“STELLAR Customer Service, as follows:
On a late(er) SUNDAY evening, I received a notification on my phone regarding a charge to my PayPal account that after seeing, I felt was inaccurate, unauthorized, and questionably fraudulent.
Backstory: One-month prior, I ordered from this site (‘Nebula.” believing it was a ‘single’ one-time purchase and splurge) for my entertainment.
Further examining my PayPal account and associated email account details, I called the contact number listed (finding in print, it was out of country— i.e., “Cyprus”, time zone differences, etc.). Being somewhat alarmed, I additionally sent an immediate “Refund Request & Cancel further service” email to the site’s Support email address found on the PayPal transaction info.
To my AMAZEMENT—within a short span (15-minutes…maybe)—I received acknowledgment from “Matt” in Customer Service, whom to my chagrin, enlightened me that I did misunderstand the original purchase terms. Somehow, I did misinterpret the ‘automatic monthly charge’ fine print.
Regardless of my faux pas, I sing their praises as indicated in the immediate email response to my request, Matt assured me all parties agreeable, that my request is approved, thus mitigated. I am one thankful, appreciative, customer.
My gratitude to all parties involved. My blood pressure has returned to a normal reading. Thank you.”
“The support is extremely helpful - they resolved my question in a blink of eye. I appreciate your customer-centric approach and attitude towards clients! Thank you!”
“The customer service at Nebula is the best customer service I’ve ever dealt with. They go above and beyond and always find a solution that fits. The agents themselves are really genuine and empathetic and I’ve honestly not dealt with such great customer service before. Your issue always gets resolved in a way that makes you feel valued as a customer and a human being.”
“The reading was spot on!!! She didnt miss a beat!! I didnt have to give her any information upfront. She just went right into it!! Amazing and accurate.”
