YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,126 Reviews

93 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Bri was very good to deal with over the phone and sorted out my issues in a prompt manner”

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Posted 1 year ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been so positive. We price ourselves on quality products and fast turn-around times, and it's always to rewarding to hear we've delivered on this. We look forward to the opportunity to continue our service with you again soon!

Posted 1 year ago

“Briony was extremely helpful, made the process of click and collect ordering very easy. Thank you”

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Posted 1 year ago

Thank you for your wonderful review! This kind of experience is what we try to provide every single time you place an order and we are always happy to assist in any way that we can. Please do let us know if there is anything else that we can do for you and we look forward to working with you again. I hope you have a great afternoon and rest of your week!

Posted 1 year ago

“Good information regarding the product helpful and quick replies to questions”

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Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Quick easy helpful assistance”

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Posted 1 year ago

“Rhiannon was excellent and very helpful. Appreciate the smooth and efficient way she handled the situation.”

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Posted 1 year ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 1 year ago

“She was very helpful, prompt and answered my questions without hesitation”

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Posted 1 year ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order in our lightning fast speeds! We hope to work with you again in future,

Posted 1 year ago

“Very helpful, thankyou”

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Posted 1 year ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way We hope to work with you again in the near future.

Posted 1 year ago

“Fast and effective”

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Posted 1 year ago

Thank you so much for your review! We are so passionate about being fast and easy so it's so great to get feedback like this. Thank you so much for your order and we look forward to talking again soon :) Have the best day!

Posted 1 year ago

“Helpful, efficient and polite.”

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Posted 1 year ago

Thank you so much for your 5-star review! We are so passionate about being helpful and making the order experience fast and easy! Have the best day 😊

Posted 1 year ago

“It was a very good point of contact for the information I required, thank you kindly”

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Posted 1 year ago

Thank you kindly for your 5 stars! They mean so much to us as we love giving our 5-star service. We hope you have an amazing week ahead and we hear from you again soon!

Posted 1 year ago

“Love dealing with Brie at Astir. She is always so helpful.”

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Posted 1 year ago

Thank you so much for your 5 stars! We're so happy to assist and we love working with you. We always try our very best to be as helpful as possible and make the ordering process fast and easy. Have an awesome Friday!

Posted 1 year ago

“Very easy to order on line, and great help over the phone when needed.”

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Posted 1 year ago

Thank you so much for your 5 stars! We absolutely love making it as easy as possible fo you to order and are always happy to assist when you have a question on inquiry. We really look forward to working closer together!

Posted 1 year ago

“Very Helpful”

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Posted 1 year ago

Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 1 year ago

“very good customer service. she knew the product and it was easy and simple to order.”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“Rhiannon was able to help with the correct diaphragm for my stethoscope. It would have been nice to have a return slip included for old order. Being proactive is key to success”

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Posted 1 year ago

Thank you for your 5 stars Sheila! We absolutely love your feedback and such a good idea! We'll definitely speak to operations on how we can get this implemented. Have a fantastic weekend!

Posted 1 year ago

“This particular order when smoothly and customer service and accounts team were very helpful.”

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Posted 1 year ago

Thank you for your five stars! We wish we could give you five stars back for being a legendary customer! We value our lightning-fast turnaround time here at Astir, so it's really lovely to hear this feedback from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been so positive. We look forward to the opportunity to continue our service with you again soon!

Posted 1 year ago

“Pleasant phone manner. Purchase was executed efficiently”

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Posted 1 year ago

“Polite, prompt & professional”

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Posted 1 year ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 1 year ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,126 reviews