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Asos Reviews

3.1 Rating 2,106 Reviews
52 %
of reviewers recommend Asos
3.1
Based on 2,106 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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care@asos.com

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Asos 1 star review on 3rd May 2024
FK / Asos Ordernumber: 907310320
Asos 1 star review on 31st October 2023
Anonymous
Asos 1 star review on 9th June 2023
Anonymous
Asos 1 star review on 13th April 2023
Jonathan F
Asos 1 star review on 13th April 2023
Jonathan F
Asos 1 star review on 3rd February 2023
Anonymous
Asos 1 star review on 28th October 2022
Anonymous
44
Anonymous
Anonymous  // 01/01/2019
ASOS are an amazing company and has excellent customer service! Their next day delivery is always on point and their variety of fashion is incredible. My favourite online retail shop for clothes!
Helpful Report
Posted 7 years ago
the website is so easy to use plus the delivery and returns are very prompt
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Posted 7 years ago
Very good fast delivery and quality boots
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Posted 7 years ago
Great choice of cool clothes and in big sizes too, not just for the skinny girls, and wonderful service such as free delivery and returns, even from abroad. Very much a go-to web shop!
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Posted 7 years ago
I bought a fab designer scarf at a great price and had it shipped to France. It arrived within the time frame. Very happy.
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Posted 7 years ago
HORRIBLE!!!! NEVER order from them. their customer service is the worst and they will never send stuff or forget to send it and u have to contact them on your own or they will take your money. worst clothing store ever. would give them 0 stars if i could
Helpful Report
Posted 7 years ago
Parcel tracking was accurate. Parcel delivered before estimated arrival date. Overall smooth operation.
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Posted 7 years ago
Easy ordering process...also got 20% off order (bonus) very fast delivery.Will use again.
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Posted 7 years ago
They have such a great selection of clothing, footwear and accessories, I find myself constantly buying from their website/app. Whenever something hasn't been what I expected to be the return process has been very simple and straightforward and the refunding process, swift.
Helpful Report
Posted 7 years ago
The merchandise comes well packed, clean, and in great condition. It also perfectly matches the order. It also comes on time without any delays.
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Posted 7 years ago
Deliveries always quick and on time. Quality clothes
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Posted 7 years ago
Asos is like old friend - I don't have to shop there every month and I might find some great deals elsewhere BUT I will always go back after a while to see what's new in my trustworthy Asos
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Posted 7 years ago
Excellent fast service, would recommend. Many thanks
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Posted 7 years ago
They had so many different clothing it was just great to be able to go to one website and they literally have everything you could ever want in your wardrobe I just find it so amazing
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Posted 7 years ago
Great quality and quick delivery.
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Posted 7 years ago
One of the most responsive companies, any issues have a quick solution, rapid contact, and multiple contact options. their site and t&cs are clear and concise and you know what you are getting from them from a-z
Helpful Report
Posted 7 years ago
They are always fast and the quality of the items are excellent. Any problems or returns is quick easy and simple.
Helpful Report
Posted 7 years ago
Items are always as decribed, arrive very quickly and in impeccable condition. Also excellent return policy.
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Posted 7 years ago
They are always efficient, effective, and have great customer service. I am positively addicted to this website.
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Posted 7 years ago
Decent quality products at a good price
Helpful Report
Posted 7 years ago
Asos is rated 3.1 based on 2,106 reviews