Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The benches are fabulous! Great quality and quick delivery. I'll definitely be a repeat customer.”

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Posted 10 months ago

“Great quality product and quick delivery.”

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Posted 10 months ago

“I received my gazebo about 14 days ago. The packaging was partly open but until I got it home I didn't realize I was missing important hardware and could not assemble it. Contacted company and exchanged about 8 emails with separate party that insured the shipment but still no positive response back regarding a resolution.”

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Posted 10 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit and some parts are missing. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Works really great my husband loves how he can cook chicken and not burn it.”

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Posted 10 months ago

“Quality craftsmanship for affordable cost.”

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Posted 10 months ago

“So far pleased with product. Rated 3 because of delivery delay.”

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Posted 10 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 10 months ago

“Great products! We have really enjoyed our deck funiture. Well constructed and beautiful! Thank you so much!”

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Posted 10 months ago

“Excellent quality, easy assembly, beautiful and very sturdy”

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Posted 10 months ago

“Excellent customer service”

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Posted 10 months ago

“I asked to exchange a fire pit for a larger model before the smaller model had shipped. Ash charged me for both. This was 3 weeks ago and they still have not refunded me for the smaller fire pit -- for no reason, as far as I can tell. There has been zero communication, and it's not an item that was ever delivered to my house in the first place. Based on the excellent pre-sale customer serfvice, I had expected more follow-through. Or at least *some*.”

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Posted 10 months ago

Hi, we apologize for the delay on the refund. Upon checking, the refund was issued on 06/04/2024 and should reflect on your account in 7-10 business days. Please note: Our refunds are posted in your account to the original date of the order. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“A+ great service”

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Posted 10 months ago

“Product is as described well made fit my pit perfect.”

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Posted 10 months ago

“Great product, love it suggested to friends”

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Posted 10 months ago

“MAGNIFICENT! This bench is quality built, easy to assemble and made to last. I treated myself to it because I’ve dreamt of having a Lutyens bench for nearly 30 years. My husband is a woodworker but we’ve always had other projects and things to do and the bench ended up on the back burner . Not only is this a wonderful bench, but it’s also made of wonderful teak that will last. The delivery was incredibly fast as well. I highly recommend this company and especially my dream bench.”

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Posted 10 months ago

“The table came completely broken. I did order from the scratch and dent section, but I don't think you should be selling furniture that's actually broken. Your customer service reps were very kind and helpful, but they only offered to reimburse me for $97 out of the $240 I spent on the table, which is a little steep for a broken table. I would have preferred a new table, but that wasn't an option. Otherwise, I do love the look and quality of the table (had it not been broken).”

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Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Great customer service! Solid grill. Better than expected. I’ll def look to see what else I can buy from yall. Thank you”

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Posted 10 months ago

“Very happy, great quality, easy to assemble!”

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Posted 10 months ago

“Item took very long to receive. Company was responsive once I reached out about where my item was, explained it was out of stock and would be there by a certain date. I eventually received item and it works.”

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Posted 10 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 10 months ago

“This Santa Maria grill top, add on, works really well. Have used it a few times, on top of my old weber kettle.”

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Posted 10 months ago

“fast shipping, great product”

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Posted 10 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews