Asos Reviews

Name: Asos
Rating: 3.05

3.1 Rating 2,126 Reviews

51 %

of reviewers recommend Asos

Company Reviews

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Metrics

3.1

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

care@asos.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“in this store you can find anything, a large selection of quality and stylish things, I am happy with my purchases”

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Posted 3 years ago

“good store, great selection, quality and stylish clothes. I am satisfied with the purchases I recommend this store”

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Posted 3 years ago

“good store, good choice, good quality, excellent service and fast delivery, thank you I am satisfied with your purchase will buy more”

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Posted 3 years ago

“high quality service, great customer service. and all clothes are of good quality, delivery is fast as stated”

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Posted 3 years ago

“I couldn't pass by this store, the website is easy to use, the choice is large and the quality matches the price”

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Posted 3 years ago

“Worst customer service ever, I did not receive my parcel at all and this was due to be delivered before Christmas. Still have not heard anything. Do not buy from them!”

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Posted 3 years ago

“I want to recommend this store, there is always a good and large selection of quality and stylish clothes”

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Posted 3 years ago

“I have ordered some jacket from asos and they send me another one. I'm writing now them and they tald me I have to pay some extra money to return this jacket and to get back my money(only jacket price). then, i have to make new order to buy that first ordered jacket. I dont have garanty that in this case my jacket will be the same. oh, also, i have to pay more money for this jacket, becous now it is more expencive then during my first order. Do you think that this is corect ?”

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Posted 3 years ago

“I love this store, there is always a huge selection of high-quality and stylish clothes and the prices are very reasonable, by the way, I like to buy in this store”

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Posted 3 years ago

“great clothing store with great merchandise and a great selection, affordable prices and fast shipping, thanks for the great service”

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Posted 3 years ago

“excellent clothing store of good quality at reasonable prices, I also want to note the good service in this store”

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Posted 3 years ago

“I recommend this store, excellent quality clothes at affordable prices, excellent service, easy to use website”

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Posted 3 years ago

“I was an avid buyer from Asos. The service has been horrible for the past 2 months. It takes at least 20 minutes to reach customer service and 20 minutes more to solve a small issue. Services such as returns that initially should be automated considering you are in e-commerce company are not!! I have ordered return for an item 3 times and no response I have returned a few items and recieved my money back after 2 months and 3 contacts with customer service. It is honestly a shame”

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Posted 3 years ago

“perfect quality customer service, excellent customer service, everything is top notch, clothes quality is good, delivery is fast”

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Posted 3 years ago

“nice store, great service, top notch staff, great selection of clothes, very affordable prices, fast delivery”

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Posted 3 years ago

“I like the service in this online store, everything is at the highest level, the price matches the quality, the clothes are stylish and beautiful”

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Posted 3 years ago

“The customer service is really bad especially the chat room , they tend to reply with the same template or scripted replies and I don’t feel like I’m being serviced. I have been given two different reasons on the parcel not being delivered to the same location that I have ordered with the same courier service before… the customer service only asked me to reorder and to message the courier directly, I wonder if that is the consumer’s job? Only pushing the responsibility to the customer rather than checking on their backend , I have collected the evidence regarding this situation and I hope someone in @asos #asos can contact me . They never even offered to investigate just asking me to leave the chat without providing a valid solution. I read the terms and conditions, checked the tracking status and have been surprised twice that my items were refunded without my consent. They told me I did not pay custom fees when clearly I could see on the tracking the parcel hasn’t even been sent to the airport for me to be able to pay any sort of fees… it is an unacceptable behaviour and unprofessional for this type of customer service treatment, I urge Asos to please take serious action”

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Posted 3 years ago

“interesting store, a huge selection of quality and stylish things, reasonable prices, fast delivery”

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Posted 3 years ago

“My account was hacked and when I disputed the charge Asos refunded me a partial refund for merch I NEVER Received. They actually have the merchandise BACK as proof from shipping states it was returned to seller and they are trying to charge me half the price. Shame on you Asos !!!”

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Posted 3 years ago

“Firstly, the positive reviews on this platform for ASOS are staff members having to do this as part of their daily tasks. ASOS was once a great shopping experience but in the past 5 years has deteriorated. So much so their Chief Executive Darrell Mercier who has been with ASOS for over 5 years has resigned. The operational service is extremely poor. I agree with the unsatisfied customers, the clothing is ok but the customer service is terrible. ASOS, shame on you. It is a case of too much too soon in terms of expansion. Any there other business coming up on your coat tail, so ASOS Watch out, and tighten up your ship.”

Helpful Report

Posted 3 years ago

Asos is rated 3.1 based on 2,126 reviews