“I’m not sure why they offer for you to pay extra for 1-2 day shipping and yet you still don’t get it for 8 days. Would be nice to know when you’re relying on it for a gift. Customer service is terrible!”
“I had a terrible experience with Aspinal of London. I purchased a very expensive pen which had a problematic cap (it did not fit properly and caused the pen to appear bent when affixed. I explained the problem to Aspinal and sent them a photo of the defective pen. Repeated tries to address this were not successful. They refused to provide a refund claiming that I was not putting the cap on correctly. This is obviously something that is not a complicated endeavor and should not result in a bent pen.”
“I have the same issue as one of the reviewer had. I received an invoice from UPS for duties associated with an order from Aspinal of London. I contacted Aspinal of London by phone and by email with the invoice attached. They were supposed to take care of the issue, but did not. About a year later, I got a letter from a collection agency. I'm very disappointed with the way this company is handling the situation. I'm getting in touch with Aspinal again. If there is any progress, I will update my review. I hope this will not happen to anybody else. We are too busy to have to deal with this kind of problem. It is very frustrating that someone said that they will do something and never did do anything.”
“BUYER BEWARE
The customer service and management is appalling.
Shipping delays, no replies to emails, website chat not working and when it does told to fill out a form which also does not work on their website.”
“I wish there was an option to give 0 stars as that's what this brand deserves with their service and after sales which is beyond pathetic and appalling!! I have been purchasing their products since 2013 ("loyal customer" as they like to call) and it is unbelievable how bad they have become now. Will NEVER EVER be purchasing their products anymore.......
I placed an order last month for Christmas gifts purpose and paid extra for gift wrapping each gift, however the order arrived with no gift wrapping! Also one of the items that we bought looks radically different to how they portray it on their website!! It looked like a decent size carry case for makeup, but in fact it is so small, it is ridiculous to be given as a gift. You can barely put a lip balm or lipstick in it. This is so misleading, i have no words for it and feels totally cheated as a customer!!! This is not the kind of service one expects from an expensive brand like Aspinal!
Called the customer service team the same day i received everything and explained everything to a lady. I was assured my compliant would be escalated to her manager and they will get back to me immediately. Never heard back from them, so I sent a strongly worded email 4 days after my original call. In that email i had clearly said if I didn't get a response to my email within 24 hours I will start putting reviews about them everywhere I could. Actually now it's been 48 hours since I sent that email and still no response at all from them which clearly indicates what they actually think of their customers. They have absolutely zero respect for their customers or their feelings or any interest in resolving anything. I feel you can get better service at Tesco, Argos etc. Stay away from this brand everyone. This is from a customer who has bought several of their products over the years.........”
“Missleading advertisement!
I have purchased a leather case of men`s manicure for my partner in Cognac brown colour.
However I have received completely different colour than advertised on the website - bordo red, rather feminin like.
After my email with added photoes (which clearly shows it`s nothing like advertised!) to the customer service I got a short answear that there is nothing they can do and the colour is ,,identical`` on their computer screen to advertised photoes! Pathetic lies.
Since I have personalized my item with inicials I was told it`s unable to be returned - but again- it isn`t my fault in the first place that I received completely different colour of the item and their advertisement is wrong and missleading!
The item has been discontinued now on their website....
I didn`t get any answer back after my second email.
The lack of support is very dissapointing from a known company like this.
I am never going to order anything there again.”
“Missleading advertisement!
I have purchased a leather case of men`s manicure for my partner in Cognac brown colour.
However I have received completely different colour than advertised on the website - bordo red, rather feminin like.
After my email with added photoes (which clearly shows it`s nothing like advertised!) to the customer service I got a short answear that there is nothing they can do and the colour is ,,identical`` on their computer screen to advertised photoes! Pathetic lies.
Since I have personalized my item with inicials I was told it`s unable to be returned - but again- it isn`t my fault in the first place that I received completely different colour of the item and their advertisement is wrong and missleading!
The item has been discontinued now on their website....
I didn`t get any answer back after my second email.
The lack of support is very dissapointing from a known company like this.
I am never going to order anything there again.”
“Dreadful aftercare. I bought a silk scarf which unravelled after 1 hand wash. After providing all information requested communication suddenly stopped .
I will never use this company again”
“Dreadful refusal to repair special edition bag costing £675.00 ... arrogant staff in Selfridges concession who were totally unconcerned about faults.
I would avoid this company in future”
