Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

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English

“Great item”

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Posted 8 months ago

“Beautiful table exactly as described. Fast shipping too.”

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Posted 8 months ago

“I was surprised (not in a good way) that the panter had a slated bottom necessitating several steps on outpart to remedy so it could hold large amount of soil.”

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Posted 8 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 8 months ago

“Customer service useless”

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Posted 8 months ago

Hi. We apologize for the confusion. There is no longer a need to register an item for warranty. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim using the link, https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“YOU AND YOUR PEOPLE ARE CLUELESS IDIOTS”

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Posted 8 months ago

Hi. We sincerely apologize if you did not receive your order. While our carriers make every effort to keep information current, we have limited control over these situations. I have reviewed your account and see that you have already spoken with one of our customer support specialists, who has processed a full refund for you. If you need any further assistance, please feel free to reach out to us at info@titanbrands.com.

Posted 8 months ago

“The item was broken and you are not replacing the item and not giving full credit to our credit card account. Instead you are offering to pay by venmo.”

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Posted 8 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Beautiful furniture, extremely well made. Makes our deck look beautiful.”

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Posted 8 months ago

“Customer service was a 10 - our order was lost in transit and we were very well taken care of and are so impressed with how well it was handled.”

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Posted 8 months ago

“This grill is high quality at a resonable price. It will suit the needs of our commercial campground very well.”

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Posted 8 months ago

“A great addition to our patio. A very well made chair.”

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Posted 8 months ago

“Very good product. Will buy again”

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Posted 8 months ago

“It’s perfect. Exactly what we needed. It’s very durable!”

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Posted 8 months ago

“The product came in perfect shape and was easy to assemble. I must say this sauna bench is quality!”

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Posted 8 months ago

“Pretty disappointed with the customer service and return policy. We purchased the grill with the base thinking we needed the extra attachment. We realized we don't need the base and the customer service representative said we'd have to return the whole grill. She tried to persuade me to sell it online somehwere else and it felt like it was an incovenience to return it. The base was an additional $80 but the return of the base was only a $20 value but even then I have to return the entire grill. Feels like customer service and the return policy want me to go away and not trying to help me out with a simple request. I understand I have to pay for shipping and a restocking fee.”

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Posted 8 months ago

Hi. We apologize for the inconvenience. Since you purchased a set/kit, our policy requires that the entire set be returned if you wish to return any part of it. You can review our return policy here: https://ashandemberoutdoors.com/pages/return-policy. If you need further assistance, please contact us at info@titanbrands.com.

Posted 8 months ago

“Ordered teak steps and despite showing a back order arrived within a week. Better yet the product exceed expectations. Extremely well built.”

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Posted 8 months ago

“Uncomplicated ordering and quick delivery”

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Posted 8 months ago

“I absolutely love my Kamado teak wood bbq table! The teak wool is A* quality and build with glue and dowels very sturdy. The shipping box it came in was very sturdy and arrived in perfect condition, I adapted it to fit my 22inch charcoal Weber kettle grill. I highly recommend this product.”

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Posted 8 months ago

“Product is well made and sits on my Weber perfectly.”

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Posted 8 months ago

“10 characters”

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Posted 8 months ago

“Heavy duty and worth the money. Cheapest price found and love it!”

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Posted 8 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews