Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

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English

“Easy transaction: shipping was on time and item was packaged to avoid damage in transit.”

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Posted 7 months ago

“Great service!”

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Posted 7 months ago

“Instructions were not the greatest”

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Posted 7 months ago

Hi. Thank you for your feedback. We apologize for any confusion with the instructions. We’re continuously working to improve our guidance materials, and your input is valuable in helping us enhance our products. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Easy purchase routine and the product arrived very quickly. Good experience!”

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Posted 7 months ago

“Excellent product and extremely fast delivery”

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Posted 7 months ago

“Very quick delivery and amazing product”

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Posted 7 months ago

“Looks great in my fire pit lots of compliments”

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Posted 7 months ago

“We just received our 42" Hemisphere Fire Pit and while it’s a little early in the season we have fired it up a couple times and absolutely love it!! We are looking to have a top made so we can use it as a table when we are not burning a fire.”

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Posted 7 months ago

“Took quite a long time to receive!”

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Posted 7 months ago

“Original shipment arrived broken. Replacement was on its way immediately. Thank you for everything!”

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Posted 7 months ago

“I got exactly what I expected and love everything I bought!”

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Posted 7 months ago

“The product, the Wagon Wheel fire grate, is covered with bright orange rust within weeks of first use. This clearly is due to poor quality since I have now read reviews online that say the exact same thing. Why do you continue to sell this product? Why do you not tell your customers that this will rust. This was an expensive grate. My 10 year old previous grate had no rust at all. I only replaced it because we built a bigger firepit.”

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Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Great product and quality. Elevated the backyard fire pit.”

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Posted 7 months ago

“Good Grate.”

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Posted 7 months ago

“First time customer of Ash and Ember but I'll be back. Sales people were very knowledgeable and product quality of the teak bar table we bought is outstanding.”

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Posted 7 months ago

“Not usually review posters but we ordered the 42” fire pit, and WOW. Beautiful piece and perfect fit. We were frustrated by our solo stove and its ability to actually keep you warm. This is perfect. Well done.”

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Posted 7 months ago

“Ash & Ember did a good job with my two items ordered.. Haven't used the firepit grate, but it looks like good quality materials and Ash & Ember was good to deal with.”

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Posted 7 months ago

“The teak chair arrived on time, beautifully packaged. The chair was easy to assemble. Well made teak chair, we love it!”

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Posted 7 months ago

“Amazing quality, easy assembly, and once assembled it's heavy and sturdy. Got an 8 foot table and 8 chairs. All of them look beautiful, nice wood grain, smooth sanded finish, and as comfortable as advertised. I had researched quite a bit before buying this set, and my research was proven correct. I would recommend Ash & Ember to everyone I know. And the icing on the cake...all this amazing quality came at the most reasonable prices I found on net. I'd give 6 stars (or 10) if I could. If you're wondering if you can trust this site and the reviews, 100% yes.”

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Posted 7 months ago

“Customer service excellent!!! Lounge chairs came in quickly.”

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Posted 7 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews