Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“customer service is great. it's the shipping that is not good. I receive the replacement product with still a hole on the box. haven't open it yet. hoping it's in good condition.”

Helpful Report

Posted 2 years ago

“Great price, quality AR500 steel & quick delivery, no only down side is they had quite a bit of surface rust on the plates. I wish that they were available with some sort of coating to prevent this rust. A previous order I received had similar surface rust on the plates too.”

Helpful Report

Posted 2 years ago

“First one I received was damaged in side the box. They did replace it but it seemed to take a little to long to get the replacement. It was the xmas holidays so I understand. Customer service was good”

Helpful Report

Posted 2 years ago

“I really hoped this would be good for my fire pit but it was too big! The price was exceptional! I ended up selling it for what I paid to someone in our park. She is really happy!”

Helpful Report

Posted 2 years ago

“Needed to return the items we purchased (chair set was not workable for us). We had to jump through a few hoops, including paying for return, but overall the experience was good.”

Helpful Report

Posted 2 years ago

“good price. Liked the fire grate. Went together easy. The only comment for improvement would be better communication on the shipping.”

Helpful Report

Posted 2 years ago

“The box was torn up from shipping ,otherwise it was in 1 peice”

Helpful Report

Posted 2 years ago

“easy to assemble, easy to work with, it arrived with some bumps due to transportation”

Helpful Report

Posted 2 years ago

“The bottom surface and the inside chamber do not appear to be corten steel. If they are made of corten steel, they don't come pre-weathered.”

Helpful Report

Posted 2 years ago

“I like my reduced smoke fire pit, wood burns incredibly efficiently. Quick shipping, No assembly, Good price point value. Hoping the black paint holds up to rust.”

Helpful Report

Posted 2 years ago

“I love the firepit and can't wait to use it. The lid and top of the firepit received some damage during shipping. This guy is heavy and the fed ex delivery driver dropped it on my porch. The way the lid is packaged upside down (handle down inside the firepit) without any padding between the two items caused damage to the black finish and chipped the finish exposing raw steel. I'm concerned this will rust once it's out in the elements. This doesn't affect usability but perhaps will decrease the longevity of the firepit as its power coat is chipped in multiple locations on both the lid and upper rim of the firebox. This thing is built like a tank so no structural damage I can see. It it hadn't been damaged in shipping I would give 5 stars!”

Helpful Report

Posted 2 years ago

“I like it. It is smoke free. A spark screen would be more useful than a cover.”

Helpful Report

Posted 2 years ago

“it came at a reasonable time but the box was torn on one corner. we have not open the box yet just a concern that something might be missing”

Helpful Report

Posted 2 years ago

“The 32 inch fire ring with grate arrived via FedEx. The Box was beaten up, however, the product was not damaged. A great addition to our backyard. I am very disappointed that less than a week after purchase, the 32 inch fire ring dropped in price. I reached out to customer service and was directed to the 24 hour policy of price change. In today’s economy, the savings would’ve helped to cover taxes. Unfortunately, I will be hesitant to purchase an item “on sale” in the future.”

Helpful Report

Posted 2 years ago

“The outdoor fire pit grate is extremely heavy duty, very well built as far as I can tell right now. I’ve only had it a week or two and haven’t burned a fire on it yet. I purchased the 28” hex grate made from 1” solid steel bar stock. It fits perfectly into my outdoor fire pit with a 36” inner diameter. It was crazy heavy to lift by myself up and over into the fire pit. Seems like it’s going to last very well. The box was beyond beat up and nearly destroyed but the product was fine. 5 stars for the fire grate, 2 stars for the shipping from “F—-X”.”

Helpful Report

Posted 2 years ago

“Great product, horrible directions”

Helpful Report

Posted 2 years ago

“Like it , well built and the cover is great. First fire pit like this so I was surprised by how much heat is directed straight up. I thought it would have a greater radiant effect from the metal”

Helpful Report

Posted 2 years ago

“The Titan 10" Kamado is better quality than I thought. The only issue with shipping was the deflector plate arrived broken. Other than that the grill is really nice.”

Helpful Report

Posted 2 years ago

“Relatively prompt delivery, but a little slow to initiate shipment. Grate packaging was falling apart and protective wrapping was basically non-existent. But grate was a good value and finish doesn't matter much once it's in a fireplace and logs and ash are all over it.”

Helpful Report

Posted 2 years ago

“The fire pit is great, the only problem was I ordered the 26” and got the 24”, I didn’t notice it until I already had a fire going in it.”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,786 reviews