“I recently had the pleasure of experiencing Great customer support from Nebula. I encountered an issue about my card being overcharged and I reached out to their support team seeking assistance. From the moment I initiated contact, I was met with prompt responses.
The support representative, Luc displayed exceptional professionalism and empathy throughout our interaction.
What truly impressed me was the seamless and hassle-free process of obtaining the refund. He truly prioritized customer satisfaction above all else, and it showed in the swift resolution of my issue.
Thanks to Nebula’s dedication to customer support excellence, I not only received a refund promptly but also felt valued as a customer. I highly recommend Nebula to everyone.
Thanks again to Luc.”
“STELLAR Customer Service, as follows:
On a late(er) SUNDAY evening, I received a notification on my phone regarding a charge to my PayPal account that after seeing, I felt was inaccurate, unauthorized, and questionably fraudulent.
Backstory: One-month prior, I ordered from this site (‘Nebula.” believing it was a ‘single’ one-time purchase and splurge) for my entertainment.
Further examining my PayPal account and associated email account details, I called the contact number listed (finding in print, it was out of country— i.e., “Cyprus”, time zone differences, etc.). Being somewhat alarmed, I additionally sent an immediate “Refund Request & Cancel further service” email to the site’s Support email address found on the PayPal transaction info.
To my AMAZEMENT—within a short span (15-minutes…maybe)—I received acknowledgment from “Matt” in Customer Service, whom to my chagrin, enlightened me that I did misunderstand the original purchase terms. Somehow, I did misinterpret the ‘automatic monthly charge’ fine print.
Regardless of my faux pas, I sing their praises as indicated in the immediate email response to my request, Matt assured me all parties agreeable, that my request is approved, thus mitigated. I am one thankful, appreciative, customer.
My gratitude to all parties involved. My blood pressure has returned to a normal reading. Thank you.”
“The support is extremely helpful - they resolved my question in a blink of eye. I appreciate your customer-centric approach and attitude towards clients! Thank you!”
“The customer service at Nebula is the best customer service I’ve ever dealt with. They go above and beyond and always find a solution that fits. The agents themselves are really genuine and empathetic and I’ve honestly not dealt with such great customer service before. Your issue always gets resolved in a way that makes you feel valued as a customer and a human being.”
“The reading was spot on!!! She didnt miss a beat!! I didnt have to give her any information upfront. She just went right into it!! Amazing and accurate.”
