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Ash & Ember Reviews

4.5 Rating 2,786 Reviews
86 %
of reviewers recommend Ash & Ember
Company Reviews Product Reviews
2,875
 Metrics Info
4.5
Based on 2,786 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Ash & Ember Reviews
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Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
John K
Verified Buyer
“I purchased two products, a teak rocker and a teak bench. Both seem to be of good quality - nice thick wood, well sanded, and consistent in appearance. They each required some assembly, which is fine. The method of assembly involves hammering wooden pegs (supplied) into pre-drilled holes to join the pieces. Unfortunately, the holes did not always line up well and were very tight, so a number of the pegs broke when I tried to drive them into the holes. I had to remove the broken pegs by drilling a small hole, inserting a screw part way, and then pulling on the screw to remove the broken peg. I then had to re-drill the pre-drilled holes so that the two pieces could then receive a joining peg, using a small amount of lubricant to help the peg go into the hole. Because I was only originally supplied with the bare minimum number of pegs, I had to purchase more pegs from Home Depot. They worked, but are not as good a color match as the originally supplied pegs. All in all, I am satisfied with the result, but it was a lot of work.”
Helpful Report
Posted 9 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 9 months ago
Todd B
Verified Buyer
“The santa maria grill has met all my expectations and even exceed some. It was very easy to assemble and get working.”
Helpful Report
Posted 9 months ago
Richard B
Verified Buyer
“Box arrived with NO instructions Quality looks good Have not cooked on it yet”
Helpful Report
Posted 9 months ago
Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25807709&c=3642276&h=fR0Pm_ao49ZQ8rrBxR-A5w4DNaiisPkWUKPDFa2fU1aJtyka&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.
Posted 9 months ago
Chad B
Verified Buyer
“Very good quality, shipping was seem less! Would buy from Ash & Ember again.”
Helpful Report
Posted 9 months ago
Samuel B
Verified Buyer
“This grill is commercial quality. Period. Made of 10 gauge steel. I’m only giving it 4 out of 5 stars because the holes in the grease tray were not tapped for the mounting screws and I had to tap them myself.”
Helpful Report
Posted 9 months ago
Joseph N
Verified Buyer
“Tracking number didn’t work and email updates were inaccurate. When I called, the service lady wasn’t very helpful. She just said it was shipped but had no real answers as to the emails and tracking number. Product was terrific (Santa Maria Grill). There was a broken brick, I assume it happened during shipping and it would be better if it came with a cover.”
Helpful Report
Posted 9 months ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Posted 9 months ago
Martha S
Verified Buyer
“Everything I ordered arrived in a timely manner. One thing I purchased was the Big Green Egg teakwood table. It was easy to assemble and keeps my grill space looking good.”
Helpful Report
Posted 9 months ago
Peter P
Verified Buyer
“Well made solid chairs”
Helpful Report
Posted 9 months ago
Mike W
Verified Buyer
“Better than expected, highly recommend!”
Helpful Report
Posted 9 months ago
Colleen M
Verified Buyer
“Excellent shipping, perfect packing, and a wonderful product. So VERY happy with our purchase!”
Helpful Report
Posted 9 months ago
Christy B
Verified Buyer
“Was pleasantly surprised how quickly the table arrived to our somewhat remote little cabin! The table was easy to assemble and superior quality. Definitely be back to shop again soon!”
Helpful Report
Posted 9 months ago
Richard R
Verified Buyer
“The lid that I ordered was amasing and was delivered quickly”
Helpful Report
Posted 9 months ago
Pamela M
Verified Buyer
“Support and delivery was fast. Thanks for my product that looks perfectly in my yard. Good Quality and costumer service is superb.”
Helpful Report
Posted 9 months ago
Julia W
Verified Buyer
“Very happy with the table we ordered. I was searching for a round large foldable table and finally found one. The table shipped right away and arrived in great condition. All for a great price!”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“got the replacements thank you”
Helpful Report
Posted 9 months ago
Hello, please accept our sincere apologies if your replacement order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the order was delivered on 07/09/2024. If you have any concerns, please email us at info@titanbrands.com.
Posted 9 months ago
Rick K
Verified Buyer
“The product is beautiful and excellent. However, the manufacturing process was flawed. Some holes didn't line up, requiring drilling new, larger holes. Also, the seat was slightly larger (about 1/8") in one corner and wouldn't sit flush. Thus, I had to file it down. Fortunately, it was in a back corner and not exposed. Once complete, the bench is very nice, but the inaccuracies were disappointing. I hope somebody reads this at Ash & Ember.”
Helpful Report
Posted 9 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 9 months ago
Nicole S
Verified Buyer
“Perfect. Fireplace is amazingly well made, easy peasy ordering and prompt shipping. You will have zero regrets!”
Helpful Report
Posted 9 months ago
Rebecca B
Verified Buyer
“A seamless transaction. Even though my chairs were on back order, I was communicated with every step of the way and they arrived right on time. Beautiful furniture and a great experience”
Helpful Report
Posted 9 months ago
Suzanne F
Verified Buyer
“The quality of the grade A teak wood is excellent. The quality of the manufacturing leaves a lot to be desired. I’ve bought 3 pieces from them and there have been assembly issues with every one. Holes / slots not aligned, counter sink hole on the wrong side, pegs won’t go all the way in and/or break. I was disappointed this chair did not used the same brass hardware as the other pieces I have. It uses wood pegs. The pegs were an issue with this chair. Holes did not align perfectly so pegs would not go all the way in. Some broke. It’s annoying but sending it back would be difficult and I can begrudgingly work around the issues”
Helpful Report
Posted 9 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 9 months ago
Mary F
Verified Buyer
“Beautiful quality construction - heavy duty and easy to assemble. Very good value. The chairs were well packed for shipping.”
Helpful Report
Posted 9 months ago
Ash & Ember is rated 4.5 based on 2,786 reviews
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