Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.48

4.5 Rating 2,776 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Original shipment arrived broken. Replacement was on its way immediately. Thank you for everything!”

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Posted 3 months ago

“I got exactly what I expected and love everything I bought!”

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Posted 3 months ago

“The product, the Wagon Wheel fire grate, is covered with bright orange rust within weeks of first use. This clearly is due to poor quality since I have now read reviews online that say the exact same thing. Why do you continue to sell this product? Why do you not tell your customers that this will rust. This was an expensive grate. My 10 year old previous grate had no rust at all. I only replaced it because we built a bigger firepit.”

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Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Great product and quality. Elevated the backyard fire pit.”

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Posted 3 months ago

“Good Grate.”

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Posted 3 months ago

“First time customer of Ash and Ember but I'll be back. Sales people were very knowledgeable and product quality of the teak bar table we bought is outstanding.”

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Posted 3 months ago

“Not usually review posters but we ordered the 42” fire pit, and WOW. Beautiful piece and perfect fit. We were frustrated by our solo stove and its ability to actually keep you warm. This is perfect. Well done.”

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Posted 3 months ago

“Ash & Ember did a good job with my two items ordered.. Haven't used the firepit grate, but it looks like good quality materials and Ash & Ember was good to deal with.”

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Posted 3 months ago

“The teak chair arrived on time, beautifully packaged. The chair was easy to assemble. Well made teak chair, we love it!”

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Posted 3 months ago

“Amazing quality, easy assembly, and once assembled it's heavy and sturdy. Got an 8 foot table and 8 chairs. All of them look beautiful, nice wood grain, smooth sanded finish, and as comfortable as advertised. I had researched quite a bit before buying this set, and my research was proven correct. I would recommend Ash & Ember to everyone I know. And the icing on the cake...all this amazing quality came at the most reasonable prices I found on net. I'd give 6 stars (or 10) if I could. If you're wondering if you can trust this site and the reviews, 100% yes.”

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Posted 3 months ago

“Customer service excellent!!! Lounge chairs came in quickly.”

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Posted 3 months ago

“I ordered a teak bench and 2 scratch and Dent teak 20" planters. I received the bench and 1 planter and am very satisfied with both. I was not told upfront that only one scratch and Dent was available even though I ordered and paid for two. I inquired after only receiving one and was told that was the only one available and you didn't know when another would be available which is completely understandable. My payment has been refunded. If I had known only one was available at the time I ordered I would have ordered one at regular price so I would have gotten a pair as planned. I purchased two plastic inserts for two planters from another company to protect the teak. I went back on your site quickly to order another planter and it appeared the price had gone up from the time I originally purchased and I would now have a shipping charge that I wouldn't have had if I had received two with the first order. It is still in my cart as I try to figure out if I want to spend the additional money or get additional products from you to avoid the shipping charge.”

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Posted 3 months ago

“No where on the website does it say that the bench needs to be assembled. When it arrived - it came in pieces. When I inquired back to the company about this - they ignored me on three separately email occasions - where each time a standard “we will get with you” reply.” But they never did.”

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Posted 3 months ago

Hi. We apologize for the late response. Unfortunately, we don't provide assembly service at this time. We however have available manuals online that will help you to easily assemble our products. You may also reach out to our product team if you have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“I ordered a large planter box. It was easy to order on line. It came in a few days and was very carefully packed and in perfect condition. I love it. Thank you for a very pleasant experience.j”

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Posted 3 months ago

“Very nice product, heavy and very sturdy.”

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Posted 3 months ago

“This is a really well built unit. I'm enjoying learning to cook on it, fire control is fun!”

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Posted 3 months ago

“Lightning fast shipping and well packaged to prevent damage. Pit and support are stout and will last a long time. Love the design! Well thought out with minimal points for future failure from rust. Ember screen and poker not as stout as expected but certainly functional. Overall, purchase exceeded expectations.”

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Posted 3 months ago

“Just what I was looking for , well made and quick delivery .”

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Posted 3 months ago

“fast and efficient, kudos!”

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Posted 3 months ago

“Ash & Ember's website was easy to navigate. The welcome discount was great. Delivery on time. We love our table. We would order again.”

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Posted 3 months ago

Ash & Ember is rated 4.5 based on 2,776 reviews