Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We haven't put it together yet, but my order did come before Father's Day. Originally it wasn't slated until after. I was pleased with the speedy delivery.”

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Posted 9 months ago

“I ordered and received 4 arm chairs. They are solid and sturdy. They are fairly basic to assemble. However a little more information, and a few extra pegs would be helpful. They don't go in flush to the chair and will need to be cut/sanded down. I sent a chat question without an answer to date.”

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Posted 9 months ago

“Have yet to use the fire pot. Looks to be all good”

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Posted 11 months ago

“On time in great packaging great product”

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Posted 11 months ago

“The bench is nicely finished. no flaws in the teak wood or finish. The assembly was secure although I wish they would have been more explicit and detailed with the diagrams for assembly. All in all, it looks like a much more expensive bench that I was considering for twice the price. Satisfied with this purchase. Thank you.”

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Posted 11 months ago

“The grill appeared to have been in a plane crash, the box was extremely damaged with a mile of tape on it, the grill sides were bent, i was able to straighten them and i was surprized to have all the parts to assemble it once i did open the box. I like the grille, just could have reached me in much better condition.”

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Posted 11 months ago

“I received my order very fast. The products were great, however one item was missing two bolts, and the threads on several bolts that I did receive were mashed. So I had to buy replacement bolts at the hardware store for $11. Overall, I really liked the quality of the products.”

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Posted 11 months ago

“product is amazing. great quality. way better than crate & barrel, west elm, even RH. Well crafted and heavy. Delivery was delayed a good month, and the peice took some care assembling. would definitely buy more items from ash & ember.”

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Posted 1 year ago

“My first cook out was excellent The rotisserie preformed very well”

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Posted 1 year ago

“Was missing 2 screws. CS wanted me to find replacements on own and after 3 exchanges of no, replacements sent. Instructions do not have part # or number that should have been provided to check before putting together. Didn't know until put together as far as could with what was available.”

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Posted 1 year ago

“Beautiful and easy to put together . Would have given 5 stars but one of the screw openings was offset and the screw wouldn’t fit.”

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Posted 1 year ago

“Delivery was quick and product was packed well. No instructions came with product and your qr scann did not work. If the product would have an instruction manual you would have had a perfect score.”

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Posted 1 year ago

“The box in which product was shipped in was pretty much banged up. Fortunately the product appears to be in good shape. I have not had time or appropriate weather to unpack it!”

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Posted 1 year ago

“Received the wrong item but they were quick to remedy, overall satisfied.”

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Posted 1 year ago

“the glider bench is nice but it didn't come with all the screws and bolts. that's so frustrating. I had to get a handman to come and help because I didn't have what I needed and got confused.”

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Posted 1 year ago

“I ordered the 10” titan grill. This company was highly recommended from the carnivore support group that I am a part of, because I only eat meat, I was looking forward to receiving my new grill. As I was putting it together, I realized a part was missing and the lid was cracked on the inside. I was a little bit panicked because I knew there was no way I could box this heavy thing back up and send it back. I contacted Customer Service, and although it took a little longer than I would have expected for them to Respond, They eventually did and did not hesitate to take care of my issue. I can’t say I have any complaints about the way Customer Service handled my situation. I was relieved and grateful.”

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Posted 1 year ago

“The item was backordered, but I believe this vendor did a great job getting it out as soon as possible. One thing about the Santa Maria Grill is the griddle and grill are not easily interchangeable. I have contacted the manufacturer about supplying extra brackets so that I can switch them out. They’re not much help. Titan industries I believe”

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Posted 1 year ago

“I purchased 2 teak club chairs and 2 teak dining chairs with arms. The packages came well packed and in perfect condition. The chairs are all high quality with a very smooth sanded finish and even heavier than expected. Love them and would definitely buy more products from your company. The only problem I had was not being able to get most of the dowels fully in the holes and I was using a 3 lb heavy duty rubber mallet. Really my rating would 4.9 except for the dowels. If there is a trick to getting them in all the way- I suggest putting that info on the instructions.”

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Posted 1 year ago

“Ordered two units. Both arrived same time, however boxed differently. The unit boxed like it came from manufacturer contained the hardware package, assembled fine. The unit that was boxed differently did not have the hardware package and appeared to be used or a floor model. Scratched up with some rust. Contacted customer service and they reimbursed me for the hardware I purchased at store. Customer service was fine.”

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Posted 1 year ago

“I appreciate the experience but it would be great if you could ship your products with the manuel for assembly.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,786 reviews