“This site is too obvious a trap where you need to do a lot of effort to get your (automatically started) subscription canceled. I saw it while signing in but can imagine it is overlooked by many who will pay $39 per month until they find how to cancel the subscription.”
Hello Patrick,
Thank you for your feedback. We’re sorry to hear that you found the subscription cancellation process challenging. To cancel your subscription, please use the following link: https://appnebula.co/cancel-subscription. But we are able to see that our support team have already cancelled your subscription. Please check your email for more details.
If you have any issues or need further assistance, please reach out to our support team at nebula.support@nebulahoroscope.com. They are always ready to help.
Thank you for your understanding.
Best regards, Nebula Team
“The app and site use deceptive marketing practices to sign you up for some kind of subscription without your authorization. It should be illegal. I was able to resolve it after numerous emails, but had to waste a lot of time to figure out what happened and how to get it fixed.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund and your subscription was cancelled right away. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
“I had a couple charges that I did not think I purchased and I addressed it and it was immediately resolved and money was back in my account immediately. Most companies on social platforms make a mistake and you can't even get hold of them let alone ever get your money refunded. I am super impressed!”
“my satisfaction comes from the fact that they solved my problem with great kindness by meeting me. I subscribed by mistake and immediately it was canceled and my money returned. it could have been an unpleasant inconvenience.”
“I did a free trial and didn't want to purchase after but couldn't figure out how to cancel the subscription cause it wouldn't work for me on the site. So needless to say I was charged. And with past experience with other companies I've been told I'd just have to take the loss. They went above and beyond to help me get a refund instead of making me keep the subscription. Thank you, very much appreciated!”
“First they charged me for a subscription that I didn't sign up for or want but when I got in touch with customer support they gave me a refund promptly.. of course it will be five days before I see it back in my bank account but they did it”
“I did a free trial and didn't want to purchase after but couldn't figure out how to cancel the subscription cause it wouldn't work for me on the site. So needless to say I was charged. I want to end this subscription because it will not help for me and it cost too much.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see your subscription was cancelled right away. Please check your email for details.
Additionally, we have initiated a full refund for you. Please note that it can take up to 10 days for the bank to process it. If you will not receive it, please let us know at nebula.support@nebulahoroscope.com
Thank you for bringing this to our attention and understanding.
Best regards, Nebula Team
“I did a free trial and didn't want to purchase after but couldn't figure out how to cancel the subscription cause it wouldn't work for me on the site. So needless to say I was charged. And with past experience with other companies I've been told I'd just have to take the loss. They went above and beyond to help me get a refund instead of making me keep the subscription. Thank you, very much appreciated!”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your subscription in our system. We have provided with the full refund of your 3 transactions. Please note that it can take up to 10 days for the bank to process it. If you will not receive your money, please let us know at nebula.support@nebulahoroscope.com. We are here to help.
Best regards, Nebula Team
