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Asos Reviews

3.1 Rating 2,106 Reviews
52 %
of reviewers recommend Asos
3.1
Based on 2,106 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Asos 1 star review on 3rd May 2024
FK / Asos Ordernumber: 907310320
Asos 1 star review on 31st October 2023
Anonymous
Asos 1 star review on 9th June 2023
Anonymous
Asos 1 star review on 13th April 2023
Jonathan F
Asos 1 star review on 13th April 2023
Jonathan F
Asos 1 star review on 3rd February 2023
Anonymous
Asos 1 star review on 28th October 2022
Anonymous
44
Anonymous
Anonymous  // 01/01/2019
Couldn't ask for better service. The return procedure is so easy I just buy the same item in two sizes so I know I'll be happy with what I've bought!
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Posted 9 years ago
The best e commercial web site ever and their products amazing as its price.
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Posted 9 years ago
I thought ASOS whole service was great!
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Posted 11 years ago
Thank you ASOS for some great new pieces yet again!
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Posted 11 years ago
fsdgdfgs sg
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Posted 11 years ago
I'm rally impressed with the customer service at ASOS, the way they handled my missing order!
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Posted 11 years ago
Massive shoutout to ASOS and their customer care service! Very helpful greatservice
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Posted 11 years ago
Outstanding customer service yet again from ASOS
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Posted 11 years ago
I'm rally impressed with the customer service at ASOS, the way they handled my missing order!
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Posted 11 years ago
I'm really impressed with the level customer service and prices ASOS offer. They are a great online retailer.
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Posted 11 years ago
Massive Big UP to ASOS and their customer care service! Very helpful.
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Posted 11 years ago
ASOS Great to see a good solid customer service team in action! Thank you!!
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Posted 11 years ago
thanks so much - you guys are always so good at customer service :)
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Posted 11 years ago
done! :). Thanks in advance for your help!! (Asos customer service is always so awesome!)
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Posted 11 years ago
Absolutely fantastic service from ASOS - lovely customer care staff and lovely products as well
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Posted 11 years ago
big shouts to ASOS customer service. the absolute best in the game. THANK YOU!!!!
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Posted 11 years ago
such lovely people working for the ASOS customer service team! really polite and helpful. impressed
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Posted 11 years ago
probably has the best customer service I have come accross.
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Posted 11 years ago
Wow credit where it's due, just had a rare example of amazing customer service from a company. ASOS very fantastic service - thanks!!
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Posted 11 years ago
such lovely people working for the ASOS customer service team! really polite and helpful. impressed
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Posted 11 years ago
Asos is rated 3.1 based on 2,106 reviews