Asos Reviews

Name: Asos
Rating: 3.07

3.1 Rating 2,106 Reviews

52 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

care@asos.com

Write Your review

Tell us how Asos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FK / Asos Ordernumber: 907310320

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices. Great products. If I have any issues, they take care of it right away. I would use it in the future.”

Helpful Report

Posted 2 years ago

“Customer service is top notch! I will be coming back as a customer due to a wonderful experience. It`s wonderful experience”

Helpful Report

Posted 2 years ago

“Easy to use website, your store had exactly what I wanted in my chosen colour and style, at the best price! Fast delivery too. Thank you.”

Helpful Report

Posted 2 years ago

“Great website, it was easy to find what I was looking for and to negotiate around the site. Slick, professional and does what it says.”

Helpful Report

Posted 2 years ago

“Excellent communication and very quick delivery. I am delighted with my purchase. The goods delivered were on time and to the exact description.”

Helpful Report

Posted 2 years ago

“Highly recommend. Designer product came brilliantly packaged and excellent service delivery was on time and friendly.”

Helpful Report

Posted 2 years ago

“The Service was great and seamless. Although not the fastest delivery, but considered above average.”

Helpful Report

Posted 2 years ago

“All very good. The price was right. The product was correct and delivered on time. Would recommend this company.”

Helpful Report

Posted 2 years ago

“Wow. This is hands down the most unbelievably poor excuse for good business practice I have ever in my life come across. I have already spent hours, days, trying to get my money back from a friend's birthday gift card voucher so unless this experience truly was as unbelievable as it has been, I truly wouldn't be able to bear any more time spent on this, but people should really know. I spent hours looking through maternity clothes on the site after my friend gifted (cursed) me with money toward ASOS. Because everything is moved from your cart to your saved items after just 1 hour of shopping, I spent enough time just transferring things back over once finally finished and felt rushed into ordering and stressed the entire time. It was $350 and meant for ever0-changing maternity body clothes, so please understand how it could take a bit longer than usual. I finally placed the order, with express 2-day paid shipping so it would arrive prior to my leaving for vacation a week later. Then, 24 hours later, I receive an email from ASOS saying that my order has been spontaneously canceled due to "suspicious account details". Hmmm.... Now what oh earth would be suspicious about an account which had confirmed email and phone number, an address under my name, and a less than 1 month old gift card covering the entire amount?? It was at this point I discovered that there is next to ZERO customer service. No phone, no email, the only option for you when a company like ASOS has straight up stolen your entire gift card is to chat with people who will readily admit they can do absolutely nothing to help you with your order. Its a call center, but not even because there is no one you can actually speak to whatsoever. Instead they will tell you that they have "escalated" your issue to a department which will be able to explain what happened to you via an email which you won't even be able to respond to. After 3-4 separate chats on separate occasions, days without hearing back from this mysterious and absolutely useless department which essentially investigates itself to find out why it did this kind of thing to you, not ever even one hearing back from a supervisor which I asked to speak to several times; I finally get an email saying that they have unblocked my account and I can go ahead and keep shopping now! No answers as to why this happened, no refund for the express shipping making the arrival date days prior to even getting a response back from customer service, and the best part.. No way to even reposed to the email as it's a no-reply. So now here I am, with less money on the voucher than before and absolutely no interest in ever ordering from or dealing with ASOS again and no way to cancel the charge for the purchase of the gift card because they have now a week plater decided to go ahead and put money back onto the card that I never want to use or see ever again. Half the items I wanted to order originally, now gone. A very very thoughtful and generous gift from a close friend that was completely destroyed by the stress and lack of service caused by ASOS customer and quality care. I reiterate, not ONLY, was I not offered even an explanation, no offer to make up for this ridiculous fiasco, no voucher, but get this; not even all of the money BACK spent in the first place for an order that I have had to move to the cart 15 times, order 3 times, and " chat" with useless help about a number of times. Absolutely no recourse whatsoever. A blocked account for 5 days to not even be able to access the order or history of it. I can't stress enough the ridiculousness of this "company" all I can say is that it's primarily a scam if you let them get away with it and this company should not be in business.”

Helpful Report

Posted 2 years ago

“Great customer service and excellent quality of products. We are always so happy with everything we order from this company.”

Helpful Report

Posted 2 years ago

“Customer service was awesome and so helpful. The product turned out better than I had hoped! I'll be using this shop again!”

Helpful Report

Posted 2 years ago

“I'm a new Asos customer and was delighted with the great prices of the products. I purchased a Premier membership with a next-day delivery option. On 11-10-2022 I made 5 orders and my account was blocked as suspicious. I can no longer use it and I cannot even return previously received unsuitable garments. I spent a lot of money on Asos goods during the week and was charged accordingly, so I am surprised that instead of giving me, as a valuable customer, an extra discount, this company has punished me by blocking my account. I used my bank (which I have been with for 12 years) payment card. Customer service is useless. I have to spend 40 minutes and they are like robots telling me to be patient and wait. No additional details are given. There is also no specific reason why the account has been blocked; or why my bank account has been debited for goods that I have not received as they have been cancelled... According to the company’s policy, I should receive my items the next day as a Premier member. Asos cannot be trusted. Below is a quote from a conversation with a customer service representative: "ASOS [16:51:02] I checked the details and didn't find any reason listed here for the account blocked. [16:51:52] The account get blocked for many reason, when customer found doing suspicious activity, payment method not used correctly. ASOS [16:52:03] However, non of the issue is mentioned here." This morning, one of the customer representatives texted me that my account has been blocked for account security reasons. Does this mean that customer data is easily accessible to fraudsters?! The service is terrible and the response from the technical team takes forever. Needless to say, this is an infringement of consumer rights. I have never had such a terrible experience before. My account never was blocked by unprofessional staff like at Asos. Extremely disappointed.”

Helpful Report

Posted 2 years ago

“I was able to get the quality and comfort we all wanted for a great price! 100% recommend!!!! I will say that the entire process was flawless!”

Helpful Report

Posted 2 years ago

“I ordered shoes for 50€ and never got the order delivered but instead it’s on “ order cannot be fulfilled status. Contacted customer care via chat which is the only option of contact and they wrote I must wait ten working days for my order. It’s been over two months and still no refund. I will not recommend it . They are a scam and the chat is with a bot.”

Helpful Report

Posted 2 years ago

“Order number: 732299274 So I shopped on 11/05/2022. They left it near the bins and attached a photo calling it my secure place even though I know nothing about it. I don’t receive the package. I report to Asos who agree that they will refund me. I have been emailing them since and every time a new person responds to the email about a week or two later and says some irrelevant stuff and won’t make a refund. They’ve emailed me a discount code now which I have refused and Kelsey who thinks it’s a good idea to tell me to take it. So a five month wait for a refund and insulting discount code. Basically Asos philosophy is: We’ll mess you about and then offer you a discount code and force you to shop i within seven days so we can make more money from you. The customer services are a bunch of idiots.”

Helpful Report

Posted 2 years ago

“Delivered my item to the wrong address so I got in touch with customer services. They said I would hear back within 48h but a week later and still nothing. Contacted them again and asked them to resend my item but they told me it was out of stock and issued a refund. Looked online to see it was clearly available so contacted them again to be faced with a stroppy response about how stock levels change. Finally said they would give me a discount code to purchase it again. TERRIBLE customer service, will not order from them again.”

Helpful Report

Posted 2 years ago

“Terrible company practices Recently had a few items not turn up in clearly resealed bag, reported to CS they are all fine and will refund etc. Then two days later get an email stating they have banned my account and will not refund the money for the stolen items during delivery. No reasoning! how they treat a customer of over 10 years, never had issues before. Just hope you don't have an item lost or stolen during delivery. They will banned you for life and not refund you for reporting to them.”

Helpful Report

Posted 2 years ago

“I'm a frequent online shopper, It was first time I tried ASOS and shipping to UAE. They delivered wrong order and the order received was off lesser price with wrong trouser design. It seems to be a scam as I just lost shipping charges which is about 70% of the order value. Perhaps the company is just collecting shipping charges and making money by delivering wrong orders. Very displeased and lost fate in UK apparel companies now. Never again.”

Helpful Report

Posted 2 years ago

“Quick shipping and beautiful packaging. hank you for the most pleasant online shopping experience.”

Helpful Report

Posted 2 years ago

“Exceptional service even from an online experience. Great selection of must have items, and they have fast shipping. I will definitely be a repeat customer.”

Helpful Report

Posted 2 years ago

Asos is rated 3.1 based on 2,106 reviews