit and we were very well taken care of and are so impressed with how well it was handled.”

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Posted 4 months ago

“This grill is high quality at a resonable price. It will suit the needs of our commercial campground very well.”

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Posted 4 months ago

Ash & Ember is rated 4.5 based on 2,776 reviews