Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.48

4.5 Rating 2,776 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A great addition to our patio. A very well made chair.”

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Posted 4 months ago

“Very good product. Will buy again”

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Posted 4 months ago

“It’s perfect. Exactly what we needed. It’s very durable!”

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Posted 4 months ago

“The product came in perfect shape and was easy to assemble. I must say this sauna bench is quality!”

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Posted 4 months ago

“Pretty disappointed with the customer service and return policy. We purchased the grill with the base thinking we needed the extra attachment. We realized we don't need the base and the customer service representative said we'd have to return the whole grill. She tried to persuade me to sell it online somehwere else and it felt like it was an incovenience to return it. The base was an additional $80 but the return of the base was only a $20 value but even then I have to return the entire grill. Feels like customer service and the return policy want me to go away and not trying to help me out with a simple request. I understand I have to pay for shipping and a restocking fee.”

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Posted 4 months ago

Hi. We apologize for the inconvenience. Since you purchased a set/kit, our policy requires that the entire set be returned if you wish to return any part of it. You can review our return policy here: https://ashandemberoutdoors.com/pages/return-policy. If you need further assistance, please contact us at info@titanbrands.com.

Posted 4 months ago

“Ordered teak steps and despite showing a back order arrived within a week. Better yet the product exceed expectations. Extremely well built.”

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Posted 4 months ago

“Uncomplicated ordering and quick delivery”

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Posted 4 months ago

“I absolutely love my Kamado teak wood bbq table! The teak wool is A* quality and build with glue and dowels very sturdy. The shipping box it came in was very sturdy and arrived in perfect condition, I adapted it to fit my 22inch charcoal Weber kettle grill. I highly recommend this product.”

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Posted 4 months ago

“Product is well made and sits on my Weber perfectly.”

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Posted 4 months ago

“10 characters”

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Posted 4 months ago

“Heavy duty and worth the money. Cheapest price found and love it!”

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Posted 4 months ago

“Our grill came quickly, set up easily and we are loving it!!”

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Posted 4 months ago

“I don’t feel like writing anything!”

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Posted 4 months ago

“Quick easy transaction. Excellent product”

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Posted 4 months ago

“First rate grilling gear. Works good.”

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Posted 4 months ago

“We love these rocking chairs!”

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Posted 4 months ago

“Highly recommend!!!”

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Posted 4 months ago

“The box arrived in terrible shape but more importantly, these are the worst assembly instructions I have ever seen and to make it worse, none of the holes line up with the threads. Been beating my head against a wall for two hours.”

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Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“Everything went smoothly from start to finish, and we are very happy with the product.”

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Posted 4 months ago

“Great looking product!”

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Posted 4 months ago

Ash & Ember is rated 4.5 based on 2,776 reviews