YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,102 Reviews

93 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,102 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“fantastic,easy to understand and talk to,efficient and pleasent”

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Posted 6 months ago

Thanks so much for leaving us a five-star review! it's always nice to see great results like this :) Come back to us any time, we'd love to work with you again.

Posted 6 months ago

“Next day delivery, competitive pricing. Yes Medical is our go-to supplier”

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Posted 6 months ago

“Knowledgeable prompt and a nice articulate person to deal with. Thanks”

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Posted 6 months ago

Thank you for your review, Jacqui! We appreciate your feedback and are happy to hear you received satisfactory service 😊 We look forward to assisting you again soon!

Posted 6 months ago

“money was debited from my account but product not shipped for 3 weeks. No communication as to the hold up. Also I have no copy of the receipt”

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Posted 6 months ago

Thank you for your review and feedback. We appreciate it very much! Upon checking this order, we can see it was initially on backorder. Stock is live on the website and this would have been indicated at the time. However, we would like to extend our apologies for the lack of communication surrounding the specific timeframe that the product was delayed. We will ensure our team is made aware of this to improve in the future. Please let us know your preferred email address for receiving the receipt. Again, thank you for letting us know! We are always looking to continuously improve and appreciate your feedback very much 😊

Posted 6 months ago

“Able to process my request quickly”

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Posted 7 months ago

Thank you for your wonderful review! We truly appreciate your support and feedback. We look forward to serving you again in the future!

Posted 6 months ago

“excellent work”

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Posted 7 months ago

I'm very happy to hear that we were able to provide a positive experience for you during your order. Thanks for your five stars, we pride ourselves in being great communicators :)

Posted 6 months ago

“Cameron’s customer service was implacable and made me feel so easy to deal with. Left with a smile on my face, well done Cameron”

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Posted 7 months ago

Thank you for your amazing 5 stars! We are so happy to hear that Cameron gave you that A+ service we aspire to! Looking forward to working with you again soon.

Posted 7 months ago

“Fast and courteous response to my queries”

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Posted 7 months ago

Your feedback is greatly appreciated and valued. Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service.

Posted 6 months ago

“Efficient, quick, friendly, good prices”

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Posted 7 months ago

Thank you Hyperdome Physiotherapy for your kind words! We look forward to assisting you with future orders.

Posted 7 months ago

“I really enjoy the products & quality this company has but in recent months the delivery time is questionable being that it takes weeks for stock to arrive”

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Posted 7 months ago

Thank you for your feedback - we appreciate it very much! We would like to sincerely apologise for the unusual delay - our warehouse was backlogged last week due to an influx of orders heading up to EOFY. We are now back up to speed and also training additional resource to ensure this doesn't happen again. Thank you again for letting us know and for your patience. Have a fabulous afternoon!

Posted 7 months ago

“Got the job done”

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Posted 7 months ago

Thank you for your review, John! We appreciate your feedback and are happy to hear you received satisfactory service 😊 We look forward to assisting you again soon!

Posted 7 months ago

“very helpful as always”

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Posted 7 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 7 months ago

“The staff at Yes Medical are exceptional!!”

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Posted 7 months ago

I'm also so thrilled to hear that you found working with our Customer Happiness Team a positive experience. It's nice to know we're living up to our name, by making our awesome customers happy with our service! It was great working with you and we cannot wait for your next order.

Posted 7 months ago

“really helpful”

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Posted 7 months ago

Thank you for your review, team! It was a pleasure assisting you and we look forward to speaking with you again soon. Have a great week!

Posted 7 months ago

“always helpful and prompt”

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Posted 7 months ago

Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service and our products. Your feedback is greatly appreciated and valued by everyone here at Yes Med! We also look forward to working with you again soon!

Posted 7 months ago

Thank you for your wonderful review! We would love to hear it over on our Google reviews page as well! Please follow the link: - https://g.page/r/CeLxFYo6F9j5EAI/review Thank you again, and we greatly appreciate working with you and your Team!

Posted 7 months ago

“Helped me to get and order the items I needed. I only put order in today so cannot anwer the rest of the questions. This review sent too early.”

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Posted 7 months ago

Thanks so much for leaving us a five-star review! We work super hard here at Astir so it's always nice to see great results like this :) Come back to us any time, we'd love to work with you again.

Posted 7 months ago

“We are very happy with the products we ordered. The whole process was very smooth-we were always kept uptodate with the order and it was speedily delivered to us. We are happy customers! Thank You!”

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Posted 7 months ago

Thank you Toowoomba Osteopathic Centre for your wonderful review and kind words! We are so glad to hear that, We look forward to assisting you with future orders!

Posted 7 months ago

“Quick and easy”

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Posted 7 months ago

“Elizabeth was very considerate, friendly and efficent when processing my order.The phone was answered in less than a minute.”

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Posted 7 months ago

Thank you for your kind words We think Elizabeth is great too!

Posted 7 months ago

“Customer service is excellent. However, it was because my delivery took 11 days between ordering and getting to my clinic that I had to reach out. I ordered through the app and it took three days to be approved to then be packed and sent. Overall the experience is average.”

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Posted 7 months ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,102 reviews