"I had a terrible experience with Aspinal of London. I purchased a very expensive pen which had a problematic cap (it did not fit properly and caused the pen to appear bent when affixed. I explained the problem to Aspinal and sent them a photo of the defective pen. Repeated tries to address this were not successful. They refused to provide a refund claiming that I was not putting the cap on correctly. This is obviously something that is not a complicated endeavor and should not result in a bent pen."

"Bought the Mayfair Midi for my wife at Regent Street London, love the design and quality of the leather bag. Staff is helpful and professional. My wife will be delighted to receive it."

"Missleading advertisement!\n\nI have purchased a leather case of men`s manicure for my partner in Cognac brown colour.\nHowever I have received completely different colour than advertised on the website - bordo red, rather feminin like.\n\nAfter my email with added photoes (which clearly shows it`s nothing like advertised!) to the customer service I got a short answear that there is nothing they can do and the colour is ,,identical`` on their computer screen to advertised photoes! Pathetic lies.\n\nSince I have personalized my item with inicials I was told it`s unable to be returned - but again- it isn`t my fault in the first place that I received completely different colour of the item and their advertisement is wrong and missleading!\n\nThe item has been discontinued now on their website....\n\nI didn`t get any answer back after my second email.\nThe lack of support is very dissapointing from a known company like this.\n\nI am never going to order anything there again."

"Missleading advertisement!\n\nI have purchased a leather case of men`s manicure for my partner in Cognac brown colour.\nHowever I have received completely different colour than advertised on the website - bordo red, rather feminin like.\n\nAfter my email with added photoes (which clearly shows it`s nothing like advertised!) to the customer service I got a short answear that there is nothing they can do and the colour is ,,identical`` on their computer screen to advertised photoes! Pathetic lies.\n\nSince I have personalized my item with inicials I was told it`s unable to be returned - but again- it isn`t my fault in the first place that I received completely different colour of the item and their advertisement is wrong and missleading!\n\nThe item has been discontinued now on their website....\n\nI didn`t get any answer back after my second email.\nThe lack of support is very dissapointing from a known company like this.\n\nI am never going to order anything there again."

"Missleading advertisement!\n\nI have purchased a leather case of men`s manicure for my partner in Cognac brown colour.\nHowever I have received completely different colour than advertised on the website - bordo red, rather feminin like.\n\nAfter my email with added photoes (which clearly shows it`s nothing like advertised!) to the customer service I got a short answear that there is nothing they can do and the colour is ,,identical`` on their computer screen to advertised photoes! Pathetic lies.\n\nSince I have personalized my item with inicials I was told it`s unable to be returned - but again- it isn`t my fault in the first place that I received completely different colour of the item and their advertisement is wrong and missleading!\n\nThe item has been discontinued now on their website....\n\nI didn`t get any answer back after my second email.\nThe lack of support is very dissapointing from a known company like this.\n\nI am never going to order anything there again."

"Missleading advertisement!\n\nI have purchased a leather case of men`s manicure for my partner in Cognac brown colour.\nHowever I have received completely different colour than advertised on the website - bordo red, rather feminin like.\n\nAfter my email with added photoes (which clearly shows it`s nothing like advertised!) to the customer service I got a short answear that there is nothing they can do and the colour is ,,identical`` on their computer screen to advertised photoes! Pathetic lies.\n\nSince I have personalized my item with inicials I was told it`s unable to be returned - but again- it isn`t my fault in the first place that I received completely different colour of the item and their advertisement is wrong and missleading!\n\nThe item has been discontinued now on their website....\n\nI didn`t get any answer back after my second email.\nThe lack of support is very dissapointing from a known company like this.\n\nI am never going to order anything there again."