Atom Tickets Reviews

Name: Atom Tickets
Rating: 1.28

1.3 Rating 115 Reviews

6 %

of reviewers recommend Atom Tickets

Company Reviews

Questions

Metrics

1.3

Based on 115 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked two tickets for eras tour and then tried to cancel as we decided to go a different day with a friend. Website promises ‘worry free cancellations’ but they now claim no refunds. See screenshots of the website claim. Have made multiple requests and attempts for a refund. No one there cares that their website is misrepresenting their policies.”

Atom Tickets 1 star review on 3rd September 2023

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Posted 1 year ago

“I booked 2 senior tickets and we couldn’t make the show because I book a theatre far from our home by mistake. I requested a refund and was jerked around for a week and then told I was not getting a refund because we missed the cancellation deadline.DO NOT USE THIS TICKET SYSTEM, IF YOU MAKE A MISTAKE, YOU LOSE YOUE MONEY, I DID FOR 2 SENIOR TICKETS + FEES-STAY AWAY FROM THEDE GUYS”

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Posted 1 year ago

“After numerous attempts to purchase tickets on your website by myself and two other friends, for Sounds of Freedom, and receiving messages of engineering problems, CVV incorrect, and insufficient funds on my credit card, I received a text from my credit card company that you charged my account. They thought it was a fraudulent transaction and canceled my card. Now I need to wait for another card in the mail. You have no phone number listed to contact you when you make these errors. I can see from my experience and many other reviews that your company is out to scam people. Shame on you.”

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Posted 1 year ago

“They shut my account down because they had an issue and I tried to order too many times when it didn't go through, because I wasn't sure if it was my phone or them having the issue. Apparently retrying payment the adding another payment card to retry violates TOS?”

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Posted 1 year ago

“The App and the Website are not the same. I would like to get tickets at my computer at times and I can't because although I am logged in on the app with my phone due to t-mobile Tuesdays. The actual atomsticket has no record of my number. the app wont let me add my email and the website wont accept my phone number. it wouldnt be a big deal but I want my points. I am an AMC Stubs member and If Im going to use this App, then I want to be able to get points on my purchases. I have contacted the company. and there are only canned responses that neither address and or explain the issue or resolution. outside of my TMobile Tuesdays if anyone knows of any alternative then getting my tickets using this app please share. Thanks”

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Posted 1 year ago

“I paid for 4 tickets at Apple Cinema in Westbrook, ME, and the movie was canceled. The theater refuses to reimburse me, saying Atom was the ones to provide the tickets. I have sent two emails to customer support. Crickets. DO NOT USE.”

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Posted 1 year ago

“F**K ATOM TICKETS!!! They are trash... TRASH!!! DON'T USE THEM! They'll use you 🫵”

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Posted 1 year ago

“This is a horrible site!! After trying to purchase tickets for 20 minutes I finally gave up and went directly to the theater. Don’t waste your time.”

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Posted 1 year ago

“Horrible service. We had to pay for a movie we did not see at all, the movie theater was gladly giving us a refund but once they scan the ticket their system would not let us. The movie theater told us to go through Atom to get the refund for the movie we did not watch since they could not do it. I emailed Atom and it took over a week to even get responses and they refuse to refund me. We now have a movie we never seen, because it was literally so loud we couldn't even walk into the theater so they end up canceling the movie. It was even on the news that something was wrong with the theater and people had to leave, yet we still got stuck paying for a family of five for a movie we never saw. Absolutely ridiculous! Then when I asked to speak to the manager the person refused to let me. I am so upset and will be leaving reviews all over about this problem. I would love to discuss it with someone if you could email me at cjusino1@gmail.com”

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Posted 1 year ago

“I usually don't have a problem with this website, and honestly prefer to buy my tickets in advance especially for late night showings or special event movies (like Studio Ghibli or a anniversary of X movie) but this last time was awful. the movie was advertised as a late showing on their website, but when i arrived to my theater they were not doing a late showing of this movie. Atom won't refund or credit my account so I'm just out. I won't be using them anymore.”

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Posted 1 year ago

“Only giving a star because I can not leave 0. I've had atom app for a few years and all of the sudden I can't make any purchases. So I contact customer service, which btw is only via Chat. The # they have provided just directs you to chat. I was told because I attempted too many times to place my order that my account was deactivated by the system. Which doesn't make sense because any normal person who has placed an order and it doesn't go through will attempt to do it again. So, they can not fix it this decision. But joke is on them, I'll just use another platform & give them my business. DO NOT BUY WITH THEM.”

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Posted 1 year ago

“If I could give no stars, I would have. The company is not focused on customer service or fulfilling their obligations. Do not purchase a subscription from them for any theatre. You will run into pending orders which then get canceled by company and instead of helping you replace the order, they copy and paste terms and neglect understanding the issue at hand. Use a different ticketing app or purchase directly from the theatre, Atom Tickets has no interest in you as a customer.”

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Posted 1 year ago

“I accidentally bought tickets for the wrong night. I showed up to the theater found out I purchased tickets for the night before! The theater couldn’t refund me or exchange so I had to buy the tickets again and hope Atom Tickets could refund me. It turns out they won’t refund me either! So I paid twice for me, my wife and 3 children to see one showing! That’s over $100 on one showing!”

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Posted 2 years ago

“Wish I had read these reviews before I bought movie tickets with Atom. I had to cancel and the policy stated I would receive a refund as long as I cancel before the event. I even received a notification that my refund was issued. But guess what? They never issued it, and never responded to multiple emails over 6 days. Now I've reported them to PayPal so I'll see how that goes. DON'T USE THEM!”

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Posted 2 years ago

“I didn't even know I had an Atom account anymore until yesterday when I saw that I was charged for $50 for 2 movie tickets. Luckily I was still able to log in and cancel that transaction. I changed my password and still got hack again! This time for $99 and I am locked out of the account. The customer service number doesn't work so I hope I hear back through email. How is this company even around with these horrible reviews and endless scams! I want my money back!”

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Posted 2 years ago

“Atom is a scam!! Purchased tickets but didn’t get any tickets. There’s no customer service for “this company””

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Posted 2 years ago

“Went through the process of buying two tickets. Then it said something went wrong. Got an email that said thank you for buying tickets but we did not get any tickets in email or text. Avoid this dysfunctional outfit.”

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Posted 2 years ago

“Prices are super hiked on their platform the ticket that they are selling for $28 i purchased for $17.5 on the cinemas website”

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Posted 2 years ago

“There is no trail to refund these tickets. No confirmation email, no receipt. Just a QR code for the event that you have to print out at the time, with no supporting information on it. AVOID ATOM.”

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Posted 2 years ago

“We bought tickets through ATOM for a Met Opera simulcast of The Hours. There was no sound. The movie theater said that we needed to request a refund from Atom. Atom denied our claim for the price of the tickets. Atom is the WORST. NEVER BUY TIX THROUGH ATOM. MAJOR RIP OFF.”

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Posted 2 years ago

Atom Tickets is rated 1.3 based on 115 reviews